Ratings based on 228 Verified Reviews

4.6 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 22, 2017
Pros: Proximity to beaches,shops & restaurants
Cons: Better fry pan, & fix tap in kitchen ..was hard to control.
Location: Close to Coolangatta club & pub across the road which had great food ,great coffee down stairs, they also give you vouchers for free drinks.
Our experience was great,staff were friendly & very helpful.unfortunately weather was not as kind but the closed in balcony was a god send, The mezzanine holds an amazing gym,sauna & spa.. Didn't get a swim in the pool but would be very inviting in good weather. We were on the 7th floor facing the ocean ,& still had a bit of traffic noise as to be expected at that intersection, apartment was well presented & clean but basic kitchen needs. Would definitely stay here again & recommend to friends.
2 out of 5
by A verified traveler from brisbane

Great spot, disappointing experience

Posted Sep 4, 2017
Beautiful location, amazing views, apartments are getting older - about 3.5 stars now. Cleanliness left a bit to be desired. Hair in the bathroom when we arrived, a stain on a blanket. Ring and confirm what you've booked, I booked a high floor but got level 5... Also beware the credit card surcharge. I wasn't warned when I booked, but was charged 3.5% without being told. Probably our last stay. A shame really for such a beautiful location.
Comment from Hotel Management
Sep 7, 2017 by William, Hotel Management
Your booking was clearly booked under Beach View NOT Ocean view.......level 5 is the 2nd highest level as our beach Views are from 2-7. All our apartments have views of the beach and when booking you will receive what you booked Surcharges are clearly signed at reception and as part of the booking process we have the right to charge the credit card provided for your stay. Waiting for the last day to pay an account is not normal practise......generally at checkin time a full payment is required......we took payment on the 3rd day of your stay. Housekeeping is not up to our normal high standard as many other reviews would attest to, and apologies for that as we pride ourselves in that area. Regards William Franchise Owner
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 25, 2017
Great view of the sea ,close to shops and cafes stayed here twice now
Comment from Hotel Management
Aug 5, 2017 by William, Hotel Management
Thank you for staying with us, much appreciated Regards William
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017 on Wotif
Good location, Great views from the balcony. Unable to carry surf board through the lobby, must go to car park area and then up in the lift.
Comment from Hotel Management
Jul 22, 2017 by William, Hotel Management
Thanks for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017 on Wotif
Nice place to stay...........................................................................................................................
Comment from Hotel Management
Jul 22, 2017 by William, Hotel Management
Thanks for staying with us
3 out of 5
by Mark

Reflections better than Sebel

Posted Jul 10, 2017 on Hotels
Staff sensational, very old & dated rooms
Comment from Hotel Management
Jul 23, 2017
Hi Mark, Thanks for staying with us. Apartments are individually owned and some would benefit from a renovation. Thanks again
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

Nice property close to the beach and restaurants.

Posted Jul 10, 2017 on Wotif
Pros: Location, views.
Cons: Replace carpet in bedrooms as they are quite stained.
Location: Lots of place to eat out nearby, a short drive to Byron Bay, great walking tracks along the beach.
Great location as in close to the beach and restaurants with lovely views down to Greenmount. The property was very clean and secure. We didn't use the pool but it looked lovely. It was however very noisy on the Saturday night with locals enjoying themselves out late. The only negative was being charged 3% surcharge to use my AMEX ($51) to pay for our booking. Added to the cost.
Comment from Hotel Management
Jul 22, 2017 by William, Hotel Management
Thanks for staying with us
3 out of 5
Recommended
for Everyone
by A verified traveler

It was a good hotel with amazing view but

Posted Jul 9, 2017 on Wotif
The room was lovely and clean and amazing views but disappointed you have to go all over the hotel to dispose of rubbish and do your own dishes when paying so much for one night
Comment from Hotel Management
Jul 22, 2017 by William, Hotel Management
We are a self catering apartment building NOT a hotel. Sorry for any confusion.
5 out of 5
by Tan

Posted Jul 4, 2017 on Hotels
It was a great stay , the place was really spacious and comfortable. The view we get was fantastic , weather was really good. We didn't do much because we only have one day , Believed we will be back again.
Comment from Hotel Management
Jul 9, 2017
Thanks for staying with us William
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2017
Spacious appartment, beautiful view. Great location!
Comment from Hotel Management
Jul 22, 2017 by William, Hotel Management
Thanks for staying with us