Ratings based on 58 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great location near Nyhavn

Posted Oct 7, 2017
Pros: Location
Cons: Refill of the amenities and room temperature can be adjustable.
Location: Location near near all attractions, restaurants, shopping, and transportation.
Great location near all attractions, restaurants, shopping, and transportation.
Comment from Hotel Management
Oct 8, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback.
2 out of 5
by A verified traveler from Los Angeles

Renovated but lacks cleanliness and staff support!

Posted Oct 5, 2017
Cons: Clean the rooms
Central location and nicely renovated in the common area. The rooms however, are not. Due to room availability, we were upgraded to a newly renovated room for no extra charge. Great! But not really... The room LOOKED nice but EXTREMELY dirty. The coffee cups had coffee stains inside, the towels were folded but seemed like they were thrown down, one of the towel had a brown stain and the bathroom sink had dust on the edges. There were also "balls" of dust underneath the bed like it hasn't been vacuumed in months! There are two tiny step in the bathroom floor that is camouflaged in the tile so be careful while walking to avoid breaking your toe. The taxi service to the airport took over 30 minutes and we ended up sharing a cab with another hotel guest so we can make our flights. Front staff didn't bother to follow up until we asked even though we were sitting right in the front. Didn't complain too much at the hotel since we were only staying a day and a half in the city but I would NOT recommend this hotel to friends.
Comment from Hotel Management
Oct 8, 2017 by Niklas, Hotel Management
Dear guest thank you for staying here and for taking the time to provide feedback. In this case we should definitely have found you a new room straight away since it sounds like you experienced somehting that definitely is not up to our usual standard. Sorry about this. Thank you again for letting us know, I will investigate.
4 out of 5
Recommended
for Everyone
by A verified traveler from ventura, ca

Posted Oct 2, 2017
Great location! Walking distance to many attractive places. Please take this hotel in mind when you are looking for a place to stay.
Comment from Hotel Management
Oct 6, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback
4 out of 5
Recommended
for Couples
by A verified traveler from Scotland

Good hotel near waterfront, Nyhaven & tall ships

Posted Oct 1, 2017
Pros: Staff v helpful. No business centre, but staff printed off my amended conference presentation with a smile!
Cons: A smaller size bike for hire from hotel for wee people like me!
Location: Parks, galleries, museums, boat trip, walking, bike hire, Nykaven in adj street - good range of meals there, close to Metro; bridge to Christianshaven
Had a good stay. Good transport, frequent direct metro to a station (Kongen Nytarv) which was 10 min walk to hotel. Room fine, small bath. Boutique hotel. Very quiet location. Free WiFi Energetic stay - much to see, lots of walking, also cycling. Food & drink v expensive - if no kettle in your room, take a travel kettle, also picnic plates etc for some diy catering. NB some museums are free one day a week. Kunst Museum now charges for admission. Tivoli Gardens closed some seasons. If hiring a bike take enough money for the deposit (c1000 DKr) Most people travel around by bike - excellent cycle lanes thro'out city. Be careful - these are a high speed & are v heavy bikes, some attached to wheelbarrows transporting children, dogs, shopping - look carefully before stepping off pavement; sometimes they are sharing pavement with pedestrians - take care! Jay walking is not tolerated - wait for the green man. A very clean city.
Comment from Hotel Management
Oct 6, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback.
3 out of 5
Recommended
for Couples
by A verified traveler from Warwickshire

Excellent Location - Comfortable Hotel

Posted Sep 30, 2017
Pros: Rustic feel and breakfast. Our room with lounge.
Cons: The rooms in the annex are very good but the first impression in the hallway is not good and horrible smell of cooking.
Location: Excellent Location just around the corner from Habour, Nyhavn and within walking distance of main tourist attractions.
This is a comfortable hotel with its excellent location near the Harbour, Cafe and Shops and very easy to get to main attractions. The room we had was excellent with a lovely bedroom and lounge, very clean and good comfortable bed and linen. However it was in a annex and you had to go outside to get to the room in another building so therefore I did not feel I was staying in a hotel. Breakfast was very good with plenty of selection. We did sit on the terrace upstairs, however we were not allowed to have a drink on the terrace as the bar staff would not allow this as they are a seperate business to the hotel so it did feel a bit strange.
Comment from Hotel Management
Oct 6, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback. Sorry for the strange experience you had regarding seating arrangements with the bar staff. I will have atalk with them :) Thank you for sharing this
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockville, MD

central location in Copenhagen

Posted Sep 29, 2017
Pros: location and internet speed
Cons: Breakfast should be included for the rate they charged.
Location: Nyhavn, three houses where H. C. Andersen lived.
This hotel is close to all major interesting points. The internet speed is fast. However, the bath room is too small.
Comment from Hotel Management
Sep 30, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Conveniently located and cozy spot!

Posted Sep 28, 2017
We had an excellent experience. The hotel for starters was conveniently located right next to all of the major sights and attractions. We also had amazing service and recommendations from Nikolas - he was so patient, knowledgeable, and very helpful. Great stay and would highly recommend.
Comment from Hotel Management
Sep 30, 2017 by Niklas, Hotel Management
Awww... Bless you Nicole. Warms my heart to see this. Thank you for leaving this comment. I am very glad to see you enjoyed your stay. Best regards Niklas :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Close to transportation and other areas of onteres

Posted Sep 17, 2017
The staff were helpful and courteous. Needs more staff to help with luggage. Too many stairs to negotiate.
Comment from Hotel Management
Sep 20, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback-
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2017
Good value if you can get a special. Europe is not cheap so this was well priced, while not "roomy," for being so central.
Comment from Hotel Management
Sep 20, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from great yarmouth

Nice hotel fantastic location

Posted Sep 15, 2017
We stayed for 3 nights in the hotels annex building which is 2 doors down from the main building. Our room was very spacious which we were concerned about as we had 3 people in one room. We had a very large king bed and a sofa bed which was in a separate living room area. The room was decorated very nicely and was clean, the only downsides we found were there was no kettle in the room and we couldn't work out how to turn the radiators on but it wasnt particularly cold so it wasn't too bad. The walls were very thin and we got woken up a couple of times very early by people upstairs and there was no lift which was a bit annoying as we had to carry our cases up 2 flights of stairs. Overall, the hotel was in an excellent location, literally one road behind the famous nyhavn and was in walking distance to all other famous landmarks. I would definitely stay here again as the hotel was lovely and in a quiet, safe area, I would maybe just stay in the main building next time.
Comment from Hotel Management
Sep 20, 2017 by Niklas, Hotel Management
Thank you for staying here and for taking the time to provide feedback. Also thank you for the detailed feedback it helps a lot to see what was good and what could be improved upon. Thank you :)