Ratings based on 1,368 Verified Reviews

4.4 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from L.A. Calif

Posted Aug 21, 2017
Nice Hotel on Copacabana Beach, friendly staff, good breakfast , good service. Good value for the money. Our only complaint is walls are a little thin so if you have noisy neighbors , it could be an issue. PS Great roof top view!
Comment from Hotel Management
Aug 21, 2017 by g, Hotel Management
Dear Mr. Dan, First of all we would like to thank you for choosing the Arena Copacabana Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future. Yours Sincerely, Erico Guedes
2 out of 5
by A verified traveler

Posted Aug 20, 2017
Lobby was bad as a place to meet people, room was not equipped for long stays. Breakfast was good selection. Location was good on the beach.
Comment from Hotel Management
Aug 21, 2017 by Guedes, Hotel Management
Dear Guest, Firstly, we would like to take this opportunity to thank you for choosing the Arena Copacabana Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconveniences during your stay. Our Department Heads have been informed, and the necessary improvement measures will be taken. We remain grateful for your understanding, and look forward to welcoming you back at the Arena Hotel in the near future. Kind Regards, Erico Guedes
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn NY

Staff was great at the Arena hotel. Close to beach

Posted Aug 14, 2017
Pros: Staff was friendly and knowledgeable. The front desk staff spoke english and was very helpful. We asked a lot of questions and they always respond.
Cons: Softness of the towels and sheets. The breakfast choices to include more local dishes. The knob to flush the toilets was extremely hard to press.
Location: Bars and beach was nearby. Lots of buffets the offered real food not junk food. Tours were also close by. Malls and metro was close by.Love the view.
Staff was knowledgable and friendly. The front staff was professional and spoke english well. They were very friendly helping us with questions about tours and metro system. The breakfast staff was also very friendly. They didn't speak any english which was an issue. But they tried to help as much as they can. The breakfast was great when it came to the fruit selections. We stayed there twelve days and it hard to keep eating eggs with rolls for twelve days straight. They needed more choices for breakfast. One of my friends didn't eat ham/pork and everything they made had ham or pork in it. I would like some local choices for breakfast instead of all English/American breakfast. I spoke to a supervisor about the breakfast and ask for pancakes. The next day there was pancakes but only one day. He tried. The rooms were cleaned daily. The space of rooms was sufficient. The toilets were extremely hard to flush. Those knobs needs to be replace with something more easy. It need such force to flush it I had to use my feet sometimes. Love the water pressure in the shower, love the soap and bath products. The towels, sheets and bedding was hard and could be a bit softer. The blankets were not good either. They gave discounts on my finally bill for room service. I would stay at this hotel again when I go to RIO because of the staff and location.
Comment from Hotel Management
Aug 14, 2017 by Guedes, Hotel Management
Dear Guest, We would like to thank you for staying with us at the Arena Copacabana Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us. Yours Sincerely, Erico Guedes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Arena

Posted Aug 6, 2017
The view from room was amazing, one best views of the beach! Love staff very helpful an took good care of us! Had great time in Rio an hotel just was icing on the cake perfect!
Comment from Hotel Management
Aug 8, 2017 by Erico Guedes, Hotel Management
Dear Guest, Thank you very much for choosing the Arena Copacabana Hotel, and for sharing your feedback with us. We are delighted that you enjoyed your stay, and we hope that you will return and become a regular guest of ours. We look forward to welcoming you back in the future. Yours sincerely, Erico Guedes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Friendly and perfectly situated hotel

Posted Jul 31, 2017
I was very happy at the hotel. The staff were friendly and courteous and anticipated my needs, as I am partially disabled. There is a taxi rank outside the hotel door which operate with meters. The hotel is right on Copacabana beach and the front room windows make you feel as if you are actually on the beach. There is an excellent breakfast (which was included on my package) - fresh fruit and home made croissants and cakes plus all the usual things like scrambled eggs, sausages etc. I spent some very pleasant times on the beach and at some of the small bars on the beach opposite the hotel.
Comment from Hotel Management
Aug 8, 2017 by Erico Guedes, Hotel Management
Dear Mrs. Joan, Thank you very much for your detailed review following your recent stay at the Arena Copacabana Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests, and we are happy that you enjoyed the hotels services and facilities. Please do not hesitate to contact me next time you visit us. We look forward to welcoming you back in Rio de Janeiro. Yours Sincerely, Erico Guedes General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Fantastic

Posted Jul 26, 2017
It's a lovely Hotel in a fantastic location and the staff are lovely would go back tomorrow!
Comment from Hotel Management
Aug 8, 2017 by Erico Guedes, Hotel Management
Dear Mr. Darren, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Arena Copacabana Hotel in the near future. Yours Sincerely, Erico Guedes
4 out of 5
by A verified traveler

Good hotel

Posted Jul 18, 2017
You will not be able to sleep in the hard bed it's like the floor
Comment from Hotel Management
Jul 19, 2017 by Erico Guedes, Hotel Management
Dear Guest, Thank you for choosing the Arena Copacabana Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our mattress is new informationince we never had this type of commentary on our mattresses, but if you had called our housekeeper, she could helped to make the mattress more comfortable. We hope that you will give us the pleasure of welcoming you back when you next visit in Rio. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and staff

Posted Jul 16, 2017
The location is excellent and within walking distance to everything. Staff is very helpful. Besides the fact that the room is small with no coffee machine, the rest is great.
Comment from Hotel Management
Jul 17, 2017 by Erico Guedes, Hotel Management
Dear Guest, Thank you for your visit, and for your helpful review. We are glad to know that you enjoyed your stay with us, and appreciated your compliments regarding our property. Thank you again for your preference, and we look forward to welcoming you back to the Arena Copacabana Hotel in the near future. Yours Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 9, 2017
Expected more from the room e.g coffee/tea facilities, cushions. Air con too high at the breakfast room, staff ignored request for adjustment.
Comment from Hotel Management
Jul 13, 2017 by Guedes, Hotel Management
Dear Guest, Thank you for your visit, and for your helpful review. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. We hope that you will give us the pleasure of welcoming you back when you next visit in Rio de Janeiro . Kind regards Erico Guedes General Maneger
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale

Great value, comfortable and close to the beach!

Posted Jul 8, 2017
We stayed six nights. Great room, good service and wonderful breakfast!
Comment from Hotel Management
Jul 13, 2017 by Guedes, Hotel Management
Dear Mrs. Nancy, We would like to thank you for staying with us at the Arena Copacabana Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel, as we look forward to being of service. Thank you again for having shared your experience with us. Yours Sincerely, Erico Guedes General Manager