Posted Aug 22, 2016
Scomodo al centro città, camera sporca e simile a quella di un ospedale. Moquette molto sporca in zone comuni. Considerato che il costo è superiore a molti hotel in centro a Copenhagen, il rapporto qualità prezzo è assolutamente insoddisfacente. Prenotato tre notti, abbandonato dopo la prima notte pagando comunque le altre due, valutate voi.
Comment from Hotel Management
Aug 24, 2016 by Angela , Hotel Management
Dear Alberto, thank you for your rating. You have written that there is a long way into the city center. We do what we can to inform our guest on the website that there is 4,5 km into the city center. I am sorry that our room didn´t live up to your expectations. You have written that the carpet in the commen room was very dirty. We have to tell you that we dont have any carpets in our commen rooms. So that cant be our hostel that you have noticed the dirty carpet.
You have booked on expedia.com and when you made the reservation then you confirmed our cancellation policy. The policy is that you can cancel your stay 2 days before arrival free of charge. But if you cancel later or shorten your stay then there is no refund. I am really sorry that you didnt like your stay in our hostel. Angela