Ratings based on 548 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
A little expensive so I probably wouldn't stay here on my own, but for a business conference & seminar, the facilities are perfect, and the surroundings are beautiful.
Comment from Hotel Management
Feb 23, 2017 by Leeann Sullinger, Hotel Management
Thank you for sharing your meeting stay and photos with us. We're glad to hear you enjoyed our conference center and property grounds. Hope to have you visit us again for business or pleasure.
5 out of 5
Recommended
for Everyone
by A verified traveler

2 night stay

Posted Feb 14, 2017
Very much impressed with the facility overall. Beautiful views, very nice large room with full amenities. We checked in very late and since our room was in another building, we had to be transported by the front desk agent, who seemingly wasn't very pleased to do it. Bed was very comfortable, and bathroom very spacious. I was also impressed with a room tablet they provide for wake up calls, etc... Overall, I recommend this hotel and next time, we plan on playing some golf while out there since we didn't have much time this trip
Comment from Hotel Management
Feb 16, 2017 by Leeann Sullinger, Hotel Management
Thank you for choosing The Woodlands Resort for your 2 night getaway. We're happy to hear you enjoyed our views, guest rooms and on-site amenities. We look forward to you visiting again soon for a round of golf.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2017
Great staff. Breakfast buffet was outstanding AAAAAA++++
Comment from Hotel Management
Feb 14, 2017 by Leeann Sullinger, Hotel Management
So glad to hear you enjoyed our staff and breakfast buffet during your visit. We look forward to serving you again soon.
2 out of 5
by A verified traveler

No respect for Expedia customers

Posted Feb 6, 2017
Pros: The rooms were clean.
Cons: Customer service.
Location: Good location to restaurants and professional office parks.
We were constantly reminded that we were not real customers because we elected to make our reservations through "A discount booking company" (Expedia). We first booked our room for a single night, but later decided to cancel that reservation in order to make another one, at this same hotel, for an additional night, except we wanted the reservation to be made on a different credit card. We made the change through Expedia with no apparent problems. Expedia's advertisement said there were no penalties for cancelations, but we decided to call the this hotel to be sure. We were unceremoniously dismissed by the hotel staff without an opportunity to explain that we weren't actually cancelling -we were wanting to add an additional night. Instead, we were told that we cannot expect equal treatment as "full payment" customers when we make reservations through a bargain service like Expedia. The hotel was not going to cancel the original booking, which would leave us with an extra room for which we would be forced to pay. Frustrated that we couldn't even talk to a manager about the issue, and further frustrated that Expedia was merely going to open a case file for investigation without letting us know that the issue would ultimately be resolved to our satisfaction, I took a day off work to travel to the hotel to speak with the site manager in person. Only by doing this was I able to convey how absurdly we had need treated and get the issue resolved. Never again.
Comment from Hotel Management
Feb 16, 2017 by Leeann Sullinger, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with making changes to your reservation. We understand you spoke with Lisa on property and hope we have the opportunity to reinstate your trust in The Woodlands Resort.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Relaxing

Posted Jan 23, 2017
Lovely surroundings and excellent service! Bed was comfortable, and overall room was clean and updated.
Comment from Hotel Management
Jan 27, 2017 by Leeann Sullinger, Hotel Management
Glad to hear you enjoyed your relaxing stay in our newly renovated guest rooms. We look forward to serving you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Staycation!

Posted Dec 19, 2016
Got a room here for a night for my wife's birthday. Wonderful service, outstanding amenities (lazy river, sauna) and the grounds are beautiful even in winter. They did a great job designing the resort as parking is well concealed and the golf course and lake is gorgeous and the focal point of the property. Room was big and comfortable. We really enjoyed our stay and will be back.
Comment from Hotel Management
Dec 20, 2016 by Leeann Sullinger, Hotel Management
Thank you for choosing to celebrate your wife's birthday at the Resort! We're so pleased to hear how much you enjoyed your stay and look forward to you returning again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Resort

Posted Nov 26, 2016
Wonderful staff, delicious food, clean comfortable room. Highly recommend!
Comment from Hotel Management
Nov 29, 2016 by Leeann Sullinger, Hotel Management
Thank you for sharing your review with us. We appreciate your high recommendation and look forward to you staying with us again soon.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 24, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Our visit was great. Have to state that our second room smelled awful...like mildew or mold. Really hard to breathe. Maintenance came in with room spray...that helped so we could fall asleep. Still awful in the morning. Really, really awful.
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Thank you for providing your feedback. We apologize that your stay did not exceed your expectations. We are looking into the issue and hope to see you again soon to reinstate your trust and provide you with excellent customer service.