Ratings based on 881 Verified Reviews

4.2 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by Diane

Posted May 12, 2017 on Hotels
Comment from Hotel Management
Jul 1, 2017
Muito obrigado por sua avaliação. Nos esforçamos diariamente para proporcionar a nossos hóspedes as melhores experiências e, avaliações como a sua, nos mostram que estamos no caminho certo. Conte com o Novotel Jaraguá pro que precisar! Atenciosamente, Diego Almeida - Supervisor de Reservas
5 out of 5
by Diane

Posted May 11, 2017 on Hotels
Comment from Hotel Management
Jul 1, 2017
Muito obrigado por sua avaliação. Nos esforçamos diariamente para proporcionar a nossos hóspedes as melhores experiências e, avaliações como a sua, nos mostram que estamos no caminho certo. Conte com o Novotel Jaraguá pro que precisar! Atenciosamente, Diego Almeida - Supervisor de Reservas
2 out of 5
by Pablo Werner

NO ... NOT A BUSINESS HOTEL ...

Posted May 10, 2017 on Hotels
From check-in to check-out ... a total disaster ... breakfast was at best "average" which unfortunately was made unpleasant by the dirty tables, non-functioning expresso machine and many more details ... the room was quiet, the only redeeming feature, since the all other items are in serious need of repair and maintenance ... even the TV which was on a turntable needed "careful" management to function ...
2 out of 5
by HAI

The reception people are quite rude.

Posted Feb 24, 2017 on Hotels
The attitude of reception people is quite bad. They don't like or don't speak English, and also quite rude. Seems that they didn't learn the word "sorry".
5 out of 5
Recommended
for Everyone
by A verified traveler from Miam, Fl

Nice Hotel Centrally located

Posted Feb 19, 2017
Pros: Centrally located. Nice and comfortable rooms.
Cons: N.A
Location: Walkable to restaurants and on site transportation
This is our second stay at this hotel. The hotel is very nice, centrally located in downtown São Paulo. Staff is very nice and friendly. Breakfast buffet is great.
5 out of 5
by Cristiano

Posted Dec 30, 2016 on Hotels
Great experience Certainly will be there on my next trip
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Australia

Value close to central Sao Paulo

Posted Dec 13, 2016
Pros: Buffet in restaurant excellent (notalways available evening) withgood selection that changes. Wine expensive - stick with sparkling water.
Cons: Tea and coffee making facility in room
Location: Sao Paulo is very poor, unkept and dirty. Many sleep in streets andmost parks smell becuse used as toilets by homeless. Not a lot to see.
Good facilities and reception always had English speaking person available. Outside was reasonably safe if blend in with the crowds. Hotel itself very secure. Supermarkets close by (150 meters).
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Fantastic

Posted Nov 23, 2016
Typical 4-5 star hotel. Everything you expect. Excellent security staff
4 out of 5
by A verified traveler

Clean and professional hotel

Posted Oct 25, 2016 on Hotels
You can trust Novotel in any city across the world for the familiar experience and hospitality. The breakfast was yummy.