Ratings based on 303 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2017
Check in was quick and easy. They were accommodating for a late check out time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 7, 2017
Modest and clean, no major issues. I would stsy here again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2016 on Hotels
4 out of 5
by A verified traveler from tn.

Integrity and Honesty Opportunity

Posted Nov 15, 2016
Pros: Convenient on the interstate and fast food and fuel close by.
Cons: I accidently left a recharge cord for an I Phone.. Not a huge loss but what a great opportunity to develop customer appreciation and loyalty. You have my phone number and address. I'm sure your staff got the cord when the room was cleaned. It would only have taken a small effort to call or even send it to me in the mail. That would have been a huge confidence in what Red Roof should stand for, Honesty and Integrity. I would think it happens often that guest forget small things. Surly the company doesn't have a finders keepers policy. If it does it should change. How you deal with your customers says a lot for the company you are.. I will send Red Roof ceo a note about his companies integrity as demonstrated at this hotel.
Location: Just passing thru on the interstate. Fast food and fuel located conveniently.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 15, 2016 on Hotels
2 out of 5
by A verified traveler

Posted Nov 9, 2016 on Hotels
I asked for a non-smoking room ---- they put me in a smoking room for two days. When I asked to stay 3 more days they finally moved me to a non-smoking room in which others had clearly smoked. Then I was charged a higher price. I was put down stairs in the back and the internet service was terrible. I believe they gave me their worst rooms just because I was using hotel.com.
4 out of 5
by A verified traveler

Posted Nov 8, 2016 on Hotels
Cookeville is a nice town with easy access to restaurants and shopping in close proximity to this hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 29, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Oct 28, 2016 on Hotels
Good clean room
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2016
Pros: They let us check in early, very friendly and beds were comfy
This hotel was clean and very good location a lot of stores and restaurants