Ratings based on 308 Verified Reviews

4.0 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by Melinda

Posted Dec 29, 2016 on Hotels
It was ok. Just ok.
Comment from Hotel Management
Jan 14, 2017 by General Manager, Hotel Management
Dear Ms. Melinda, Thank you for staying and sharing your pleasure. We share your concern and comment with my staff to make constant improvement personal and business. Please plan ahead and book your trip to choose your choice of room type as they are available now.
4 out of 5
by A verified traveler

Convenient

Posted Dec 20, 2016 on Hotels
My stay here was ok. They are renovating
4 out of 5
Recommended
for Everyone
by A verified traveler from A, New Orleans

Nice clean and affordable!

Posted Dec 16, 2016
I enjoyed my stay. The staff was so friendly and helpful. Will definitely stay on my next visit.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 4, 2016 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte, NC

great hotel and close to shopping and our family

Posted Dec 3, 2016
Pros: Friendly staff and nice accommodations.
Cons: none
Location: The location was nice because it was close to shopping areas.
It was nice. There were renovations going on and it did not impact our stay at all.
2 out of 5
by A verified traveler from Chicago IL

Hotel need updating

Posted Nov 27, 2016
Pros: The room was clean
Cons: Update hotel
The hotel was okay. Over priced based on condition of hotel. The rooms, elevator, lobby, etc needs to be updated. The pool was smaller than the photos suggest. The staff was okay, not exceptional.
Comment from Hotel Management
Dec 1, 2016 by wpaquette@carlsonrezidor.com, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lakebay, United States of America

Convenient location

Posted Nov 24, 2016
Pros: Location
Cons: Need mattress
Good location but the bed was very uncomfortable. I can feel the spring in the mattress.
Comment from Hotel Management
Nov 27, 2016 by CINNJay, Hotel Management
Dear Ms. Kim, We appreciate your stay and feed back. I am glade you bring your concern to us. We will investigate and replace it. Please plan your next visit and see us again.
5 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Dear Traveller, Your stay and feed back is critical to us. We are glade you enjoy at hotel. Please plan your trip and see us in near future.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from florida

great stay tough to get too!

Posted Nov 16, 2016
Pros: I have stayed here before and the staff is always friendly.
Cons: The entrance to the hotel has changed and its very difficult to get to.
Location: Plenty of food nearby and close to interstate.
Comment from Hotel Management
Nov 18, 2016 by JayCinn, Hotel Management
Dear Mr. Jason, Thank you for your stay and feed back. Jason, we are working with Department of Transportation to install directional signage for our guest to access our hotel. Waze apps has implemented our new access to hotel. Please plan your trip and we would like to see you soon.
2 out of 5
by A verified traveler

COLD HOT TUB.

Posted Nov 14, 2016 on Hotels
We stayed here specifically because it had a pool and hot tub. The hot tub was cold. It has a switch that claims to heat the tub in 15 minutes. It did not work. COLD HOT TUB.
Comment from Hotel Management
Nov 18, 2016 by General Manager, Hotel Management
Dear Traveller, Thank you for your stay and feed back. Your concern and previous other guest comments, we are taking action to keep the SPA- Heat all time as our pool. Please plan your next trip and book with us. We appreciate all constructive remarks and use it to make improvement to enhance guest experience.