Ratings based on 811 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent staff, good location.

Posted Aug 24, 2017
Pros: The professionalism and attention of the staff and the location as well.
Cons: There is always room to improve, I think the hotel needs some renovation.
Location: Very good location occupied with small shops where you can get almost everything.
I would like to start with KUDDOS to the staff, they are just amazing! From the people at the front desk to cleaning personal and restaurant assisstants they were extremely helpful at all time. The hotel is located very close to Copacabana Beach-less than a block-. Breakfast is very good, I loved the chocolate and fruits! The hotel itself needs some renovations, however, the price is worthy. I thank all the staff for providing us with good suggestions and recommendations every time we needed.
Comment from Hotel Management
Aug 27, 2017 by Mona Samir, Hotel Management
Dear Mrs. Victoria, Thank you so much for choosing Windsor Copa as your hotel in Rio de Janeiro. Thank you also for your wonderful review about your recent stay with us. It is a great pleasure for all our staff to be reviewed with such beautiful words. I am very honoured to hear how much you have enjoyed our breakfast, with its speciality dishes prepared with local seasonal ingredients, as much as you have enjoyed our services. Looking forward to welcoming you soon back at Windsor Copa Hotel. Warm regards from Rio! Mona Samir
3 out of 5
by A verified traveler

improvements for Windsor Co;pa

Posted Jun 7, 2017 on Hotels
although staff speaks English , comprehension might be a problem I asked for wake up calls, one day I got one, the other day nobody called also, I think I was given wrong info re international postcard stamps later that day as I left I saw on their reception desk in the corner a sign with the amount of stamps one needs. 3 people at the front desk didn't seem to know the info was right at their front desk walking maps with stores and hotels within the area would be helpful, otherwise ok
Comment from Hotel Management
Jul 1, 2017 by Mona Samir, Hotel Management
Dear guest, Thank you for your comments regarding your stay with us at the Windsor Copa Hotel. We always try to take positively all the points mentioned in all the comments received, to improve our service and offer the best to our guests. We would like to inform you that the quantity of stamps on the post card depends on wich country they will be send to, and the reception are able to give all information about that. They also can provide you city/metro maps and recommend some tours. Anyway, our words will be shown to our staff in order to avoid the same impression to other guests. You can be sure that our staff strives to make each guest's stay memorable and exceed their expectations. We also would be very pleased to have the opportunity to welcome you in your next visit to Rio, and hopefully change the impression you had about your last stay. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved this hotel

Posted May 19, 2017
Great hotel! Staff is so helpful, wifi was great, breakfast excellent! Definitely I will go back!
Comment from Hotel Management
May 20, 2017 by Mona Samir, Hotel Management
Dear Guest, thank you very much for your great comments regarding your recent stay with us, at Windsor Copa Hotel. I'm glad that you have enjoyed the various aspects of our hotel, such as the varied breakfast with a large selection of fruits, juices and breads; our location and service. We appreciate your comments and we hope to welcome you back in Rio soon. Sincerely, Mona Samir
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

very good location close to Copacabana with a good

Posted Apr 8, 2017
Pros: Location and value.
Cons: Nothing significant.
Location: Within 2 blocks of Copacabana Beach, a good morning breakfast as well as a good in-house restaurant for dinner, nearby shopping and agents for tours.
The staff was helpful and there is nothing to really complain about. A pleasant saty.
Comment from Hotel Management
Apr 10, 2017 by Mona Samir, Hotel Management
Dear guest Randy, We would like to thank you for choosing and recommending the Windsor Copa. I am glad that you have enjoyed our location, in the very heart Copacabana, 1 block from the beach and from the great restaurants and stores of the area, as much as you have enjoyed the service provided by our staff. Warm regards from Rio de Janeiro! Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything works as it should

Posted Feb 26, 2017
The hotel, which is beautifully located a block from Copacabana Beach and 3 blocks from the metro, operates well in every day, including a bounteous buffet breakfast included in the room rate.
Comment from Hotel Management
Feb 28, 2017 by Mona Samir, Hotel Management
Dear guest, thank you also for your compliments regarding our delicious breakfast, with a large variety of fresh seasonal fruits and juices. I am glad you have enjoyed our location, in the very heart Copacabana , 1 block from the beach and from the great restaurants and stores of the area, as much as you enjoyed the service provided by our staff. Looking forward to welcoming you soon back at Windsor Copa Hotel. Warm regards from Rio! Mona Samir
4 out of 5
by Irwin

Great Location in Copacabana

Posted Feb 20, 2017 on Hotels
A nice hotel, in a very convenient location. My room was very small, with a window, but absolutely no view at all, just another wall. I was solo, and two people would be tripping over each other. No coffee, no ice, although both available from room service for $.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear guest Irwin, thank you very much for your comments regarding your recent stay with us at Windsor Copa Hotel. We are glad that you have enjoyed our prime location in the very heart Copacabana, 1 block from the beach and from the great restaurants and stores of the area. Regarding your comments about the room, we recommend you to book a Superior room next time since it’s bigger. Looking forward to welcoming you soon back at Windsor Copa Hotel. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2017
Excellent service and great breakfast. Thanks, CC
Comment from Hotel Management
Feb 28, 2017 by Mona Samir, Hotel Management
Dear guest, thank you very much for your great comments regarding your recent stay with us, at Windsor Copa Hotel. I'm glad that you have enjoyed the various aspects of our hotel, such as the varied breakfast with a large selection of fruits, juices and breads and service. We appreciate your comments and we hope to welcome you back in Rio soon. Warm regards from Rio! Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, Florida

Great Service and great location!

Posted Feb 13, 2017
I stayed with my family at this hotel in Rio for 7 days, and it exceeded my expectations, I will hightly recommend! - Friendly Staff - Comfortable and Clean Rooms - Great Location - Good Breakfast - Good Wi-fi Internet - Well maintained common areas. If you are looking for a Hotel with a great location, service and value ... Look no further!
Comment from Hotel Management
Feb 28, 2017 by Mona Samir, Hotel Management
Dear Mr. Alex, In the name of all our staff I would like to express our gratitude for your comments. It is a pleasure to hear that you were satisfied with our services. We will be informing our staff of your positive observations to motivate them even further. We are really happy that your overall impression about the hotel was excellent, so we hope to have the opportunity to welcome you again soon. Warm regards from Rio! Mona Samir
5 out of 5
Recommended
for Couples
by A verified traveler

Good location, very nice

Posted Jan 3, 2017
Pros: location
Cons: parking
Location: Near the metro, many supermarkets and bars and easy access to other beaches and sightseeing tours
We arrived on the 28th and with departure on January 1, 2017, no doubt the location is excellent, located on the back street of the beach, for the kids it has little space, there is no pool and small parking for cars and it was not in the package. The room adequate. The staff are excellent.Ideal for short stay and more for businessmen and couples.
Comment from Hotel Management
Jan 3, 2017 by Mona Samir, Hotel Management
Dear Guest, We would like to thank you for choosing the Windsor Copa on your recent trip to Rio, and also for taking your time to help us through your comments. I'm sure that they will be of great value to other travelers. Sincerely, Mona Samir
4 out of 5
Recommended
for Everyone
by A verified traveler from New Hampshire

Just a block away from Copacabana beach

Posted Nov 19, 2016
Pros: Location & price
Cons: Property will eventually be updated
Location: Beach is just a stone throw away. Easy access to shopping and restaurants. Metro is nearby to provide transportation to all attractions.
Older hotel in excellent location close to the beach an Metro. Excellent breakfast. Friendly staff
Comment from Hotel Management
Nov 20, 2016 by Mona Samir, Hotel Management
Dear Mrs Jack, Thank you very much for your time to leave us a comment about Windsor Copa Hotel. I am glad that your stay with us was enjoyable. Kind regards,