Ratings based on 504 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Houston, TX

Outstanding Service

Posted Aug 1, 2016
We were very impressed with all aspects of our stay at The Woodlands Resort. It is not often you receive service with a smile.
Comment from Hotel Management
Aug 3, 2016 by Leeann Sullinger, Hotel Management
Leah, Thank you for your kind words about our excellent staff. Glad you enjoyed your stay and we look forward to serving you again soon.
4 out of 5
by A verified traveler

Posted Jul 30, 2016
Rooms were not cleaned by house keeping. No towels available on the first or second night of our stay. Hotel staff was very friendly.
Comment from Hotel Management
Aug 3, 2016 by Leeann Sullinger, Hotel Management
We apologize for the inconveniences you experienced with our housekeeping department. We appreciate you bringing to our attention and hope to have the opportunity to serve you again soon.
5 out of 5
by A verified traveler from Austin, Tx

Birthday trip

Posted Jul 23, 2016
Had a beautiful time. Check in was quick, the grounds are well kept, spa treatment was lovely, food was delicious. We will definitely be returning.
Comment from Hotel Management
Jul 25, 2016 by Leeann Sullinger, Hotel Management
Roxanne, Happy Birthday! Thank you for choosing to celebrate at the Resort. We're so glad you had a great time enjoying our spa, food outlets and spacious grounds. We look forward to seeing you again soon.
5 out of 5
by A verified traveler from Magnolia, Texas

Close to home

Posted Jul 18, 2016
great place to get away from the heat we have been experiencing in south east Texas. Truly enjoyed the water park and all the hotel amenities this hotel offers. I wanted to stay longer... Will definitely return soon !!
Comment from Hotel Management
Jul 20, 2016 by Leeann Sullinger, Hotel Management
vixen369, Thank you so much for sharing your Resort experience with us. We're pleased to hear how much you enjoyed our pool and you were able to escape this Texas heat! We look forward to you visiting again and staying longer next time.
5 out of 5
by A verified traveler from texas

Nice Resort in the wood :)

Posted Jul 15, 2016
Pros: 
its a nice relaxing Resort hidden Gem in the wood away from the city noises and crowded traffic.
Comment from Hotel Management
Jul 15, 2016 by Leeann Sullinger, Hotel Management
Hana, So glad to hear you enjoyed your stay and our hidden gem in The Woodlands! Thank you for choosing to visit and we look forward to seeing you again soon.
4 out of 5
by Darin

Could be better

Posted May 24, 2016 on Hotels
This resort has the potential to be a 5 star, but here are the issues: 1. Checkout is at 11am. I called and asked for a later checkout at 12pm because my husband was playing golf (at the resort) until 12pm and they said I could have it but it would be half of the room charge. I declined of course and checked out by 11. My friends staying in a different room called and got a late checkout at 3pm for free! 2. We called for reservation at the steakhouse for 6pm. They said they were booked until 7:30pm. We ended up making a reservation for 5:45 after speaking with the manager, but when we arrived at 5:45pm the restaurant was almost empty and when we left the restaurant at 7:00pm after dinner it was still almost empty! 3. Hot tub is too hot and pools are too cold. 4. Could not get our patio door to open 5. loud ringing noise in the hotel hallway sounded like equipment. You could here it in the room when the ac turned off. this was not pleasant while trying to sleep. This was in Bldg 4.
Comment from Hotel Management
by Leeann, Hotel Management
Darin, Thank you for taking the time to share your feedback with us. We apologize for the miscommunication you received during your visit regarding late check out. Our policy is a 50% charge for extended stays past 11:00am. We appreciate you bringing these concerns to our attention and please know they have been discussed with the correct departments. We look forward to having another opportunity to serve you at the Resort soon. Best regards, Leeann Sullinger
4 out of 5
by Eileen

This traveler left a rating score only Posted May 24, 2016 on Hotels
5 out of 5
by Maria from Houston, TX

Relax and Fun

Posted May 23, 2016 on Hotels
Es una excelente opcion para relarte y descansar de la ciudad el hote es hermoso y hay muchas areas donde te puedes recrear y divertir. Yo por mi parte estuve un fin de semana y me diverti supr, es ideal para una salida en familia o pareja, cuenta con restaurants muy bellos y lujosos y otros mas casuales hay para todos los gustos.
Comment from Hotel Management
by Leeann, Hotel Management
Maria, Thanks for sharing your experience with us. We're so pleased to hear how much you enjoyed your stay. We look forward to serving you again soon.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted May 20, 2016 on Hotels
4 out of 5
by cindy from San Antonio

Great location and comfort

Posted May 17, 2016 on Hotels
Great location and comfort. Near market Square
Comment from Hotel Management
Jun 15, 2016 by Leeann, Hotel Management
Cindy, Glad to hear you enjoyed our convenient location to Market Street and the comfortability of our guest rooms. We hope to see you again soon.