Ratings based on 701 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Had a GREAT stay here at Windsor

Posted Jun 25, 2017
Cons: The shuttle bus driver knowingly dropped us and all of our baggage at the wrong terminal because HE missed the turn. LAZY!!! Preguicoso!!!!
Hotel staff was expecting me, the concierge spoke English, the rooms were nice, the air conditioning worked great, the water pressure was FABULOUS even on the 9th floor. Breakfast was just outstanding. No matter how crowded the restaurant became, there was plenty of staff on hand to keep the buffet filled, tables cleared and guests welcomed. Located just two short blocks from the ocean with plenty of local shops and restaurants. This is a well managed hotel and I would gladly recommend it to anyone staying in Copacabana.
Comment from Hotel Management
Jun 26, 2017 by Castro, Hotel Management
Dear Guest, We would like to thank you personally for sharing your kind feedback about your stay at Windsor Plaza Hotel. We appreciate to hear that we have been able to meet your expectations and that our location, staff, food and facilities have contributed to a wonderful stay in our hotel. It is a great pleasure to read how much you have enjoyed. Sorry about the discomfort caused by the shuttle driver. We're checking with the service provider what happened. We hope to have you back soon. Flávio Castro General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice safe friendly hotel

Posted May 6, 2017
Pros: The location was close to a lot of good restaurants and beech. The reception also assisted in booking tours and transfers.
Cons: Not really
Location: The beech, restaurants and shops
The hotel is close to the beach and shopping, the rooms are nice, breakfast had a great selection and the staff were very friendly
Comment from Hotel Management
May 17, 2017 by Julierme Barbosa Hospitality Manager, Hotel Management
Dear customer, Thanks for the initiative to comment about our products and services. We noticed that our location, breakfast and service made the difference in your stay and this encourages us more and more. Thank you for your preference and always count on us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place very near to the beach

Posted May 3, 2017
Pros: staff, location, quality
Cons: breakfast buffet, a free water cooler for guests
Our first stop in Brazil! Staff is very friendly and all speak fluent English (and Spanish as well). They gave us great information on how to stay safe in Rio and helped us so much with buying a SIM card to register for Uber. The hotel is a bit of a walk to the metro station, so I recommend taking a bus whenever you go to Ipanema as well as to/from the airport (the 2018 stops one block away from the hotel if you ask for it), and an Uber everywhere else. The breakfast buffet could be improved. Every day almost identical food with nothing Asian (no rice, congee, dumplings) or British (no beans, hash browns, mushrooms).
Comment from Hotel Management
May 19, 2017 by Julierme Barbosa Gerente de Hospedagem, Hotel Management
Dear Guest, Thank you for taking the time to comment on your experiences in Rio de Janeiro and our products and services. Your remarks about breakfast have already been passed on to the department responsible. Our staff truly treat guests with pleasure and this recognition makes us very happy. Thank you for your preference and see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from cm

Nice hotel close to the beach

Posted Apr 28, 2017 on Orbitz
Nice hotel close to mayor attractions, will recommend to friends
Comment from Hotel Management
May 26, 2017 by Castro, Hotel Management
Dear Mr. Carlos, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal

Great location!

Posted Apr 11, 2017
Very friendly staff, went out of there way to keep everything to our liking. The breakfast buffet has a lot of selection. Nice walk to Copacabana beach, and the area is safe. Thank you Windsor Plaza Hotel
Comment from Hotel Management
Apr 14, 2017 by Castro, Hotel Management
Dear Mr. Mark, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. I hope you`re willing to repeat this experience really soon! Sincerely, Flávio Castro General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from DC, USA

Conveniently located

Posted Mar 8, 2017
Staff was very professional and friendly. Room very clean but noticeably outdated as far as furniture and equipment. Comfy though, window quite small with uninteresting view. Couple blocks away from Copacabana Beach and lots of shops and restaurants nearby.
Comment from Hotel Management
Mar 13, 2017 by Castro, Hotel Management
Dear Ms. Caroline, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice hotel in Copacabana

Posted Mar 2, 2017
Hotel is near to the beach, room clean and the staff very friendly. The breakfast buffet incluided is really good.
Comment from Hotel Management
Mar 5, 2017 by Flávio Castro General Manager, Hotel Management
Dear guest, Thank you for choosing Windsor Plaza Hotel. We are really glad to know that you had a very nice stay. We look forward to have you as our guest again in the near future. Sincerely,
4 out of 5
by A verified traveler

Great Location

Posted Feb 6, 2017 on Hotels
The location is great, two blocks from the beach. There is a supermarket and a pharmacy behind it which is very convenient. The hotel has everything you may need for a short stay. Breakfast is included and it is awesome! It is not one of those "continental" breakfasts, it is a real buffet with all kind of hams, eggs, cereals, breads, etc. Breakfast was my favorite. There is free wi-fi. I didn't use it because I don't connect to "open" wifi but it is available. The hotel will exchange US currency for Reales at the market rate. Their tours are priced accurately.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your experiences. We are extremely pleased that you enjoyed your stay with us. It will be my pleasure to welcome you again. We hope to see you soon! Julierme Barbosa Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

A ok hotel

Posted Jan 15, 2017
The checking is slow and we got stuck for 30 min because we did not have photo ids for my kids. Holding my 3 years old in my arms for that long upset me a little. In Brazil bureaucracy is big, everything goes slow. Also Rio is not safe. Even in Copacabana you have to hide your phone. So no hotel can get more than 4 stars and they all charge like is NYC. So not forget this is Brazil and big overrated The breakfast is great. The room was clean. The roof top pool is a safe place to hangout. We will not return.
Comment from Hotel Management
Jan 17, 2017 by Castro, Hotel Management
Dear Mr. Gabriel, I would like to thank you for dedicating part of your time to share your experience with us. According to your report, everything happened satisfactorily during your stay. The rooftop pool, breakfast and room cleaning. In Rio de Janeiro and all of Brazil, there is a law that prohibits lodging of minors without the presence of their parents. The law requires the submission of documentation of the child and parents. Your check in took longer than usual due to incomplete documentation. I'm glad everything was fine despite this discomfort. Hope you return. It will be an honor and pleasure to welcome you to our hotel again. Beste regards, Flávio Castro General Manager
5 out of 5
by A verified traveler

Posted Nov 3, 2016 on Hotels
Great hotel and staff!
Comment from Hotel Management
Nov 5, 2016 by General Manager, Hotel Management
Dear Guest, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. Your feedback will serve as motivation for our continuous improvement. We hope have you back soon. Best regards, Flávio Castro General Manager