Ratings based on 141 Verified Reviews

3.9 out of 5
84% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Horrible

Posted May 2, 2017
First the room we booked wasn't available then we got a key to a dirty room , bar wasn't open ... pool didn't work And the room we didn't get didn't have hot water And I booked through Expedia and the hotel charged my card for the full room price it took now 2 weeks to get my money back
4 out of 5
Recommended
for Everyone
by A verified traveler from Conyers,GA

Great stafff

Posted Apr 28, 2017
Love the hotel great hospitality and my children enjoyed your free breakfast there.. Kudos to the Hawthorn Suites. I will be back and recommend to my out of town guest😉
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Nice quiet location.

Posted Feb 3, 2017
Had ordered a room with a kitchenette at put in a room without one. They promptly moved us into another room, but that room was without a kitchenette also. Finally they got us into the right room. This was a little tiring as we checked in after midnight. The room was spacious and quite comfortable once checked in. Breakfast was decent and the staff tried to accommodate.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Thank you for being a guest at our hotel. Although you liked your room and our overall service, please accept our sincere apologies for the lack of attentiveness from our staff and for the inconvenience you had in regard to shifting your rooms. We hope this did not detract your overall stay. Thanks again for your candid feedback, we hope to have the opportunity to welcome you back soon! General Manager
4 out of 5
by A verified traveler

Posted Jan 7, 2017 on Hotels
Comment from Hotel Management
Jan 9, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your kind ratings about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Hawthorn Suites by Wyndham Conyers will be your first choice every time you visit this area. General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
The rooms were ok... the beds were so uncomfortable.... woke up with back ache neck ache... me and my guest... not a pleasant stay... the hotel was quite, that was the best part...
Comment from Hotel Management
Dec 22, 2016 by Manager , Hotel Management
Thank you for taking time to review our hotel. I can't apologize enough for the comfort issues you described. Please know that every hotel manager wants to know immediately about this type of experience, so never hesitate let us know while you're here. I can only assure you going forward that this has been addressed. I hope you will consider giving us a second chance. I will personally see to it that we perform to the high standards that you deserve. General Manager
2 out of 5
by A verified traveler from statesboro, ga

Dirty, too far from interstate

Posted Dec 10, 2016
Sink stopped up, bathroom light burned out, mold around bathtub fixtures, phone dirty with a long black hair stuck in the numbers. Will not be back
Comment from Hotel Management
Dec 12, 2016 by Manager , Hotel Management
Thank you for the review of our hotel. I sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide and certainly does not meet our standards. I am deeply sorry we disappointed you. I will be sharing your comments with my entire staff and we will take the appropriate action to prevent these issues from happening again. General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Near Miss

Posted Dec 6, 2016
Pros: Beautiful grounds, nice room except the tiny beds, very convenient location for our needs, pleasant staff for the most part.
Cons: Kitchenette provisions, better breakfast selection, working "business center" for guests, reliable internet in the room.
The locale, grounds, and hotel itself were very nice. With only one exception the hotel staff were pleasant and tried to be helpful. But we could not get a wifi signal in our room strong enough to connect any one of our six different devices, though it worked fine in the lobby area. Staff rebooted the router which made no difference and that was the extent of their assistance except that one front desk staffer who declared "I don't know anything about the internet" and left it at that. The "business center" printer would not print anything from the PC to which is was connected. I heard other guests complaining about this as well, but throughout our 4 day stay it remained "out of order" with no response from staff at all. On a different day from our questions about the internet, that same front desk person also didn't know anything about the printer sitting right next to her desk, and made no effort to get help who did know about it. Our kitchenette had no knives - not even a butter knife - only one bowl, and no cooking utensils at all. The corkscrew was missing the corkscrew itself. There was not a dishcloth or towel provided in the kitchen. Housekeeping had to be asked to refill our coffee and while very polite about it, each day they had to go down to the main floor to get 2 packs to bring back up to our room. Breakfast was tolerable (eggs, sausage, potatoes and grits) except Monday they had no eggs. No waffle maker.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for reviewing our hotel. We appreciate you pointing out not only what you liked, but also the areas where we can improve. We are evaluating the instances you mentioned with the goal of bettering our service. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. General Manager
3 out of 5
by A verified traveler

Give me what I paid for $130

Posted Dec 6, 2016 on Hotels
booked room with 2 double beds got room with 1 bed and 1 pullout couch. Made desk aware. They shrugged their shoulders and said we cant do anything.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for staying with us. We value your comments and appreciate you taking the time to share your feedback. I have shared your concerns with my team, and we will be looking to see what changes we can implement to improve our service delivery. Thank you again, and we look forward to having you back on a future visit.  General Manager
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Great room. Have stayed there on many occasions.
Comment from Hotel Management
Dec 7, 2016 by General Manager, Hotel Management
Thank you for choosing the Hawthorn Suites by Wyndham Conyers and sharing your experience. We're so glad you enjoyed our accommodations. Our rooms are equipped with all the comforts of home which is exactly what our extended stay guests are looking for. Thanks again for the great feedback. Please come and see us again! General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2016
We had a pleasant stay no problems everything was okay easy access to shopping and restaurants...
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Thank you for sharing your experience at Hawthorn Suites by Wyndham Conyers. I am delighted to read how much you enjoyed our location close to the attractions and your overall visit. We appreciate your feedback and look forward to your next stay. General Manager