Reception hall

Reviews of Coco Hotel

4 out of 5
Coco Hotel
Vesterbrogade 41, Copenhagen

Reviews

9.0

Wonderful

Rating 10 - Excellent. 340 out of 579 reviews" "
Rating 8 - Good. 184 out of 579 reviews" "
Rating 6 - Okay. 35 out of 579 reviews" "
Rating 4 - Poor. 16 out of 579 reviews" "
Rating 2 - Terrible. 4 out of 579 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kailey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was full of character full of color making it a happy place to stay. The bathroom had heated floors which was AMAZING! The cafe was always busy with people and was absolutely adorable. Also the hotel has partnerships with local businesses so I got a complimentary upgrade for spa service at AIRE and a discounted pilates classes at Studio 41. HIGHLY RECOMMEND STAYING HERE!
Stayed 2 nights in Mar 2024

10/10 Excellent

Elysse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

marcus

Stayed 4 nights in Feb 2024

10/10 Excellent

Jose D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could rate higher than five stars. This place truly went above and beyond to take care of me and my wife. Very walkable area, extremely safe, front desk was amazing. Cafe is top notch. I sincerely cannot recommend this place enough. Beautiful property, staff top notch, what more can I say?
Stayed 4 nights in Feb 2024
Response from Ionela on Mar 3, 2024
Thank you for your lovely feedback Jose .We highly appreciate it.We are glad to see that you had such a great experience and that you liked our home. We look forward to welcoming you another time at Coco.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was consistently helpful and pleasant, a real asset to the hotel.
Stayed 5 nights in Feb 2024
Response from Ionela - Front Desk on Mar 3, 2024
Dear Patricia ,Thank you for taking the time to review our hotel. We appreciate your kind feedback about our stuff .It will be a pleasure to welcoming you again at Coco .

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved staying at The Coco! It has a lovely lobby that doubles as a café, is conveniently located, and has very friendly staff to help!
Stayed 3 nights in Feb 2024
Response from Ionela -Front Desk on Mar 3, 2024
Thank you for taking the time to review our hotel Ali.We appreciate all your comments regarding hotel's lobby , cafe , location and especially our staff and are glad that you enjoyed your stay. We are looking forward to welcoming you again at Coco.

10/10 Excellent

Ahmed

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Great service and vibe.
Stayed 3 nights in Jan 2024
Response from Lisa on Jan 28, 2024
Dear Ahmed,Thank you for your nice feedback. We're happy to hear you liked Coco Hotel.Best regards, reception

10/10 Excellent

Priyankar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quaint Getaway for our Family
The hotel was close to all the attractions we were going to see and very central. The hotel and the rooms are beautiful and very comfortable.
Stayed 2 nights in Dec 2023
Response from Coco on Dec 24, 2023
Dear Priyankar, thank you very much for reviewing your experience with us at Coco Hotel. We are glad to hear that you had a great and positive stay with us and hope Copenhagen treated you well. Wish you all the best, Team Coco Hotel

10/10 Excellent

Lisa

Stayed 4 nights in Nov 2023
Response from Coco Hotel on Dec 24, 2023
Dear Lisa, thank you very much for your positive review. We hope you had a pleasant stay with us and would love to welcome you back to Coco Hotel. Best regards, Team Coco Hotel

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back again!
It was a lovely stay with very helpful and friendly staff. Love the chic vibe of the hotel. If there was one downside, I'd say the windows may need more double glazing as being a weekend stay, and street facing, it was a little noisier than hoped. But all in all, a lovely stay!
Stayed 3 nights in Nov 2023
Response from Malou on Nov 20, 2023
Dear guest, Thank you so much for your kind review, regarding your stay at Coco. Our guests feedback truly means a lot to us. Therefore, I am very pleased to see that you had a great stay with us. We look forward to welcome you back again. Best regards, Front desk - Malou

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Ionela-Front Desk on Mar 3, 2024
Thank you Erin.We appreciate your great feedback and are glad that you enjoyed your stay .Looking forward to welcoming you again at Coco .

10/10 Excellent

Julianne, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Coco on Dec 24, 2023
Dear Julianne, thank you very much for reviewing your experience with us at Coco Hotel. We hope you had a pleasant stay and that Copenhagen treated you well! Best regards, Team Coco Hotel

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
The people who worked were very nice. Our room was beside the elevator and there was no mention of a VIP upgrade or any benefit to Expedia member. The hotel has a great location and unique relationship with the many restaurants it owns. When paying by plastic, (in my case a debit card -tiny processing fees) I was charged a significant fee by their processor - they mention that they do not charge more- bottom line- its a piss off as I was not charged this "fee" anywhere else DM. Regardless, the place is situated nicely and the people are helpfull.
Stayed 3 nights in Oct 2023
Response from Jacob, Reception on Nov 6, 2023
Dear Matthew,Thank you for taking time to review Coco Hotel. We appreciate your feedback. The hotel does not charge any fee for using a debit card. The fee depends on your bank and if the payment card is a private or business card. Let us know if you should have any further questions regarding this matter.

10/10 Excellent

Leuan

Stayed 3 nights in Oct 2023
Response from Jacob, Reception on Oct 22, 2023
Wauw! Thank you Leuan :-) We appreciate it very much!

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Another very enjoyable stay at a great hotel. Definitely worth it
Stayed 3 nights in Oct 2023
Response from Ionela , Reception on Oct 20, 2023
Woow ...Thank you Robert !We appreciate your great review .Looking forward to welcoming you next time at Coco .

6/10 Okay

Kevin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Big disappointment. I should have listened to the negative reviews . The only thing going for this hotel was its location and close proximity to the train station. Bathroom had mold, staff was not friendly at all especially the male receptionist, elevator didn’t feel safe , carpets were old and dirty. It really didn’t feel like a 5 star hotel . Will not recommend .
Stayed 4 nights in Sep 2023
Response from Jacob, Reception on Oct 13, 2023
Dear Kevin,We are sorry to hear you didn't like Coco Hotel. We appreciate your feedback and will take a further note of this.

4/10 Poor

CHRISTINE

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is a cute boutique hotel in a convenient location but the service was pretty terrible. My husband literally cut his foot on a piece of broken glass in our room. Then the shower flooded the bathroom so we were unable to use it for the night. The shower was fixed the next day and bandaids were offered but beyond that, we were not offered any sort of compensation. A clean room and functioning bathroom should be baseline, esp at a nice boutique hotel??
Stayed 2 nights in Oct 2023
Response from Jacob, Reception on Oct 22, 2023
Dear Christine,We are terrible sorry for the incident with your husband. If you could sent us an email we will address your feedback.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Enjoyed it and staying again soon
Stayed 5 nights in Oct 2023
Response from Jacob, Reception on Oct 22, 2023
Thank you very much Rob! You are being too kind :-)

8/10 Good

Cyrus

Stayed 7 nights in Sep 2023
Response from Jacob, Reception on Oct 22, 2023
Thank you Cyrus :-) We hope to see you another time perhaps?

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
I absolutely loved Coco Hotel. They gave me a room upgrade and it was spacious and had a little outdoor patio. The breakfast at Delphine was delicious, and the cafe inside the hotel was perfect for both working and relaxing. The staff were lovely and I loved the surrounding neighborhood. Definitely recommend this gem of a hotel!
Stayed 1 night in Oct 2023
Response from Jacob, Reception on Oct 22, 2023
Thank you so much Lisa for your kind words! We really appreciate all of it :-)

10/10 Excellent

Vassil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jacob, Reception on Oct 22, 2023
Wauw! Thank you Vassil :-)

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Coco Hotel for 5 nights during a solo trip. Always felt safe and comfortable in my room. I had a 3rd floor room facing the street which had pretty views and was only loud on Saturday night (lots of foot traffic and fireworks at nearby Tivoli) aside from the occasional scream from passersby. Got a little warm at times but the windows open so no problem! Bed was very cozy. Shower was a little challenging as water splashed all over the room but evaporated quickly. Shower curtain was a little orange at the bottom? One thing to note about the keys - you do leave them with the front desk every time you leave and ask for them every time you return. On one hand this is annoying for introverts but you do feel safe because nobody can just walk in and go upstairs without checking in first. Overall a great stay and very walkable to Tivoli, the train station, and nearby shopping.
Stayed 5 nights in Sep 2023
Response from Ionela , Reception on Oct 2, 2023
Thank you for taking the time to review our hotel , Kasey !We appreciate your warm words and are glad to hear that you enjoyed your stay with us . We are looking forward to welcoming you again at Coco !

8/10 Good

Emily

Liked: Cleanliness, staff & service, room comfort
Great short stay for couples
Beautiful hotel, thoughtfully decorated. A couple of little touches in the room could have used additional attention. The prices for the mini bar were missing (only a room service menu was present), and there was no coffee facilities and it was unclear when drinks were coming available via room service as the menu we had listed snacks and drinks and appeared to be from 12pm onwards. Unfortunately, we requested a bath but the bath plug didn’t work to retain water so we were unable to use this on our trip. Staff were kind at check-in and check-out, the coffee from the area at reception was good, and the courtyard was beautiful. We’d definitely come back.
Stayed 2 nights in Sep 2023
Response from Jacob, Reception on Oct 3, 2023
Dear Emily,Thank you for taking time to review Coco Hotel! We are sorry to hear the plug for the bathtub didn't work for you. If we have had this information we would have replaced it asap. However we are happy to hear you wish to come back and visit us again :-)

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Coco Hotel. Our room (a family room) was spacious, comfortable beds, air conditioning so we could adjust the temperature, nice bathroom, and it was equipped with a PlayStation which the kids were pleased with. The staff were pleasant and helpful, we asked various things including how to work a couple of things in the room and whether we could have some tea making facilities (as unfortunately they don't seem to come as standard) and they were very happy to help. The main disadvantage was that breakfast was very expensive, so we made other arrangements. The street that the hotel is on is not very appealing, big and busy, but it's not that bad and it's 5-10 mins from the central station which was useful.
Response from Jacob, Reception on Sep 10, 2023
Dear Catherine,Thank you very much for taking time to review Coco Hotel :-) We highly appreciate it! We would love to see you another time soon.

10/10 Excellent

Francesca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property, friendly staff. Clean, bright and spacious rooms. Excellent coffee and lovely having the wine hour.
Stayed 2 nights in Sep 2023
Response from Jacob, Reception on Sep 9, 2023
Thank you very much for your kind words Francesca! :-)

4/10 Poor

Mary Jane

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a bit taken back by the shabbiness and dangerous building design. Here are just a few hazards: Steps up to bathroom (elderly mother falling onto the floor thinking she could walk into the bathroom), steps to get into the second building, frayed edged rugs in the cafe (almost tripping), steps over and down to enter courtyard and need to step over door frame required to enter room. The service was inconsistent and our room wasn't cleaned the first day even though we asked the front desk and came back in the late afternoon. The receptionist,that we originally met was edgy and had us pull our baggage to the luggage hold, refused to check us in and held us up from check-in until almost 3pm even though we were suffering from jet lag. Of course there were two or three helpful people. Unfortunately, for some reason the switchboard operator tried to refuse to send up a call from my sister. A man intervened and gave us the call. We never knew who we would be dealing with. Management was missing.
Stayed 4 nights in Aug 2023
Response from Jacob, Reception on Oct 3, 2023
Dear Mary Jane,We are sorry to hear that your stay with us at Coco wasn't pleasant for you. We very much enjoyed having you and your mother and we were under the impression that you enjoyed it as well. It is for safety reasons that we do not inform anyone about our guests staying in the hotel. After we confirmed with you there was no problem receiving calls to the room. During the renovation of the hotel which is an older building we were not able to place floor heating in our bathrooms without raising the floor level. We are sorry that the steps felt inconvenient for you. We would have wished for your feedback during your stay with us :-)

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Jacob, Reception on Sep 9, 2023
Thank you very much Christopher! :-)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many food choices around the hotel. Complimentary drinks daily 5-6pm is a plus. Staff are friendly and very helpful. We have a great stay!
Stayed 1 night in Aug 2023
Response from Jacob, Reception on Aug 31, 2023
Thank you very much! We are happy to hear :-)

8/10 Good

Soh Lang

Stayed 1 night in Aug 2023
Response from Jacob, Reception on Aug 29, 2023
Thank you :-)

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetics and design of this hotel are so well thought out. I loved the attention to detail, and courtyard with live music nightly till 10pm. The buzz was wonderful and I loved the affiliations with other great businesses. I also loved the bike rentals - perfect for blitzing around town!
Stayed 3 nights in Jul 2023
Response from Lisa on Aug 3, 2023
Dear Leanne, Thank you for your nice review, we appreciate it.Best regards, reception

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The staff is excellent! Great coffee and wine available from the coffee shop in the lobby. Junior suites are perfect for one person. They miss a desk and a sofa. The housekeeping service wasn’t the best. I would have expected better.
Stayed 6 nights in Jul 2023
Response from Jacob, Reception on Jul 29, 2023
Dear Mathieu,Thank you for reviewing Coco Hotel and for your feedback :-)

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Jacob, Reception on Jul 25, 2023
Wauw! Thank you very much Megan :-)

8/10 Good

??

Liked: Cleanliness, staff & service
The hotel is located where it’s convenient to go anywhere. The room was not very big but cozy and clean. Staffs were friendly. The only thing I was disappointed was shower. Water pressure was very weak. It may depends on which floor you stay at. Anyway overall was great!
Stayed 2 nights in Jul 2023
Response from Jacob, Reception on Jul 24, 2023
Dear Noriko,Thank you very much for taking time to review Coco Hotel :-)

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jacob, Reception on Jul 3, 2023
Wauw! Thank you Anne Marie :-)

8/10 Good

Karen

Stayed 4 nights in May 2023
Response from Malou on Jun 27, 2023
Dear Karen, Thank you for your review regarding your stay at Coco. Our guests feedback truly means a lot to us. Therefore, I am happy to see that you enjoyed your stay and I hope you had a great time by exploring Copenhagen. We hope we can welcome you again, on a later occasion in the future. Best regards, Malou Front desk

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jacob, Reception on Jun 2, 2023
Wauw! Thank you very much Colin :-)

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay at Coco Hotel, definitely recommend. Room was spacious and bed was very comfortable. Had everything I needed, and a free wine each day was great!
Stayed 2 nights in May 2023
Response from Jacob, Reception on May 31, 2023
Thank you Patricia! We really appreciate your kind words :-)

10/10 Excellent

Sommer

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient walk from the train station/metro hub in a trendy and fun neighborhood. Lovely cafe and private courtyard where people gather in the evenings. Charming rooms, stylish decor, comfortable beds. My room faced the back and was so peaceful. It was also next to the elevator but I never once heard it.
Stayed 4 nights in May 2023
Response from Jacob, Reception on May 31, 2023
Thank you very much Sommer! We really appreciate your kind words :-)

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely friendly hotel, although there are some unusual features such as having to take breakfast at a restaurant across the road. The hotel offers a free glass of wine every day at 5pm which is great. Our junior suite was clean and tidy but not luxurious, actually a little sparse. The staff at reception and at the cafe under the hotel were excellent.
Stayed 4 nights in May 2023
Response from Jacob, Reception on May 30, 2023
Thank you very much for taking time to review Coco Steven :-)

8/10 Good

Carrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful! Great restaurant recommendations, ordering cabs, mailing postcards. And the complimentary cocktail hour was very nice! The room was def a little warm at nights & I would have appreciated hair conditioner & body lotion in the room. Overall, a very nice stay & would recommend to friends!
Stayed 3 nights in May 2023
Response from Ionela , Reception on May 29, 2023
Thank you ,Carrie ! We appreciate your kind feedback .

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at Coco Hotel! Our top (5th) floor triple room was great for our family of three, with the extra bed being larger than a twin. Beds were comfortable and bathroom with walk-in shower was large. Staff very nice and accommodating! We enjoyed the complimentary happy hour in the hotel’s cafe. Elevator was always available, too. Highly recommend Coco Hotel!
Stayed 4 nights in May 2023
Response from Lisa on May 21, 2023
Dear Holly,Thank you for your nice feedback. We're happy to hear you enjoyed your stay with us, at Coco Hotel.We hope to welcome you another time.Best regards, Reception

10/10 Excellent

Kristine

Stayed 1 night in May 2023
Response from Jacob, Receptionen on May 11, 2023
Tusind tak Kristine :-)

10/10 Excellent

shanna

Liked: Cleanliness, staff & service, property conditions & facilities
The ambiance of the lobby and courtyard nake this a very special hotel. Its comfortable and welcoming. Room was spotless clean and quiet at night. If your driving though, as we had family pick us up etc parking is a nightmare trying to find a spot. Otherwise all good.
Stayed 2 nights in May 2023
Response from Jacob, Reception on May 6, 2023
Dear Shanna,Thank you very much for your review! We apologies the inconvenience with the parking.

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Friendly staff and nice location. Unfortunately housekeeping did not check the room after the first night. Bathroom had almost no tissue. Had to get it myself from the hall the second day. Room keys are from the 1950s and need to be modernized. It was ok. Not worth $350 a night.
Stayed 2 nights in Apr 2023
Response from Jacob, Reception on Apr 27, 2023
Dear Mark,Thank you for taking time to review Coco Hotel. We are sorry to hear the lack of cleaning in your room. We appreciate your feedback but we love our vintage keys and feel that this is where we connect with our guests :-)

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 6 nights here and absolutely loved it!!! I did have one minor issue three nights I came back to my window being opened but nothing was missing or out of place. I genuinely think it’s simply the wood on the window. It threw me off a bit but not enough for me to ask the front desk for a new room. It was a great experience overall! :)
Stayed 6 nights in Apr 2023
Response from Ionela , Reception on Apr 10, 2023
Thank you for your kind feedback , Maria !We really appreciate it. We are sorry to hear that you had such an experience with the window, probably it was not closed with all the locks. But, we're glad you enjoyed your stay and hope to welcome you again at Coco .

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service
The staff were excellent and the rooms and lobby and courtyard so beautiful.
Stayed 7 nights in Feb 2023
Response from Jacob, Reception on Mar 4, 2023
Thank you so much Sarah! :-)

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who were all too happy to help. Very stylish rooms with large windows and comfortable beds. Great location for the station as well as the meat packing district. We sampled the sandwiches on the lunch menu which were delicious. Cannot fault our stay here
Stayed 2 nights in Feb 2023
Response from Jacob, Reception on Feb 22, 2023
Dear Tom,Thank you so much for your kind words about Coco Hotel! We are pleased to hear that you enjoyed your stay with us :-)

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic hotel, location was perfect for our trip. Staff very friendly. Would definitely stay again
Stayed 2 nights in Feb 2023
Response from Ionela , Reception on Feb 21, 2023
Dear Jonathan,Wow...Thank you for your lovely feedback, Jonathan. We really appreciate it. Looking forward to welcoming you again at Coco Hotel.

6/10 Okay

Jiwon

Traveled with partner
Liked: Cleanliness, staff & service
The staffs were very friendly and helpful. We were there in Jan and the rooms were super cold. The room was smaller than expected and hardly a space to open a big suitcase. The walls are quite thin so you could hear next doors to some extent. The shower drain didn't work properly so the water flooded the bathroom. It was a cute hotel but I couldn't stay there again.
Stayed 3 nights in Jan 2023
Response from Jacob, Reception on Feb 2, 2023
Dear Jiwon,We are sad to read that your experience with us wasn't pleasant. We appreciate your feedback and thank you for taking time to review Coco Hotel.

10/10 Excellent

Carlyle

Stayed 2 nights in Jan 2023
Response from Jacob, Reception on Mar 17, 2023
Thank you very much Carlyle! :-)