All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Melissa,We are delighted to hear that you found our hotel to be convenient and well priced during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable experience.
We were greeted by very nice guys at the front desk and they made us welcome and went out of their way to be sure we were welcome.
Hubert
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Hubert,We are delighted to hear that our front desk team provided you with a warm welcome and excellent service during your stay with us. Our team takes pride in ensuring our guests feel valued and comfortable throughout their visit. We appreciate your kind words and look forward to welcoming you back in the future.
I was greeted by Melissa at the front desk. She made my check in very easy. She told me that she was glad we chose their hotel.
Jovita
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Jovita, We are delighted to hear that Melissa provided you with a smooth check-in experience and a warm welcome. Our team takes pride in ensuring guests feel valued during their stay. We hope you had a comfortable and enjoyable time at our hotel.
The smell was awful on the entire floor we stayed on. We had 2 rooms and had to go to Walmart to get febreeze spray and candles to help with the smell. We won't be staying there again. It's unfortunate because we travel to Conway several times a year. We will be going back to Fairfield Inn on our next trip
Valeria
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Valeria, We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address the issue with our team. Your loyalty is important to us, and we hope you might consider staying with us again in the future. Thank you for sharing your concerns.
10/10 Excellent
Daniel, Orange
Feb 6, 2024
Liked: Cleanliness
Daniel
Stayed 3 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Daniel,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience. We strive to provide exceptional service to all our guests, and it’s great to know that we succeeded in meeting your expectations. We hope to welcome you back again in the future for another fantastic stay.
6/10 Okay
Terry
Traveled with partner
Jan 24, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The heater in the room was loud.
Terry
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Terry, Thank you for your feedback regarding the loud heater in your room. We apologize for any inconvenience this may have caused during your stay. We understand the importance of a quiet and comfortable environment for our guests and will address this issue with our maintenance team to ensure it is resolved in a timely manner.
6/10 Okay
Madilyn
Jan 21, 2024
Liked: Cleanliness, staff & service
Madilyn
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Madilyn, We appreciate you taking the time to rate our hotel. If you have any specific feedback or concerns about your stay, please don't hesitate to reach out to us directly so that we can ensure a better experience for you in the future. Thank you.
Other than someone trying to burn down the hotel at 538am (lol, they burnt toast in the breakfast area) and the smoke/fire alarm briefly going off, It was a great stay.
Verified traveler
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that overall you had a great stay. We apologize for any inconvenience caused by the incident in the breakfast area, but we're reassured that it was only burnt toast and there was no actual fire. We appreciate your understanding and look forward to hosting you again in the future.
Hello Jared,We're sorry to hear that you had a disappointing experience during your stay. We would appreciate if you could kindly reach out to our hotel directly to share any specific feedback you have, so that we can better understand and address the issues you encountered.
10/10 Excellent
Joanie
Dec 24, 2023
Joanie
Stayed 1 night in Dec 2023
Response from Manager on Jan 14, 2024
Hello Joanie,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another fantastic stay.
4/10 Poor
Robert
Traveled with family
Dec 23, 2023
Robert
Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Robert, We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to us directly with any feedback so that we may address and resolve any issues. We value your satisfaction and hope to have the opportunity to welcome you back in the future.
Hello Trevon,Thank you for rating us a perfect 10! We're thrilled to hear that you had an exceptional experience during your stay with us. We appreciate your positive feedback and hope to welcome you back in the future for another outstanding stay.
10/10 Excellent
Debra
Traveled with family
Dec 20, 2023
Liked: Cleanliness, staff & service, room comfort
Debra
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Debra,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. If you have any further feedback or suggestions, please do not hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.
4/10 Poor
Claudia
Traveled with family
Dec 8, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I would not go back
They should improve their facilities. I paid for a 3 star hotel and it doesn't even get to 2
Claudia
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Claudia,We apologize for any inconvenience you may have experienced during your stay. Our team is constantly working on improvements to ensure guest satisfaction. We appreciate your feedback and will take it into consideration for future enhancements.
10/10 Excellent
Maria
Nov 25, 2023
Maria
Stayed 1 night in Nov 2023
Response from Manager on Dec 16, 2023
Hello Maria,We are delighted to hear that you enjoyed your stay with us! We strive to provide exceptional service and create memorable experiences for our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back in the future for another fantastic stay.
10/10 Excellent
Owen
Nov 23, 2023
Owen
Stayed 1 night in Nov 2023
Response from Manager on Dec 15, 2023
Hello Owen,Thank you for choosing our hotel for your stay and for giving us a 5-star rating! We are thrilled to hear that you had a wonderful experience. We hope to have the pleasure of welcoming you back in the future. Safe travels!
We have stayed multiple times with Microtel and are always satisfied.
David
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello David,Thank you for your continued loyalty to Microtel and for taking the time to share your positive experience! We are thrilled to hear that we consistently meet your expectations during your stays. We appreciate your support and look forward to welcoming you back on your next visit.
Hello Stephanie,Thank you for taking the time to share your positive experience with us! We truly appreciate your kind words and are delighted to hear that you had a wonderful stay at our hotel. We strive to provide exceptional service and a comfortable atmosphere for all our guests. We hope to have the opportunity to welcome you back in the future for another excellent stay.
Hello Beverly,¡Nos alegra saber que tu estadía en nuestro hotel fue excelente! Nuestro equipo se esfuerza por brindar un servicio de calidad y hacer que nuestros huéspedes se sientan cómodos. Siempre estaremos aquí para recibirte con los brazos abiertos en tu próxima visita. ¡Te esperamos!
Hello Beverly,¡Gracias por compartir tu experiencia con nosotros! Nos complace saber que encontraste nuestra ubicación conveniente y que nuestro personal hizo tu estadía agradable. Esperamos poder darte la bienvenida nuevamente en el futuro.
Hello Bonnie,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be safe and quiet during your stay. Providing a peaceful environment is one of our top priorities, and we're glad we met your expectations. We hope to have the opportunity to welcome you back in the future for another enjoyable stay.
8/10 Good
Frederick
Traveled with partner
Oct 30, 2023
Liked: Cleanliness, staff & service
All good except all the curbs that mold the property's parking areas. Overkill on that.
Frederick
Stayed 2 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Frederick, Thank you for sharing your feedback regarding the curbs in our parking areas. We appreciate your input and will certainly take note of your comment for future improvements. We strive to provide a comfortable and enjoyable experience for all our guests and will continue to make enhancements based on valuable feedback such as yours.
Hello Luis E,Thank you for sharing your feedback about our breakfast. We appreciate your input and will take it into consideration as we continually strive to improve our offerings. Your satisfaction is important to us and we hope to have the opportunity to provide you with a better experience in the future.
Hello Klayton,Thank you for your amazing rating! We strive to exceed expectations and provide the best possible experience. We can't wait to welcome you back soon!
6/10 Okay
Dena
Oct 25, 2023
Liked: Staff & service
I liked the staff but the room wasn't as clean as it should have been
Dena
Stayed 3 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Dena, Thank you for your feedback. We apologize for any inconvenience caused. We will share your concerns with our housekeeping team to ensure better cleanliness in the future.
Very clean. Friendly staff. Hotel seemed to be well maintained. Room was a little small but we weren't in it that much, so this was not an issue. Would have enjoyed some eggs at breakfast otherwise it was good. Good value for the money. Would stay again.
karen
Stayed 1 night in Oct 2023
Response from Manager on Oct 27, 2023
Hello karen,Thank you for your feedback! We're glad you found our hotel clean and well-maintained. We appreciate your comment about the room size and breakfast options. We hope to welcome you back soon for another enjoyable stay!
Property is fairly recently renovated & clean. Staff was super friendly. Breakfast was lacking any protein & not diabetic friendly.
Verified traveler
Stayed 2 nights in Oct 2023
Response from Manager on Oct 17, 2023
Dear Guest,Thank you for your feedback. We appreciate your kind words about the clean property and friendly staff. We apologize for any inconvenience caused by the breakfast, and we will take your comments into consideration for improvement.
Really the only issue was with limited parking. We will definitely be staying here again
Karen
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Karen,Thank you for your feedback! We apologize for any inconvenience caused by the limited parking and appreciate your loyalty. We look forward to welcoming you back on your next stay!
8/10 Good
Jeramya
Oct 13, 2023
Jeramya
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Jeramya,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you enjoyed your stay overall. Should you ever decide to visit us again, please don't hesitate to reach out so we can ensure an even more satisfactory experience next time.
Hello Julia,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and bed. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
We arrived at 10pm room was ready. Very clean. Very nice. Hotel front desk was awesome. Nice simple breakfast, pancakes, cereal, yogurt, and toast or bagel. Simple but clean and nice.
Jeff
Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Jeff,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our breakfast and comments about our front desk. Please do come see us again.
Everything was so convenient , nice and friendly staff! Very clean!!
Tonya L
Stayed 1 night in Oct 2023
Response from Manager on Oct 7, 2023
Hello Tonya L,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff. We hope you'll return to see how we continue to improve our service and hospitality.
Hi Jacob,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
8/10 Good
Bronwyne
Traveled with partner
Oct 4, 2023
Liked: Staff & service
Very nice staff! Clean but outdated.
Bronwyne
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hi Bronwyne,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.
Very clean rooms and property! Easy check in through Expedia and staff were super friendly! Will stay again when in the area!
Dianne
Stayed 2 nights in Sep 2023
Response from Manager on Oct 5, 2023
Hello Dianne,Know that your voice is of tremendous importance to us and we value your comments about our staff and your insights regarding our area. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.
8/10 Good
Walter
Traveled with partner
Oct 1, 2023
Liked: Staff & service
Slight sewer smell in bathroom.
Walter
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Hi Walter,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Front desk gal so kind and fun. Room clean, nice gym equipment. Would stay again
John
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello John,Thank you for taking the time to share. We appreciate your feedback regarding our front desk and your comments about our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Hello Chris,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
Hi William,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
6/10 Okay
Raul
Sep 6, 2023
Disliked: Cleanliness
Raul
Stayed 1 night in Sep 2023
Response from Manager on Sep 8, 2023
Hello Raul,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
10/10 Excellent
Geoff
Sep 3, 2023
Geoff
Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
Hello Geoff,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
Friendly staff and managers. Clean, comfortable beds, great price.
Margaret L
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hi Margaret L,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!
10/10 Excellent
Roberta
Aug 28, 2023
Liked: Amenities
Clean, quiet, and close to stores and shopping centers.
Roberta
Stayed 3 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hi Roberta,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.
Hi Jason,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the accommodations and friendly hospitality that we strive to show to each guest, during every stay. We are glad you had a great time with us, and we look forward to serving you again.
8/10 Good
Madison
Aug 24, 2023
Madison
Stayed 1 night in Aug 2023
Response from Manager on Sep 14, 2023
Hello Madison,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
Hello KATHY,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
Hello Sharon,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
Hello Joseph,It means so much to have earned your business. We appreciate the feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.
10/10 Excellent
Sheri
Traveled with family
Aug 13, 2023
Liked: Amenities
The staff was wonderful and the property was beautiful
Sheri
Stayed 3 nights in Aug 2023
Response from Manager on Aug 16, 2023
Hello Sheri,We appreciate that you've taken the time to share with us regarding our staff as well as our property. Guest comments such as yours help us to continuously improve. Thank you for your business.