Ratings based on 763 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Lovely & Relaxing Hotel

Posted Sep 23, 2017
Pros: I really enjoyed the location and the rooftop pool. The pool has a great vibe and service. I also really enjoyed my room with a fabulous view.
Cons: The service staff in the breakfast area. They are in need of customer service training, as they are ill mannered. The hotel does not have wash cloths!
Location: The hotel is centrally located on Copacabana Beach, which is quite actively lively both during the day and night. Highly recommended for Rio!
I stayed at the PortoBay hotel for 6 days and 5 nights September 2017 and it was a very pleasurable experience. I had a wonderful check-in with Gustavo the front desk Manager, and received great recommendations from Yazmin regarding restaurants and evening entertainment in Rio. Isabelle did a good job facilitating an issue with a waiter during breakfast, which had limited options and a lack of variety but an awesome view facing Copacabana Beach. The rooftop lounge was AMAZING with gorgeous views of the beach and side view of the 2 iconic monuments in Roi de Janiero; Christ the Redeemer and Sugar Loaf Mountain. The two staff I would like to personally give a shout out to Esteban from Chile and Walter from Argentina! Both gentlemen provide first class customer service. Thank you!! I also enjoyed my massage overlooking the beach. Beautiful room and great masseuse!! Lastly, I would like to personally thank Gilberto, for being a classy addition to your hotel. This gentlemen is a huge asset to the organization, and provide class service every evening and handled my departure service with the very best customer service. Thank you very much sir!!! PS. Please handle the staff serving breakfast in the morning, they are in need of customer service training! I look forward to recommending and returning to Porto Bay in Rio very soon for my next business or holiday trip!! Cheers.
5 out of 5
Recommended
for Couples
by A verified traveler from Scotland

Excellent location on COPACABANA.

Posted Sep 17, 2017
Pros: Location; views; and staff.
Cons: -
Location: Right on COPACABANA. Near Sugar Loaf.
Best views in Copa/Ipanema from 20 th floor pool/ bar / lunch area. Good views too from breakfast room on the 5th floor. Modern hotel; terrific staff. Great value for money.
4 out of 5
by A verified traveler from US

Lack of consideration

Posted Sep 3, 2017
Next to the beach which is nice. Great check in and nice breakfast. Issue started on final day while at the pool. Staff started cleaning the roof at 10am. People at the pool and activities had begun. Water came from the roof all over where we were sitting. Staff looks like it was our fault for sitting in the shade. Heard laughing upstairs and bar and pool staff said nothing to us or concerned that their guests just got drenched. Sad that it ruined the 3 day stay there. Would have been nice to have someone offer a towel but instead, we will offer our money to another hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice hotel close to major attractions.

Posted Aug 8, 2017
The staff were welcoming and helpful. I would recommend this hotel and hope to go back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel nice staff close to beach

Posted Jun 27, 2017
Enjoy breakfast enjoy the beach, one of the best things is that the staff look after my rental car
5 out of 5
by stewart

Very Good Stay

Posted Jun 3, 2017 on Hotels
Very nice hotel in a great location
5 out of 5
Recommended
for Everyone
by A verified traveler from winnipeg

Great view, great service

Posted May 31, 2017
Lovely hotel with view of Copacabana. Helpful staff and great service.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mexico City

Weekend trip to beautiful Rio!

Posted May 28, 2017
Pros: Service, location and price
Cons: All great!
Location: Very well located in Copacabana and a short ride to Ipanema and Leblon. Great location to visit the city!
Arrived on Friday night for an extended trip with friends. Location is great to visit different sites in Rio. Copacabana is not as exciting as it used to be. However, the hotel is located very near Leblon and Ipanema, so there are plenty of options for dining, night life, and shopping. Breakfast was outstanding, as well as service. There is wonderful rooftop swimming pool with a beautiful view of the beach. Don't miss it with coffee or beer!
Comment from Hotel Management
May 30, 2017 by Gustavo Zanotta - Front Desk Supervisor, Hotel Management
Dear Roger, It was a pleasure to have you in Porto Bay Rio Internacional! Thank you for you feedback. We look forward to hearing from you in the near future. Kind Regards,
3 out of 5
by A verified traveler

great location but hotel is looking a little old.

Posted May 22, 2017
Pros: Location and breakfast was nice. Views were great.
Cons: better furniture and beds. safer elevators
Location: beach, beach beach
Good location but older hotel and it is showing its age. Bed was not great and not much space for two people to put clothes. Elevators need to be updated. twice I got smacked by the door.
Comment from Hotel Management
May 30, 2017 by Gustavo Zanotta - Front Desk, Hotel Management
Dear Guest, We would like to express our gratitude for sending your comments. We read carefully all the issues you pointed out and we assure you that we will take the necessary corrections and improvements. Porto Bay Rio Internacional Hotel hope to host you again in a near future. Warm Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Bethesda, MD

Great Hotel and Location

Posted May 22, 2017
Pros: The location, rooms and the fact that it was reasonably priced. The breakfast was excellent and the dining room overlooked the sea.
Cons: The wifi in the business center was very slow. The gym was on the top floor with a great view, but could have better equipment.
Location: Location on the beach was unbeatable.
This is an old, established hotel, but has been nicely renovated. The rooms are very comfortable and the bathrooms are modern. The rooftop terrace offers amazing views of Copacabana beach. The rooftop pool is nice, but pretty small and shallow. It's mostly just for appearance. The staff are very helpful.
Comment from Hotel Management
May 30, 2017 by Gustavo Zanotta - Front Desk, Hotel Management
Dear Philip, Thank you for your helpful feedback. We really appreciate your constructive comments, because feedback such as yours truly enables us to reinforce the quality of our Standards. Thank you for choosing Porto Bay Rio Internacional and we hope to host you again in the near future. Kind Regards,