Ratings based on 2,101 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from UK

good location

Posted Sep 15, 2016
Pros: location
Cons: refurbish rooms
Location: very central
rooms are ok but not 4 stars hotel standard air con not working well no tea/coffee making facilities in room
4 out of 5
by A verified traveler from Stuttgart, Germany

Convenient location

Posted Sep 6, 2016
Stayed at the Phoenix Copenhagen for a three-day weekend. It's in a very convenient location for walking to some of the sites (Nyhavn, Amelienborg and Rosenborg palaces, The Citadel and Little Mermaid). It's also only a five-minute walk to the Kongen Nytorv metro and bus stop. Bed was extremely comfortable and good water pressure in the shower. Room was on an interior courtyard and was quiet even with windows open.
4 out of 5
by A verified traveler from Toronto, Ontario, Canada

Posted Aug 30, 2016
Nice hotel close to all major attraction. Helpful and nice staff. Air Conditioning is a bit weak and noisy.
4 out of 5
by A verified traveler from London

Great location for a tired hotel

Posted Aug 30, 2016
The Phoenix looks like a grand hotel from the facade and immediate interior but it seems, unless you're staying in a premium room, you're a little forgotten. It's the little details that made that take away from the experience - the room is quite literally a shoe box; the sockets are falling out and there isn't even a soap holder! However, the location is perfect for any traveller - 20mins by foot to nearly everywhere and nice cafes around too. The staff are also wonderful and helpful. While these help counterbalance, it's a shame about the little things!
5 out of 5
by A verified traveler from Paris

Hotel chic classique

Posted Aug 10, 2016
L'hôtel jouit d'un emplacement remarquable à quelques pas d'Amalienborg, Nyhavn, et Stroget. C'est un hôtel très bien entretenu, d'un charme ancien, ma chambre était meublé dans le style "Empire". Chambre single standard, donc petite mais seul un coffre et un miroir agrandissant manquaient. C'est un endroit "feutré" et très agréable.
4 out of 5
by A verified traveler from Los Angeles

Central location

Posted Aug 10, 2016
Pros: Central location. Short walk to central tourist area and sights.
Cons: Showwer tub is slippery
Location: Short walk to Nyhavn and bike rental place.
Wonderful front desk personnel, very helpful. The location was excellent. They upgraded our room to a suite which was very nice. Even have a complimentary bottle of champagne. When booking the room with Expedia check the total before submitting. The total was higher than what was listed but called Expedia and they gave me some credit ..... which was okay
2 out of 5
by A verified traveler


Posted Aug 9, 2016
Cons: 部屋の中の清掃をきちんとしてほしい、ホコリが溜まり過ぎ。
4 out of 5
by A verified traveler from Nord Vest Sjælland

Et godt hotel midt i København.

Posted Aug 8, 2016
Pros: Beliggenheden , service, dejlige senge man sover som en sten.
Cons: Ja prisen på morgenbordet mener vi er for høj ca. 20-30 kr. pr. kuvert.
Location: Lige i Centrum for alt, cafeer, restauranter, seværdigheder, butikker, stor magasiner, ja det hele er der til en storbyferie eller en god lang weekend
Blev modtaget med en venlig betjening, god informationer fra receptionen omkring P. pladser og morgenmad og andet der har betydning for opholdet.. Toilet på værelse 1111 trænger til udskiftning , meget svag skyl. Toilet Kummen er begyndt at sætte farven/rust på oversiden ved vandets udløb ved skyldning.
5 out of 5
by A verified traveler

Posted Aug 4, 2016
立地がよかった。 綺麗だったし、フロントの対応もよかった とてもよかった よかった よかった よかった
5 out of 5
by A verified traveler from jylland

Dejligt hotel i hjertet af København.

Posted Aug 1, 2016
Pros: Dejligt der stadig findes hoteller med gammeldags charme og hygge.
Cons: Morgenmaden kunne godt være lidt bedre, scrambled egg var lidt 'vandet' ellers ok. Brødet var fint.
Location: Bredgade er en dejlig gade at gå tur i. Området er meget charmerende, kaldes også 'det gamle København' så absolut et godt valg af hotel.
Dejligt med et venligt og imødekommen personale, skøn beliggenhed med gåafstand til mange af Københavns seværdigheder, så som Nyhavn, Kongens Nytorv og Amalienborg.