Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Charlotte, NC

great hotel and close to shopping and our family

Posted Dec 3, 2016
Pros: Friendly staff and nice accommodations.
Cons: none
Location: The location was nice because it was close to shopping areas.
It was nice. There were renovations going on and it did not impact our stay at all.
2 out of 5
by A verified traveler from Chicago IL

Hotel need updating

Posted Nov 27, 2016
Pros: The room was clean
Cons: Update hotel
The hotel was okay. Over priced based on condition of hotel. The rooms, elevator, lobby, etc needs to be updated. The pool was smaller than the photos suggest. The staff was okay, not exceptional.
Comment from Hotel Management
Dec 1, 2016 by wpaquette@carlsonrezidor.com, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
by A verified traveler from Lakebay, United States of America

Convenient location

Posted Nov 24, 2016
Pros: Location
Cons: Need mattress
Good location but the bed was very uncomfortable. I can feel the spring in the mattress.
Comment from Hotel Management
Nov 27, 2016 by CINNJay, Hotel Management
Dear Ms. Kim, We appreciate your stay and feed back. I am glade you bring your concern to us. We will investigate and replace it. Please plan your next visit and see us again.
4 out of 5
by A verified traveler from florida

great stay tough to get too!

Posted Nov 16, 2016
Pros: I have stayed here before and the staff is always friendly.
Cons: The entrance to the hotel has changed and its very difficult to get to.
Location: Plenty of food nearby and close to interstate.
Comment from Hotel Management
Nov 18, 2016 by JayCinn, Hotel Management
Dear Mr. Jason, Thank you for your stay and feed back. Jason, we are working with Department of Transportation to install directional signage for our guest to access our hotel. Waze apps has implemented our new access to hotel. Please plan your trip and we would like to see you soon.
4 out of 5
by A verified traveler from US

Difficult to locate

Posted Nov 14, 2016
Pros: The room smelled fresh.
Cons: I had to wait 10 minutes until desk clerk returned. No one to greet me when I arrived.
Location: Good location Close to restaurant and shopping.
Apparently this hotel was recently purchased. I am sure it will get the signage situation resolved.
Comment from Hotel Management
Nov 27, 2016 by CINNJay, Hotel Management
Dear Mrs. Romonia, Thank you for choosing and staying at our hotel. Your comment is very important to improve our service. We investigate all issue and provide input to our staff to improve in our services.
3 out of 5
by A verified traveler from durham, USA

Decent stay

Posted Nov 12, 2016
Pros: The price was decent
Cons: Could do with upgrades in the rooms
Location: The hotel was close to the Interstate but my GPS had a hard time fing the hotel
The staff were friendly and helpful, but the hotel needs updates, the bathroom was clean but dated, the window shades were old and stained. There is only one elevator to service the whole hotel.
Comment from Hotel Management
Nov 27, 2016 by JayCinn, Hotel Management
Dear Ms. Angel, We appreciated your stay and feed back. Your comment is critical to our success. We have made many improvements from our guest feed back. Please plan your next visit and see us.
5 out of 5
by A verified traveler from mass

gps

Posted Aug 28, 2016
Pros: clean, quiet room
Location: resturants and other stores nearby
my gps had me going around in circles getting there, could see the hotel but new construction on roads perhaps had me going elsewhere. Finally called and they got me there
Comment from Hotel Management
Aug 29, 2016 by Sbhavan, Hotel Management
Dear Ted, We appreciated your business and the review feedback. It’s a great feeling to all of us, when guest enjoy their stay. Our business is to serve in best possible way and learn from our guest their needs and make daily improvements. Please plan your next trip in our area and consider our hotel as your first choice. Thank You
1 out of 5
by A verified traveler

Posted Aug 2, 2016
Broken door handles that no one ever came to fix. Dirty sink and floor. No one ever addressed our issues
Comment from Hotel Management
Aug 29, 2016 by Sbhavan, Hotel Management
Please accept our sincere apologies for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience. We are working diligently to resolve these sorts of problems so future guests do not experience similar disappointments. Thank you for taking the time to provide us with your feedback, as it enables us to determine our areas of improvement and devise solutions so we can improve our services and satisfy our guests. Thank You
2 out of 5
by Jenny from The Midwest

Stay across the street at the Marriott

Posted Jul 30, 2016 on Hotels
I traveled to Conyers for business and stayed at this Country Inn and Suites. I would not recommend it. The rooms smell terribly of over powering purfume. I know out want a fluke room because i requested a room change and the second room stunk too. It's like they are trying to cover up a smell. There was road construction around the hotel, causing you to drive a mile out of the way to get there. It's quite confusing and I had to call the hotel for directions (gps was not up to date with road closures). The elevator is terribly slow, honestly, like nothing I've experienced before. Overall,this was not a good experience. I would not recommend.
Comment from Hotel Management
Aug 4, 2016 by General Manager, Hotel Management
Thank you for reaching out and writing your review. We appreciate your patronage and apologize for the dissatisfaction of your stay, in regard to the overall cleanliness and condition of your room and the hotel. We will review the conditions of your room to make sure all rooms are up to standards. Your feedback is very beneficial and will help us facilitate all necessary hotel improvements to ensure a positive guest experience.
3 out of 5
by HENRIETTA from Conyers

Not again

Posted Jul 11, 2016 on Hotels
I was very disappointed that the entrance into the hotel was closed due to construction, had to follow detour signs to find a way into the hotel. In addition at least half of the hotel parking was taken by utility vehicles. Had I known all of this, I would not have booked this hotel. There were only two luggage racks, neither rolled easily and both needed to be cleaned. All the personnel were very nice, other than that, I have no positives.
Comment from Hotel Management
Jul 18, 2016 by Cinnjay, Hotel Management
Dear Mr. Henrietta, Thank you for your business stay and feed back. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.