Ratings based on 1,061 Verified Reviews

4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

American style hotel

Posted Nov 13, 2017
I stayed here for two days and from the valet to the front desk and concierge was wonderful
Comment from Hotel Management
Nov 17, 2017 by Laura Castagnini, Hotel Management
Dear Mr. Derek, Thank you very much for your kind review! We are very glad with your comments. Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where we all will be at your entire disposal to guarantee the excellence of our services. Cordially, Laura Castagnini General Manager
3 out of 5
by A verified traveler from London

Beware of elevator noise!

Posted Oct 30, 2017
Pros: Location and access to taxis - excellent.
Great location but several disappointments. Some of the furnishings clearly cheap and poor quality. Of the 3 breakfasts I had there, 2 were a complete scrum. There was a lot of elevator noise in my room a lot of the time. I thought about changing but looked at the floor plan. I was hearing the service elevators, separate from the guest elevators and it looked like no rooms were too far from a bank of elevators. I was trying this hotel as an alternative to my usual hotel but will probably not use it again.
Comment from Hotel Management
Nov 9, 2017 by Laura Castagnini, Hotel Management
Dear Mrs. Nigel, Thank you for the preference given to our Hilton Copacabana Hotel and for bringing to our attention important impressions regarding your visit. We apologize for the inconvenience occurred during your stay regarding the location of your room and to not correspond your expectation and we present our sincere apologies, although we understand that nothing can recover the inconvenience in their precious leisure time. Surely we still have much to improve and we are seriously focusing on the mission of the Hilton Copacabana delight our customers. We reiterate our thanks for their valuable collaboration and, already, look for a new opportunity to welcome you in Rio de Janeiro. Sincerely, Laura Castagnini General Manager
2 out of 5
by A verified traveler from Vancouver Canada

Expensive old hotel

Posted Oct 2, 2017
You don't get what you paid for. Front desk staff does not have good attitude.
Comment from Hotel Management
Nov 15, 2017 by Laura Castagnini, Hotel Management
Dear Mr. David, Thank you for taking the time to share your comments and opinion regarding your last stay at Hilton Rio de Janeiro Copacabana. It is my pleasure to contact you. I would like to apologize if the service received by our staff did not meet your expectations. In order to keep improving our services. I am at your disposal to receive more details of your dissatisfaction. We remain at your entire disposal for any further assistance you may need. Sincerely, Laura Castagnini General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but..

Posted Aug 12, 2017 on Orbitz
I paid in advance for breakfast. One day I asked if I could have the breakfast in the room and they brought it. The bill included a full charge for this room service. I told them that if I have to pay full price for that breakfast, they should deduct it from the room. Else, it's like paying two times for the food. Staff didn't help..
Comment from Hotel Management
Aug 15, 2017 by Laura Castagnini, Hotel Management
Dear Guest, Thank you for your review and preference given to our Hilton Copacabana. We apologize for any inconvenience occurred during your stay.The breakfast paid is to be consumed in the restaurant, as the room sevice has another rate. We regret that the information was not clear and sorry if our staff didn't assist you very well. We reiterate our thanks for their valuable collaboration and, already, look for a new opportunity to welcome you in Rio de Janeiro. Sincerely, Laura Castagnini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Excellent Hotel Close to Beach

Posted Jul 28, 2017
Hotel has nice facilities and friendly, caring staff. Rooms have exceptional view from the beach and this is one of the best areas to stay in Rio
Comment from Hotel Management
Jul 31, 2017 by Laura Castagnini, Hotel Management
Dear Mr. Junior, Thank you very much for your comments, especially about our location and services! Since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Laura Castagnini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2017
Lovely, comfortable hotel, located close to the beach and a short walk from the metro. The staff is excellent; many speak multiple languages, which is helpful for their many international guests. Elevators are a bit loud, but breakfasts are plentiful and good (a nice bonus).
Comment from Hotel Management
Jul 24, 2017 by Laura Castagnini, Hotel Management
Dear Guest, We would like to thank you for the preference given to Hilton Copacabana Hotel. We are really satisfied to know that our services and location had gone up your expectations. Reiterating our thanks for your valuable contribution and, since now, we are waiting for the next opportunity to receive you in Rio de Janeiro, where all our staff will be at your entire disposal to guarantee the excellence of our services. Cordially, Laura Castagnini General Manager
1 out of 5
by Charles

Deterioration of service under new management.

Posted Jun 11, 2017 on Hotels
All in all I like this hotel and have stayed many times but I was shocked at the change that came about when Hilton took over. I note that you now charge a service fee on everything; I was charged the wrong rate on my room when I checked out; there were charges from someone else on my bill; and to cap it all, when I objected and had them correct the bill, there was no apology offered. I am saddened that the hotel I have used perhaps 20 times in the last few years (and that many of my colleagues use) will not be under serious consideration in our future business trips to Rio.
Comment from Hotel Management
Jun 19, 2017
Dear Mr. Charles, We would like to thank you for the preference given to our Hilton Copacabana and for bringing to our attention important impressions regarding your visit. Regarding the mistake occurred in your bill, I deeply regret what happened and would appreciate if you can contacted directly with this management so we can verify what happened and resolve this pending as soon as possible. We reiterate our thanks for their valuable collaboration and look for a new opportunity to welcome you in Rio de Janeiro. Sincerely, Laura Castagnini General Manager
5 out of 5
by A verified traveler

Hilton Copacabana

Posted May 23, 2017 on Hotels
BRAZIL was an amazing experience. Loved It! The hotel was perfectly located and the service was outstanding.
Comment from Hotel Management
Jun 19, 2017
Dear Guest, Thank you very much for your kind review regarding our Hilton Copacabana! We are happy that you had an amazing experience during your trip. We hope to receive you soon again. Sincerely, Laura Castagnini General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
We had a corner junior suite on the 30th floor and the views were amazing! We could not have asked for a better experience at a hotel, and all of the staff was very helpful.
Comment from Hotel Management
Jun 16, 2017 by Laura Castagnini, Hotel Management
Dear Guest, Thank you very much for your review and comments, special to mention positively our staff! We are happy to know that you enjoyed the prime view of Copacabana beach. We hope to receive you again in our Hilton Copacabana. Sincerely, Laura Castagnini
5 out of 5
by A verified traveler

Posted May 22, 2017 on Hotels
Comment from Hotel Management
Jun 16, 2017
Obrigada por sua avaliação. Thank you for your review. Atenciosamente, Laura Castagnini Gerente Geral