Posted Dec 6, 2016
The locale, grounds, and hotel itself were very nice. With only one exception the hotel staff were pleasant and tried to be helpful. But we could not get a wifi signal in our room strong enough to connect any one of our six different devices, though it worked fine in the lobby area. Staff rebooted the router which made no difference and that was the extent of their assistance except that one front desk staffer who declared "I don't know anything about the internet" and left it at that. The "business center" printer would not print anything from the PC to which is was connected. I heard other guests complaining about this as well, but throughout our 4 day stay it remained "out of order" with no response from staff at all. On a different day from our questions about the internet, that same front desk person also didn't know anything about the printer sitting right next to her desk, and made no effort to get help who did know about it. Our kitchenette had no knives - not even a butter knife - only one bowl, and no cooking utensils at all. The corkscrew was missing the corkscrew itself. There was not a dishcloth or towel provided in the kitchen. Housekeeping had to be asked to refill our coffee and while very polite about it, each day they had to go down to the main floor to get 2 packs to bring back up to our room. Breakfast was tolerable (eggs, sausage, potatoes and grits) except Monday they had no eggs. No waffle maker.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Thank you for reviewing our hotel. We appreciate you pointing out not only what you liked, but also the areas where we can improve. We are evaluating the instances you mentioned with the goal of bettering our service. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay.