Ratings based on 860 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by Assaf

Posted Nov 17, 2017 on Hotels
Location was amazing, minutes from Copacabana beach & on a main shopping street. Room was very comfortable but air conditioning was too cold in the room & in public areas. Free fast wi-fi, great breakfast. Enjoyed the stay.
Comment from Hotel Management
Nov 28, 2017 by Mona Samir, Hotel Management
Dear Guest Assaf, We would like to thank you for choosing and recommending the Windsor Copa Hotel. We are really glad to know that our services were up to your expectations and we look forward to have you as our guest again in the near future. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Super clean with fantastic staff

Posted Nov 3, 2017
The Windsor Copa was excellent for its helpful staff, the cleanest room and bath ever, a location one block from the beach, an extensive included buffet breakfast with white tablecloths and fancy folded napkins and handsomely dressed waitees, and many closeby restaurants. November 1 it had one room for $68 dollars,and the service was fantastic from every single person. Camilla at the front desk was one. On the minus side for some,there was no pool or view on floor eight but for a building. Also, the area was a bustling neighborhood with stores and restaurants with apartments above,but it was a bit gritty with some homeless sleeping.
Comment from Hotel Management
Nov 16, 2017 by Mona Samir, Hotel Management
Dear Mrs. Mary, Thank you so much for choosing Windsor Copa as your hotel in Rio de Janeiro. Thank you also for your wonderful review about your recent stay with us. It is a great pleasure for all our staff to be reviewed with such beautiful words. I am very honoured to hear how much you have enjoyed our breakfast, with its speciality dishes prepared with local seasonal ingredients, as much as you have enjoyed our services. Looking forward to welcoming you soon back at Windsor Copa Hotel. Warm Regards from Rio! Mona Samir
4 out of 5
by A verified traveler

Posted Oct 21, 2017 on Hotels
Comment from Hotel Management
Nov 16, 2017 by Mona Samir, Hotel Management
Prezado hóspede, ficamos muito felizes em receber os seus feedback! Nosso hotel realmente é considerado como uma excelente relação de qualidade e preço, e sempre estamos trabalhando para oferecer a melhor qualidade de atendimento e serviços. Esperamos recebê-lo novamente em breve. Um cordial abraço, Mona Samir
1 out of 5
by A verified traveler from willemstad curacao

Location is ok

Posted Oct 16, 2017
Overcharge for just 2 kids 5 /9 yr old. Tiny room. No iron available. Asked for early brkfst on check out day no foam to take away. Very disappointed with my stay
Comment from Hotel Management
Oct 20, 2017 by Alex Netto, Hotel Management
Dear Guest, I am really sorry that your experience with us was not good as you expected. Our rooms only accommodate a maximum of 3 people, an exception has been granted to accommodate all in the same room, and the policy is 1 child courtesy only. We have the ironing service in the hotel. Anyway, please accept my apologies for all you've been through and let me know if I can be of any help on your next trip to Rio.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent staff, good location.

Posted Aug 24, 2017
Pros: The professionalism and attention of the staff and the location as well.
Cons: There is always room to improve, I think the hotel needs some renovation.
Location: Very good location occupied with small shops where you can get almost everything.
I would like to start with KUDDOS to the staff, they are just amazing! From the people at the front desk to cleaning personal and restaurant assisstants they were extremely helpful at all time. The hotel is located very close to Copacabana Beach-less than a block-. Breakfast is very good, I loved the chocolate and fruits! The hotel itself needs some renovations, however, the price is worthy. I thank all the staff for providing us with good suggestions and recommendations every time we needed.
Comment from Hotel Management
Aug 27, 2017 by Mona Samir, Hotel Management
Dear Mrs. Victoria, Thank you so much for choosing Windsor Copa as your hotel in Rio de Janeiro. Thank you also for your wonderful review about your recent stay with us. It is a great pleasure for all our staff to be reviewed with such beautiful words. I am very honoured to hear how much you have enjoyed our breakfast, with its speciality dishes prepared with local seasonal ingredients, as much as you have enjoyed our services. Looking forward to welcoming you soon back at Windsor Copa Hotel. Warm regards from Rio! Mona Samir
3 out of 5
by A verified traveler

improvements for Windsor Co;pa

Posted Jun 7, 2017 on Hotels
although staff speaks English , comprehension might be a problem I asked for wake up calls, one day I got one, the other day nobody called also, I think I was given wrong info re international postcard stamps later that day as I left I saw on their reception desk in the corner a sign with the amount of stamps one needs. 3 people at the front desk didn't seem to know the info was right at their front desk walking maps with stores and hotels within the area would be helpful, otherwise ok
Comment from Hotel Management
Jul 1, 2017 by Mona Samir, Hotel Management
Dear guest, Thank you for your comments regarding your stay with us at the Windsor Copa Hotel. We always try to take positively all the points mentioned in all the comments received, to improve our service and offer the best to our guests. We would like to inform you that the quantity of stamps on the post card depends on wich country they will be send to, and the reception are able to give all information about that. They also can provide you city/metro maps and recommend some tours. Anyway, our words will be shown to our staff in order to avoid the same impression to other guests. You can be sure that our staff strives to make each guest's stay memorable and exceed their expectations. We also would be very pleased to have the opportunity to welcome you in your next visit to Rio, and hopefully change the impression you had about your last stay. Sincerely, Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler

I loved this hotel

Posted May 19, 2017
Great hotel! Staff is so helpful, wifi was great, breakfast excellent! Definitely I will go back!
Comment from Hotel Management
May 20, 2017 by Mona Samir, Hotel Management
Dear Guest, thank you very much for your great comments regarding your recent stay with us, at Windsor Copa Hotel. I'm glad that you have enjoyed the various aspects of our hotel, such as the varied breakfast with a large selection of fruits, juices and breads; our location and service. We appreciate your comments and we hope to welcome you back in Rio soon. Sincerely, Mona Samir
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

very good location close to Copacabana with a good

Posted Apr 8, 2017
Pros: Location and value.
Cons: Nothing significant.
Location: Within 2 blocks of Copacabana Beach, a good morning breakfast as well as a good in-house restaurant for dinner, nearby shopping and agents for tours.
The staff was helpful and there is nothing to really complain about. A pleasant saty.
Comment from Hotel Management
Apr 10, 2017 by Mona Samir, Hotel Management
Dear guest Randy, We would like to thank you for choosing and recommending the Windsor Copa. I am glad that you have enjoyed our location, in the very heart Copacabana, 1 block from the beach and from the great restaurants and stores of the area, as much as you have enjoyed the service provided by our staff. Warm regards from Rio de Janeiro! Mona Samir
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything works as it should

Posted Feb 26, 2017
The hotel, which is beautifully located a block from Copacabana Beach and 3 blocks from the metro, operates well in every day, including a bounteous buffet breakfast included in the room rate.
Comment from Hotel Management
Feb 28, 2017 by Mona Samir, Hotel Management
Dear guest, thank you also for your compliments regarding our delicious breakfast, with a large variety of fresh seasonal fruits and juices. I am glad you have enjoyed our location, in the very heart Copacabana , 1 block from the beach and from the great restaurants and stores of the area, as much as you enjoyed the service provided by our staff. Looking forward to welcoming you soon back at Windsor Copa Hotel. Warm regards from Rio! Mona Samir
4 out of 5
by Irwin

Great Location in Copacabana

Posted Feb 20, 2017 on Hotels
A nice hotel, in a very convenient location. My room was very small, with a window, but absolutely no view at all, just another wall. I was solo, and two people would be tripping over each other. No coffee, no ice, although both available from room service for $.
Comment from Hotel Management
Feb 28, 2017 by General Manager, Hotel Management
Dear guest Irwin, thank you very much for your comments regarding your recent stay with us at Windsor Copa Hotel. We are glad that you have enjoyed our prime location in the very heart Copacabana, 1 block from the beach and from the great restaurants and stores of the area. Regarding your comments about the room, we recommend you to book a Superior room next time since it’s bigger. Looking forward to welcoming you soon back at Windsor Copa Hotel. Sincerely, Mona Samir