Ratings based on 272 Verified Reviews

4.0 out of 5
78% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by Nisar

Posted Nov 14, 2017 on Hotels
Comment from Hotel Management
Nov 16, 2017
Prezado(a), Boa Tarde!!! Obrigada por se hospedar no Merlin Copacabana Hotel, agradecemos a preferência. Volte sempre !!!
3 out of 5
by A verified traveler

Fair

Posted Oct 24, 2017
I wish you would not send me these emails anymore, they are very annoying, this is the 5th email you sent asking for my review
Comment from Hotel Management
Nov 10, 2017 by Flavia Furtado - reservas on line - Hotel Merlin, Hotel Management
Dear sorry to hear that, this is some kind of error at the web site. Kind Regards,
5 out of 5
by Jorge

Excellent

Posted Sep 30, 2017 on Hotels
My stay there was short but very comfortable. The staff is very friendly and can speak English.
Comment from Hotel Management
Nov 10, 2017
Dear good day from Merlin Copacabana Hotel !!! Thanks for spend your time to share your review with us. We will be more than glad to have you here with us again. Kind Regards,
4 out of 5
by Jorge

Relaxing short stay

Posted Aug 31, 2017 on Hotels
Excellent price, good hotel and service. Breakfast was above average. Location good. Close to the beach and to public transportation.
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Good location near the beach.

Posted Jun 25, 2017
Good location,nice room, breakfast and WiFi included was the good points. Some improvements I would suggest is tea and in rooms, improve English of the staff as very poor.
Comment from Hotel Management
Jun 27, 2017 by Flavia Furtado - Online Reservations, Hotel Management
Dear Shell, thanks for staying with Merlin Copacabana Hotel. Be very well come anytime; we'll keep our commitment to offer better services for better answer you. Kind Regards,
5 out of 5
by charles

Staff was amazing. Very helpful. Showers were cold

Posted Jun 9, 2017 on Hotels
The staff was courteous and helpful. Location was good.the showers were not hot and that's the only complaint
Comment from Hotel Management
Jun 27, 2017
Dear Mr. Charles, thanks a lot for share your review and your time with us. We are commitment to improve better our services. Kind Regards,
5 out of 5
by R

New Years Eve on Copacabana

Posted Jan 9, 2017 on Hotels
The hotel is well located within 5 minutes of the beach. The service was great, the staff was friendly, and the pool incredible. They have a great breakfast included as well.
3 out of 5
by A verified traveler from Sydney

A pleasant but short stay

Posted Oct 16, 2016 on Hotels
We were only there for one night before we had to fly out the next early morning. The room itself is old, dated and tired, but clean and comfy. To the hotel's credit, they let us have breakfast early at 5am, which was quite nice and very good.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Dear , Thanks for chosing Merlin Copacabana Hotel. We will be more than glad to have you here always. Kind Regards, Flavia Furtado - On Line Reservations
3 out of 5
by BALKISHAN

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Prezado(a) Senhor (a) Boa Tarde!!! Obrigada por dispor de seu tempo para contribuir com sua opinião. Estamos empenhados em oferecer melhores serviços sempre. Permanecemos à disposição e no aguardo de sua nova hospedagem. Cordialmente, Flavia Furtado - Reservas Online.
4 out of 5
by Frances from Dublin Ireland

happy holiday

Posted Aug 30, 2016 on Hotels
hotel staff were the Hotels best asset Good location we had room on top floor at back was quite and bright Hotel is on busy street but near beach In Europe the hotel would be a good 3star but staff were 5 star
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
Prezado(a) Senhor (a) Boa Tarde!!! Obrigada por dispor de seu tempo para contribuir com sua opinião. Estamos empenhados em oferecer melhores serviços sempre. Permanecemos à disposição e no aguardo de sua nova hospedagem. Cordialmente, Flavia Furtado - Reservas Online.