Ratings based on 1,136 Verified Reviews

4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Sep 23, 2017
Subpar room, low quality overall. I would not stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with a stunning View

Posted Aug 29, 2017
Pros: The breakfast was very good.
Cons: They do not have iron in the apartments, we need to call reception.
We had a great time at Windsor Excelsior Hotel in Copacabana , the shuttle bus was very helpful . The hotel has an excellent staff, we felt really welcomed by Aline, William , Thiago and all other front desk receptionists. The view is great we can see Christ the Redeemer and Copacabana beach from the rooftop. The bar in the rooftop is nice and friendly staff, we could relax in the pool having a cold beer.
Comment from Hotel Management
Aug 31, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you for choosing the Windsor Excelsior Hotel to stay in the Marvelous City. I am very happy that our services have pleased. Especially happy for your compliment to our staff. We work with pleasure in serving. I hope you kept good memories of my city. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Posted Aug 26, 2017
Very good location. Hotel is a bit old and could use some new interior design but its clean and comfortable and you cannot beat the location and convenience. Would stay here again.
Comment from Hotel Management
Aug 29, 2017 by Charles Agostinho, Hotel Management
Dear Rafael, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Aug 26, 2017
Very good location! Great food!helpfull staff!Clean rooms!
Comment from Hotel Management
Aug 29, 2017 by Charles Agostinho, Hotel Management
Dear Eli, We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us. We hope to see you again. Kindly,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 11, 2017
Breakfast buffet was outstanding with a huge viarity of fresh food. We liked that a lot.
Comment from Hotel Management
Aug 14, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Matawan New Jersey

Very nice hotel and location

Posted Aug 6, 2017
The staff was very friendly very nice breakfast and the restaurant the food excellent
Comment from Hotel Management
Aug 10, 2017 by Charles Agostinho, Hotel Management
Dear Mr Fernando, We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us. We hope to see you again. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent location

Posted Aug 4, 2017
Hotel was extremely well located and the beach service with sunbeds and towels was excellent. The taxis ordered by reception who worked for hotel were excellent.
Comment from Hotel Management
Aug 6, 2017 by Charles Agostinho, Hotel Management
Dear Mr. Ralph, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards, Charles Agostinho
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2017
Good location, most staff is friendly, breakfast was very good.
Comment from Hotel Management
Aug 2, 2017 by Charles Agostinho, Hotel Management
Dear guest, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great Location

Posted Jul 29, 2017
Pros: Great value, location and staff. Well work the 5 star rating.
Cons: The only downside is their internet. Occasionally at night, it would fail for a few minutes.
Location: One block from the Copacabana Palace. Large number of stores and shops in area behind the store. These are where the locals shop.
Clean, well maintained hotel. The staff were pleasant and helpful. I arrived early on an international flight and the staff worked within an hour to have my room prepared. While waiting, they offered a free drink. Breakfast was good with a wide variety of food. The rooms are well maintained and the cleaning staff did an excellent job. . Great value and location. Well work the 5 star rating.
Comment from Hotel Management
Aug 2, 2017 by Charles Agostinho, Hotel Management
Dear Bigwave55, Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable. Regards, Charles Agostinho
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 10, 2017 on Hotels