Ratings based on 654 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from milton keynes

Comfy hotel

Posted Dec 15, 2016
Location: When visiting Copenhagen get yourself a Copenhagen Card, we found this really useful
The hotel is only a short walk from the hustle and bustle of the main city streets, close to Tivoli gardens and many other beautiful sights of the city. Throughout our stay the hotel staff were all so polite, friendly and helpful. The room was warm and clean, with a very comfy bed. The Boston Grill at the hotel served a delicious selection of foods.
Comment from Hotel Management
Dec 26, 2016 by Front desk, Hotel Management
Dear, Lynnette, it is lovely to hear you had a great time in the city and at our hotel. Thank you very much for the lovely comments. We hope to see you again!
2 out of 5
by A verified traveler

Posted Dec 15, 2016
Pros: The staff at Boston grill restaurant was lovely
Cons: Provide a telephone inside the room. Safety comes first, not cost cutting
Check in was slow, there was only one staff at the front desk. Hotel feels old even though it was renovated. Rooms are very small with no telephone, tea/coffee facilities. No mini bar. Just a room!
Comment from Hotel Management
Dec 26, 2016 by Front desk, Hotel Management
thank you for your feedback, we really appreciate it and take it into consideration. We have different room categories at the hotel and depending which category you book, you will find tea/coffee facilities and/or mini bar. We are sorry to hear that the room you booked was not what you expected. Should you stay with us another time, read the descriptions of all the room categories or simply contact us and we will be glad to assist you in finding just the right room for you!
4 out of 5
Recommended
for Everyone
by A verified traveler from England

First Hotel Mayfair - Copenhagen

Posted Dec 12, 2016
Walked in to the hotel and everything was perfect. The staff are lovely and helpful, the facilities, the restaurant, the bar, the food etc are just great. Then I got in to the lift as it took me to the 4th floor. Not that great. Scuff marks all the way down the walls, carpet worn. Not 4 star quality I'm afraid. Room too small, no tea & coffee and two separate single duvets for a double queen size bed. Overall though good.
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Dear Gary, thank you for the evaluation and comments. We appreciate you took the time to write us and we will take it into consideration. We are glad you enjoyed your stay and sorry to hear you weren't satisfied. We hope you will give us one more chance another time.
4 out of 5
Recommended
for Everyone
by A verified traveler from bedford

Close to all the main attractiona

Posted Dec 12, 2016
Good base loved Copenhagen and the hotel is worth staying at for convenience
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Dear, Lynn, thank you for your feedback and comments - we appreciate it. We hope you will visit Copenhagen next time and will stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Nice hotel close to everything

Posted Dec 12, 2016
Comfortable bed! Great location, nice restaurant and friendly staff.
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Dear Karen, thank you for your feedback. we do our best and we appreciate your comments. We hope to welcome you back some time soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel right by central station

Posted Dec 12, 2016
Pros: Centrally located, clean and quiet
Cons: The optional buffet breakfast is expensive (about $20), not included in room price.
Location: A few blocks from the central train station and Tivoli Gardens
Staff is very helpful and friendly. Rooms are small but comfortable. The location is perfect.
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Thank you for your feedback and lovely comments. Just a tip: you can also find rates with breakfast included. We hope to see you again soon
3 out of 5
Recommended
for Everyone
by A verified traveler from basingstoke

Thin walls but great staff (mostly)

Posted Dec 10, 2016
Originally had a refurbished room which was small with a bed against the wall, moved to a room in original building which was much better but both rooms were noisy, can hear next door clearly! Staff were mainly very good, just the one wasn't helpful but the others rectified this. Great location for exploring Copenhagen
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Dear Dawn, thank you for your feedback of your stay - we appreciate the comments. Sorry to hear you were not satisfied 100%, but hopefully another time we will be able to make it up for you. Until next time, regards, front desk
4 out of 5
Recommended
for Other
by A verified traveler from Nort east uk

Best of both worlds

Posted Dec 10, 2016
Pros: Stylish, good breakfast, restaurant was not over priced compared to the rest of Copenhagen.
Location: Very close to train station, so would to catch train to and from airport. All attractions within walking distance
Nice hotel, near to city centre, and all the action of Tivoli Gardens, but down a side street so nice and quiet at night.
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Thank you for your comments and evaluation - we really appreciate it. We hope to see you gain for another great experience!
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very close to station and city

Posted Dec 7, 2016
Very much enjoyed our stay hotel comfortable Copenhagen very interesting. Enjoyable shopping and boat trip.
Comment from Hotel Management
Dec 14, 2016 by Front desk, Hotel Management
Dear Georgina, we are glad to hear you enjoyed your stay in Copenhagen and our hotel. See you gain another time!
3 out of 5
by A verified traveler

Small rooms, accessible location

Posted Nov 30, 2016
The rooms are very small but is a short walk away from the Central Station. The staff is very friendly and helpful.
Comment from Hotel Management
Dec 21, 2016 by Front desk, Hotel Management
Thank you for your evaluation of our hotel - we appreciate very much. We hope you had a good time and will be visiting us again another time.