Free daily on-the-go breakfast

Reviews of Country Inn & Suites by Radisson, Cookeville, TN

2.5 out of 5
Country Inn & Suites by Radisson, Cookeville, TN
1151 South Jefferson Avenue, Cookeville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1010 reviews" "
Rating 8 - Good. 243 out of 1010 reviews" "
Rating 6 - Okay. 99 out of 1010 reviews" "
Rating 4 - Poor. 50 out of 1010 reviews" "
Rating 2 - Terrible. 26 out of 1010 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy to access, good breakfast.
Stayed 1 night in Mar 2024
Response from Denise on Mar 24, 2024
Thank you so much for your review and feedback about your stay with us. We do hope that you will stay with us again in the future.

6/10 Okay

Stacy

I didnt like how noisy the hotel is, i can hear everything that goes on in the hallway. I also wish there was a shelf in the bathroom.
Stayed 1 night in Mar 2024
Response from Denise on Mar 24, 2024
Thank you for taking the time to share your feedback and we apologize for any noise you may have heard during your stay with us.

10/10 Excellent

Nelda

Liked: Cleanliness, staff & service, property conditions & facilities
We had to find a place to stay because of traffic delay and traveling was small children. We found availability here even though it was late and the whole check in process was smooth and efficient. Staff very friendly and a smiling face was appreciated after a long drive in the rain.
Stayed 1 night in Mar 2024
Response from Denise on Mar 24, 2024
Thank you so much for your wonderful review of our Hotel and your stay with us. We do hope next time in the area that you will stay with us again.

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not at this time
Stayed 1 night in Mar 2024
Response from Denise on Mar 19, 2024
Thank you so much for your 5 star review. We truly do hope next time in the area that you will be able to stay with us again.

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Denise on Mar 20, 2024
We do apologize for any issues you may have had during your stay that prompted the rating. We would appreciate any feedback in order to insure issues are addressed.

6/10 Okay

Melissa

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was friendly enough and the bed was comfortable. There were little dead worms and a few other grody bugs on the floor in our room.
Stayed 1 night in Mar 2024
Response from Denise on Mar 16, 2024
Thank you so much for your rating and taking the time to fill out the survey. We do hope next time in the area you will stay with us again.

10/10 Excellent

Julie

Staff was great, room was nice some updates needed, okay breakfast. Would stay again
Stayed 2 nights in Mar 2024
Response from Denise on Mar 12, 2024
Thank you so much for taking the time to rate your stay with us and your feedback. We do hope you will be able to stay with us again soon.

10/10 Excellent

Christine, Plaquemine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view out of our room window
Stayed 1 night in Feb 2024
Response from Denise on Mar 12, 2024
Thank you so much for taking the time to rate your stay with us and your feedback. We do hope you will be able to stay with us again soon.

10/10 Excellent

erica

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I would give this property a 5 star rating if the actual rooms were up to par. The cleanliness, staff, common areas and parking were all fantastic. The ability to easily access and leave was great. Convenient location as well. The only thing that really needs an overhaul are the rooms. Very dated as far as furniture and finishes. The tv console in our room had apparently gotten wet during some sort of flood and the bottom was falling apart. Our room also had a dehumidifier in it which led me to believe there were moisture issues. Yuck. Other than the room itself the hotel and stay were great. We were there for a few days with our team for the state basketball championships (which we won) and the staff went above and beyond to accommodate us and make sure everything was taken care of. If the rooms get updated this would be a 5 star for sure in my opinion minus having a restaurant/bar on property.
Stayed 1 night in Feb 2024
Response from Denise on Mar 6, 2024
Thank you so very much for your wonderful rating and feedback. We are actually going to be updating the furniture in our rooms this year. We were happy to have you all here with us and do hope you all come back again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Jjj
Stayed 1 night in Feb 2024
Response from Denise on Mar 6, 2024
Thank you so very much for you wonderful rating of your stay with us. We do hope next time in the area that you will be able to stay with us again.

10/10 Excellent

jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy times @
Stayed 2 nights in Feb 2024
Response from Denise on Feb 27, 2024
Thank you so very much for your rating of your stay with us. We do hope you will stay with us again when you are in the area.

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very reasonable and a nice breakfast.
Stayed 1 night in Feb 2024
Response from Denise on Feb 26, 2024
Thank you so much for your review and we do hope you will be able to stay with us again soon.

8/10 Good

amber

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very spacious
Stayed 1 night in Feb 2024
Response from Denise on Feb 26, 2024
Thank you so much for your review and we do hope you will be able to stay with us again soon.

10/10 Excellent

Aleksandr

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in Feb 2024
Response from Denise on Feb 21, 2024
So glad to see you had a great stay with us and do hope you will stay with us again in the future.

8/10 Good

Sarah

Liked: Cleanliness, property conditions & facilities
Check in was average.
Stayed 1 night in Feb 2024
Response from Denise on Feb 21, 2024
So glad to see you had a great stay with us and do hope you will stay with us again in the future.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's so close to interstate and ALL other amenities for the shopping centers and overall fun 😊 THANKS 👍 we will return
Stayed 1 night in Feb 2024
Response from Denise on Feb 8, 2024
Thank you so much for your wonderful review and feedback. We do hope you will be returning soon.

10/10 Excellent

Paul, Kingsport

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a Country Inn and Suites and we enjoyed it! The hotel was pet friendly as we travel with our great dane a lot. And the staff was wonderful too, they made us a fresh pot of coffee, hot water for tea, and gave our pet some treats. The beds were comfortable and we enjoyed the breakfast. We didn't have anything negative about our stay or the hotel.
Stayed 1 night in Feb 2024
Response from Denise on Feb 5, 2024
Thank you so much for your wonderful review and feedback. We do hope you will be able to stay with us again real soon.

8/10 Good

Stephan

Liked: Staff & service, property conditions & facilities
Pleasant stay
Stayed 1 night in Feb 2024
Response from Denise on Feb 4, 2024
Thank you for taking the time to rate your stay with us. We do hope you will be able to come see us again in the near future.

10/10 Excellent

Santonio

Stayed 1 night in Jan 2024
Response from Denise on Mar 21, 2024
Thank you so very much for your wonderful rating of your stay with us. We do hope you will be able to stay with us again real soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable. I would’ve given a five but the bathtub faucet is steadily dripping and bathroom sink is a slow drain. The food was warm and plentiful. Not great. Tasting coffee or hot chocolate. The staff were friendly and healthy. Thank you.
Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating and we appreciate the feedback. We hope you stay with us again soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Employees were polite and on their game. Great experience.
Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

Joseph

Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

8/10 Good

Arianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , clean spacious room.
Stayed 3 nights in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

Ganesh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

d

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

8/10 Good

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities
It did smell like smoke on our floor. I am assuming they had smoking and nonsmoking rooms on the same floor. However, our room did not smell of smoke just we just covered our mouth and nose as we walked down the hall to elevator.
Stayed 1 night in Dec 2023
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon. We also appreciate all your feedback.

8/10 Good

Corliss

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Denise on Feb 4, 2024
Thank you for your rating. We hope you stay with us again soon.

10/10 Excellent

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, fast check in, friendly front desk staff, close to lots of dining and entertainment!
Stayed 1 night in Dec 2023
Response from Denise on Feb 4, 2024
Thank you for taking the time to rate your stay with us and we hope to see you again soon.

10/10 Excellent

J Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Denise on Dec 27, 2023
Thank you for taking the time to rate your stay with us and we do hope you will be able to stay with us again soon.

4/10 Poor

Jerry

Disliked: Property conditions & facilities
Room was damaged—trim around perimeter separated from floor as if it had been pulled from the wall and left. Breakfast advertised as 6am but apparently the unstated policy is to not provide breakfast until 7am on weekends, as confirmed by staff.
Response from Denise on Dec 23, 2023
Thank you so very much for your feedback and we will look into room issues. We do have the breakfast hours posted and also on key packets along with wifi log in. We apologize if you did not notice it.

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denise on Dec 23, 2023
Thank you so much for your wonderful rating and we do hope you will stay with us again in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small miss but made it right
They had checked someone else in under our paid reservation but then gave us an upgraded room. Much appreciated.
Stayed 1 night in Dec 2023
Response from Denise on Dec 23, 2023
Thank you for your feedback and we apologize for the issue you had during check in. We do hope you will stay with us again in the future.

8/10 Good

Daniel

Stayed 2 nights in Dec 2023
Response from Denise on Dec 27, 2023
Thank you for taking the time to rate your stay with us and we do hope you will be able to stay with us again soon.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Denise on Dec 23, 2023
Thank you so much for your wonderful rating and we do hope you will stay with us again in the future.

2/10 Terrible

Brandon

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Room was disgusting. Roaches and hair on the floor.
Stayed 1 night in Dec 2023
Response from Denise on Dec 20, 2023
Thank you for your feedback and we do apologize if you had any issues during your stay with us. We strive to provide each guest the best possible stay and this is definitely not the impression we want to leave with our guests.

10/10 Excellent

Jeri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cookeville Overnight
Staff was friendly and helpful. Room was clean and comfortable. Hallways smelled like weed unfortunately. The room did not though.
Stayed 1 night in Dec 2023
Response from Denise on Dec 20, 2023
Thank you for your wonderful rating and we do appreciate your feedback. We did eliminate the issue in the hallway. We do hope you will be able to stay with us again very soon.

10/10 Excellent

Rick

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
fantastic motel
Stayed 1 night in Dec 2023
Response from Denise on Dec 20, 2023
Thank you so much for your wonderful review and we do hope you will stay with us again soon.

8/10 Good

Tonja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denise on Dec 18, 2023
Thank you for taking the time to rate your stay with us. We do hope you will stay with us again in the future

10/10 Excellent

REBECCA

Business traveler
Disliked: Cleanliness, property conditions & facilities
Seemed dirty. Toiletries had been half used.
Stayed 1 night in Dec 2023
Response from Denise on Dec 18, 2023
Thank you for taking the time to rate your stay with us. We do apologize if you had any issues at all during your stay. We do hope you will stay with us again in the future

6/10 Okay

Karen

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Denise on Dec 18, 2023
Thank you for taking the time to rate your stay with us. We do apologize if you had any issues at all during your stay. We do hope you will stay with us again in the future.

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denise on Dec 18, 2023
Thank you for taking the time to rate your stay with us. We do hope you will stay with us again in the future.

2/10 Terrible

Sarah

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Denise on Dec 15, 2023
Thank you for taking the time to rate your stay with us. We would like to know what issues you may have had in giving us the score.in order to prevent the issue from occurring again. We love to give each guest the best possible stay and apologize if we fell short.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Denise on Dec 13, 2023
Thank you for taking the time to rate your stay with us and we do hope that you will stay with us again in the future

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Denise on Dec 13, 2023
Thank you for taking the time to rate your stay with us and we do hope that you will stay with us again in the future

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best jetted tubs ever lol
Ive never met nicer staff in all my travel.
Stayed 1 night in Dec 2023
Response from Denise on Dec 13, 2023
Thank you for taking the time to rate your stay with us and we do hope that you will stay with us again in the future. We also appreciate your wonderful comments.

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Denise on Dec 13, 2023
Thank you for taking the time to rate your stay with us and we do hope that you will stay with us again in the future