Ratings based on 4,824 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Wellington, Florida

Customer Service

Posted May 19, 2017
Pros: The wonderful unique dinner restaurant and the buffet breakfast. The coffee and tea availability in the room. The reasonably priced airport shuttle.
Cons: Can't think of a thing unless you could take the squeak out of the revolving door in the lobby.
Location: The big draw was the Fields mall withing walking distance; nice stores and restaurants.
We have never stayed in a hotel that has so exceeded our expectations in customer service. When we arrived, the lobby was filled with people. We were trying to figure out how to check in among all the confusion, when a young lady serving at the consierge desk approached and asked if she could help us. You would have thought we were the only ones there. She not only helped us through the process but booked us a dinner reservation and walked us to the appropriate elevator. The young man that actually did the check in process was as equally friendly and helpful and answered all our questions and gave us directions to nearby shopping and restaurants. The staff never seemed overwhelmed, hurried or distracted by all the customers. When they talked to us they focused on us with a smile. We truly felt welcomed at this hotel as not just another guest but as if we were the only guests they had. The exceptional customer service made our stay memorable. Thank you.
4 out of 5
for Everyone
by A verified traveler

Very good hotel outside of city center.

Posted May 18, 2017
Pros: Has a metro behind the hotel so very convenient to get to city center. Also has an amazing bar on top with great view.
Cons: Check in has to be more efficient. and maybe include breakfast in the rates.
Check in was a little confusing. as training personnel.
5 out of 5
for Everyone
by A verified traveler from Tiny, ON, Canada

Very nice hotel. Very accommodating,

Posted May 15, 2017
Pros: Close to airport, buses and tram.
Location: Very easy walk to tram to take you downtown.
We arrived at the hotel around 10 am following our Baltic cruise. Even though check in wasn't till 3 pm they were able to give us a room right away and allowed to check out a little later than noon the following day. We were veer appreciative of that.
5 out of 5
for Everyone
by A verified traveler from Tampa, FL

Nice, short stay.

Posted Apr 26, 2017
Pros: Friendly staff, comfortable room with a great view.
Location: The hotel was not near town center. Metro was nearby and very accessible. Hotel was isolated between airport and city.
We were in Copenhagen for 21 hours, a layover on our return trip to the U.S. We found the hotel very nice, the staff very helpful and courteous. We would definitely stay here again.
4 out of 5
for Everyone
by A verified traveler from Isle of Wight

Posted Apr 24, 2017
Pros: The architecture, the bar on the top floor and availability of bikes for hire
Cons: I will add some sort of relaxation channel (I once stayed in a place where I could play a video of a fish tank) that turn off automatically.
Location: There is a golf course just downstairs, the hotel hires bikes if you want to do the Danish thing....
Pros: Modern, clean and there were no banging doors making my sleep hell, like in some other hotels. Personalized welcoming message on the television. Automatic blinds that don't accumulate dust. Cons: The mattress was too soft (I felt in a cloud), and although that sounds like a dream... I woke up with a terrible neck pain. For the price paid I usually find a Nespresso machine in the UK to wake up to great coffee. Although we reserved the room for two people there was only enough toiletries for one The bathroom was not private enough and when sharing the room, even with your partner you like to have your own time without worries of being seen from the bed...
5 out of 5
for Everyone
by A verified traveler from arizona usa

Great location

Posted Apr 3, 2017
Pros: Comfort location
Location: Great location easy access to downtown sightseeing and to the airport
The guest services woman was exceptional recommended great restaurant
1 out of 5
by A verified traveler from Miami

the staff and room service are very bad

Posted Mar 6, 2017
Pros: the location
Cons: the room service and cleaning.. the same old sheets..? dirty
Location: the bella sky center for clothing
the front desk staff is rude and not helpful at all, when you ask for something they are very rude and not polite and the service is very dissappointing...
4 out of 5
by A verified traveler

Posted Feb 20, 2017 on Hotels
Great hotel. Very modern and comfortable. Full sized bed was awesome. Only down side was the location. Close to the airport but not much else. It's only a quick ride to the center of Copenhagen on the metro though
4 out of 5
for Everyone
by A verified traveler from london

Service with a smile....

Posted Feb 10, 2017
Pros: Quite spa....
Cons: Breakfast is a little expensive...
Location: Close to the airport and huge conference centre next door... very convenient ....
The most noticeable experience when staying at the the AC Hotel , Bella Sky Copenhagen, is the smiling pleasant well dressed staff, nothing is too much trouble as you are greeted and asked if they can help... huge plus.. and full marks,, so good to deal with 'can do' people.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 5, 2017 on Hotels