Ratings based on 1,181 Verified Reviews

4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and close to the beach.

Posted Dec 15, 2017
Nice and close to the beach, central location with many bars and food places to visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

very clean

Posted Dec 15, 2017
I love the location, free shuttle fro the airport. The food is delicious in their restaurant.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Enjoyed my stay and the staff was very helpful. I’d recommend this hotel to anyone looking to experience Copacabana.
Comment from Hotel Management
Nov 20, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards, Charles Agostinho
3 out of 5
Recommended
for Everyone
by A verified traveler from Copacabana

Best Location in Copacabana!

Posted Nov 14, 2017
Alina and William are awesome front desk clerks. The hotel is simply decent but the location is everything! The breakfast is just okay during the week but the weekend it's better.
Comment from Hotel Management
Nov 15, 2017 by Charles Agostinho, Hotel Management
Dear Koko, Thank you for choosing the Windsor Excelsior Hotel to stay in the Marvelous City. I am very happy that our services have pleased. Especially happy for your compliment to our staff. We work with pleasure in serving. I hope you kept good memories of my city. Greetings from Rio. Charles Agostinho
4 out of 5
Recommended
for Everyone
by A verified traveler from keller, tx

Nice hotel at Copa cabana beach

Posted Oct 29, 2017
Excellent localization, great and friendly staff, spacious and comfortable room.
Comment from Hotel Management
Oct 30, 2017 by Charles Agostinho, Hotel Management
Dear Suzie, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards, Charles Agostinho
3 out of 5
Recommended
for Everyone
by A verified traveler from Earth

Close to the beach. Pool is tiny.

Posted Oct 13, 2017
Close to beach. Pool is tiny. Night staff are not the most helpful. Breakfast is ok.
Comment from Hotel Management
Oct 15, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards, Charles Agostinho
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Good location, management cares

Posted Oct 2, 2017
Pros: staff, management, location
Location: on the beach
I have stayed here 6 times now and it has always been positive. Management definitely cares you are happy. Restaurant is good and there are two more right in front of hotel. Of course, you are on the beach. Staff is very helpful.
Comment from Hotel Management
Oct 4, 2017 by Charles Agostinho, Hotel Management
Dear Mr. Dave, We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us. We hope to see you again. Kindly, Charles Agostinho
4 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Posted Sep 26, 2017
Pros: Very comfortable and great location.
Location: Across the road from Copacabana Beach. Plenty of restaurants and activities within walking distance. Beautiful city.
Great hotel. Fabulous location. Beach chairs, towels and umbrellas supplied by hotel attendant on beach. Lovely breakfast and service.
Comment from Hotel Management
Sep 30, 2017 by Charles Agostinho, Hotel Management
Dear Mr Brian, Thank you for you review about us. Hope you kept some good memoies about Rio. Best regards, Charles Agostinho
3 out of 5
by A verified traveler

Posted Sep 25, 2017
Pros: Food
Older hotel. I have stayed at better places in Copacabana
Comment from Hotel Management
Sep 27, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you for your time to leave us your feedback. Thank you for your feedback. Unfortunately you have not identified yourself and I am unable to locate your reservation and understand the reason for your disappointment with the room. I would like to know more details. Kind regards, Charles Agostinho
3 out of 5
by A verified traveler

Posted Sep 23, 2017
Subpar room, low quality overall. I would not stay here again.
Comment from Hotel Management
Sep 27, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you for your feedback. Unfortunately you have not identified yourself and I am unable to locate your reservation and understand the reason for your disappointment with the room. I would like to know more details if you can contact me. Kind regards, Charles Agostinho