Ratings based on 74 Verified Reviews

4.4 out of 5
85% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Darwin

Nice apartments close to the beach and shops

Posted Aug 24, 2017 on Wotif
Pros: Location and cleaniness
Cons: airconditioning for summer
Location: Handy to beach and foir great walks. Shops nearby and handy to the SurfClub,Hotel and restaurants.
Great place to stay. Great views from the top floor and withing easy walking distance to shops, hotels and clubs. Stairs give a good workout on the legs but not so great for old knees. Need to think about air conditioning for summer.
Comment from Hotel Management
Aug 28, 2017 by Neil, Hotel Management
Hi Shelly and thank you for your feedback. We are glad you enjoyed your stay. Our location and the design of the apartments with them running right through to the back of the building has meant that with the front and rear deck sliding doors open we have great flow through breezes. Some owners have installed air-cons in their bedrooms for those who prefer it. We hope we see you again soon. Neil and Lisa
5 out of 5
Recommended
for Couples
by A verified traveler from Albury NSW

Close to shops and beach, great location

Posted Aug 23, 2017 on Wotif
Pros: unit size and quality of inclusions.
Cons: nil
Location: Beach, shops, Glass house mountains, Ginger Factory, markets.
we had a great stay, unit was well decked out with two large TV's ( one in bedroom) all cooking requirements and a wonderfully comfortable bed, stairs were our only negative experience. overall a great unit in a wonderful location, we would definitely recommend.
Comment from Hotel Management
Aug 28, 2017 by Neil, Hotel Management
Thank you for your feedback Jim. We are happy you enjoyed your stay and hope to see you again soon. Neil and Lisa
4 out of 5
by Gloria

Coolum comfort

Posted Jul 22, 2017 on Hotels
The unit was fabulous comfy, spacious & clean. But the complex was in the shade mostly. Afternoon sun on unit back balcony. This was great. Didn't use hearted pool as it was in the shade.
Comment from Hotel Management
Jul 29, 2017
Hi Gloria and thank you for your feedback. The building is positioned to make the most of Summer and Winter. In the middle of Winter the sunbaking area around the pool starts to lose the sun after midday however the rear balconies then start to receive the sun. The pool is heated to 27 degrees and the spa to 37 degrees. With our weather having been so good (25 degrees) most people have made use of the pool in the mornings. As the days lengthen the sun stays longer on the pool surface and less on the rear balconies. We look forward to seeing you again. Neil and Lisa
3 out of 5
Recommended
for Everyone
by A verified traveler

Lost $1,200

Posted Jul 16, 2017 on Wotif
Pros: Nice and clean
Cons: No a lot
Left 12 x $100 bills in money clip behind / I believe everybody I spoke with that no one found the money but still / my fault people will be people
Comment from Hotel Management
Jul 23, 2017 by Neil, Hotel Management
I am sorry to hear that you haven't tracked down the money. As you know when you got a message to us about the money someone had already been renting the apartment for 2 nights. They kindly let us in and we searched for the hiding spot you described. When we found that the hiding spot was not part of this apartment we thought you would find it at one of the other places you had stayed in the 3 days since you had left us. All the best.
2 out of 5
by A verified traveler from Chinchilla

Not worth the money

Posted Jul 10, 2017 on Wotif
Pros: close to beach
Cons: Complete renovation
Location: Walking distance to beach and shops
We had 6 flights of stairs to climb to get to our room, no lift. There was no air conditioning. The unit is in need of a substantial upgrade. There was no safety strip on sliding glass door to the patio, one of our boys actually walked into the glass. The side glass panels also should have a safety strip. The back sliding door and screen door off the 2nd bedroom could not be locked. The DVD did not work, it looked like it had rusted on top. The hot water pressure faded away as it was used. The bedside lamp was sparking. The lighting was very poor especially in the kitchen area. The underground car park was infested with birds and as a result our brand new car was covered with bird droppings and had to be cleaned down each morning.
Comment from Hotel Management
Jul 17, 2017 by Neil, Hotel Management
I am confused about your feedback and therefore it's purpose. The apartment you stayed in had finished a major refurbishment less than 2 months prior to your stay. All new flooring and carpets were installed along with curtains, beds and bedding. The furniture is all modern and of good quality and was purchased no more than 2-3 years ago.The DVD works as demonstrated to you when you asked for assistance to operate the washing machine. I have checked the bedside lights which were new and installed the day before your arrival and found a bulb flickered in one of them. I have replaced this now. I am unsure therefore why you have made these comments and in particular why you have made them after you have left rather than when you were here so they could be addressed, as you did with the washing machine. As on-site managers we welcome feedback from guests to help the owners improve their properties but at a bit of a loss in this case.
3 out of 5
by A verified traveler

Great location.

Posted May 28, 2017 on Wotif
Pros: Within walking distance to cafes and restaurants. Great ocean views.
Cons: Room shabby. Needs a major makeover.Several flights of narrow steps to access (very difficult for luggage, eskies etc). Have to pay for WiFi.
Comfortable enough but seriously outdated. Certainly not one of the rooms shown on the internet.
Comment from Hotel Management
Jul 17, 2017 by Neil, Hotel Management
Sorry for the delay in responding but I somehow missed your feedback. Without knowing which apartment you were in I can only comment generally. Each apartment is individually owned and currently a number have been renovated or are being renovated as each owners circumstances allow. All are clean, well equipped and in good working order with a couple due for new flooring and some fresh paint which we hope can happen before Xmas. All rooms are displayed on our website but this isn't always possible on third party websites. The WIFI is now free since the NBN has arrived. I thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from canberra

Great place

Posted Oct 8, 2016 on Wotif
Close to beach, slightly out of coolum, friendly owners, great place for a family break.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2016
A fantastic place to sit back relax and chill out.. So close to the beautiful beaches and a lovely short stroll down the board walk to town centre.. We will be back, we love this place...
5 out of 5
by Shirley from Melbourne

Superb apartment accommodation.

Posted Apr 20, 2016 on Hotels
Excellent apartment, spacious living, dining, kitchen and huge patio at front with small balcony at back. Immaculate interior with everything you would ever need in the kitchen. Superb location, across the road from brilliant surf beach and Point Perry with spectacular views. Pool, bbq and gardens in mint condition with delightfully friendly and helpful managers, Lisa and Neil. 5 minute walk along the boardwalk to the shops. You could not go wrong with these apartments!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast AUS

Pleasant hotel Near The Beach

Posted Jan 15, 2016 on Lastminute
My family had a short 2 night stay at Pandanus Coolum Beach. We stayed in a 2 bedroom self contained unit. This was on the top floor of a 3 storey hotel. This gave fantastic ocean views but on the down side, if you are a less mobile person, this can be a challenge to get luggage to the room with no lift. The room was comfortable, clean and spacious. Being on the top floor allowed access to the refreshing southerly breeze which was beneficial with no air con in room. It was a short walk to shops, restaurants and a patrolled surf beach. Overall a pleasant value for money holiday.