Ratings based on 860 Verified Reviews

4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel but don’t stay in Copacabana!

Posted Jan 19, 2018
We really enjoyed our 5 nights at this lovely Hotel. It’s been agreed between all 4 of us that regarding the facilities, cleanliness, staff and everything else is 10 out 10 but.... well, I should have heard my Brazilians friends when they told me “do not stay in Copacabana”. It’s a shame but Copacabana is really gone downhill,unfortunately. In my own opinion after all Rio is a really dangerous place with plenty of dodgy people trying to take advantage of you so be careful and keep your eyes open all the time. I’ve heard bad things from other Brazilians so imagine what they do with the foreigners which are not so aware like the Brazilians are. Unfortunately Rio it’s been abandoned by the politicians and the result you can see in every corner you look at. In Rio everybody has a beach so now knowing that its really makes sense to me the famous brazilian expression “that’s is not my beach” which equal in England something like “that is not my cup of tea”. Nevertheless you better stay clear of Copacabana unless you don’t mind places too popular which means you will find everybody from everywhere but if you are more likely to be around selected people Leblon, iPanema or Barra da Tijuca might suits you much better.
Comment from Hotel Management
Jan 21, 2018 by Figueiredo, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and location

Posted Jan 11, 2018
Very pleasant stay Good location, staff very efficient, lovely roof top pool Thank you
Comment from Hotel Management
Jan 17, 2018 by Figueiredo, Hotel Management
Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
5 out of 5
by Jan Roger

Very well maintained hotel

Posted Nov 20, 2017 on Hotels
I have stayed in several hotels of the same price range along Copacabana, and they had all had something that wasn't working, some have had broken A/C, lights not working, no hot water, wi-fi slower than ketchup from a Heinz bottle... The story has been that there is usually something, but in this hotel, everything was, to my surprise, very good. Nothing was damaged, service was good, very good English speaking staff, and with location one block away from Copacabana, I can recommend this hotel to others.
Comment from Hotel Management
Nov 23, 2017 by MARCELO FIGUEIREDO, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
5 out of 5
Recommended
for Everyone
by A verified traveler

All very positive

Posted Nov 11, 2017
Amazing view Extraordinarily attentive staff Decent breakfast Larger room than expected Small pool Long waits for elevator, broken all but one day of stay
Comment from Hotel Management
Nov 13, 2017 by Figueiredo, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

The hotel was very good staff was excellent

Posted Nov 1, 2017
Pros: Every thing was good apart from my last comments
Cons: AS I said before kettle tea coffee etc and more sun sunbeds it would be great if you had a lounge in the hotel where you had a wee of entertainment
Location: There wasn't really a lot of near by stuff to do apart from the tours
The only couple off comments or suggestions . The first one is if the hotel had a kettle with tea coffee ETC that would have been great and the only reason for this was there was a couple of times it was raining and not good to go out and was stuck in the room . The other is I no that there isn't a huge space on the roof but only three sun beds could do with more .
Comment from Hotel Management
Nov 1, 2017 by mfigueiredo, Hotel Management
Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
5 out of 5
by A verified traveler

Excellent for a great stay in Copacabana

Posted Oct 21, 2017 on Hotels
Excellent hotel. Good and safe location. Friendly service.
Comment from Hotel Management
Oct 25, 2017 by MARCELO FIGUEIREDO, Hotel Management
Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
4 out of 5
Recommended
for Everyone
by A verified traveler from West Sussex

Good hotel close to the beach

Posted Sep 27, 2017
Pros: Mainly the cleanliness and excellent customer service
Cons: To have tea/coffee making facilities in the room
Location: Very well located. Close to shops &.restaurants and within walking distance of Ipanema beach. Hotel runs trips to many of the local places of interest
Very well run hotel. Excellent staff, all very friendly. Cannot fault them. Rooms always very clean. We had a problem with our safe not working, and got an immediate upgrade. Good location, close to Cocacabana beach.Would certainly recommend.
Comment from Hotel Management
Oct 6, 2017 by Figueiredo, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
5 out of 5
Recommended
for Everyone
by A verified traveler from SCL

Nice staff

Posted Aug 21, 2017
Pros: the staff
Location: good location
swimming pool is very little to swim, but it is ideal for children.
Comment from Hotel Management
Sep 21, 2017 by Figueiredo, Hotel Management
Thanks for posting your comments of Windsor Palace Hotel. It makes me really happy to know you have approved our services. More importante than anything to us is the treatment we give to our guests. We might not have that much space but we try to provide a little bit of everything. So, once again, thanks for all your compliments. Marcelo G Figueiredo
4 out of 5
by Walison

Great hotel

Posted Jul 19, 2017 on Hotels
It was really good. I'll come back in the future.
Comment from Hotel Management
Jul 21, 2017 by MARCELO FIGUEIREDO, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo
5 out of 5
by Eamon

Great stay

Posted Jul 5, 2017 on Hotels
Hotel is extremely clean and very well located, just minutes from Copacabana beach. The only slight issue was the wifi, which could be slow at times. Staff were excellent.
Comment from Hotel Management
Jul 10, 2017 by MARCELO FIGUEIREDO, Hotel Management
Dear guest, Firstly, I would like to thank you for your visit to the Windsor Palace Hotel. It is always a pleasure to receive a positive feedback from a valuable guest. Thank you so much for your kind words. Your comment has been conveyed to our team, who felt really encouraged by your compliments. Thank you again for sharing your impressions and we are all looking forward to welcoming you back at the Windsor Palace Hotel. Sincerely, Marcelo G Figueiredo