COBRAR CAMA SUPLETORIA APARTE!!
Posted Aug 31, 2016
NOS GUSTO EL HOTEL ,PERO RESERVAMOS HABITACION PARA DOS ADULTOS Y UN NIÑO DE 8 AÑOS ,Y CUANDO LLEGAMOS NOS DIJERO QUE SI QUERIAMOS CAMA SUPLETORIA PARA EL NIÑO TENIAMOS QUE PAGARLA A PARTE.,A LO QUE ME NEGE,YA ME PARECIA DEMASIADO CARO PARA ENCIMA PAGAR MAS.
POR LO QUE DORMIMOS DOS NOCHES FATAL EN LA CAMA DE MATRIMONIO LOS TRES,AL SER DOS COLCHONES UNIDOS Y SE SEPARABAN EN EL MEDIO CUANDO SE ACOSTABA MI HIJO,PROBAMOS DE TODAS LAS MANERAS Y ERA IMPOSBLE DORMIR LOS TRES COMADAMENTE.UNA DECEPCION
Comment from Hotel Management
Sep 4, 2016 by ChristinaJ, Hotel Management
Thank you for your feedback about your stay. We apologize that your expectations were not met during your stay regarding the extra bed for your child. We do have a policy of having a maximum occupancy per room being 2 persons, which is also stated on our website and Expedias. Though 1 additional child up to 11 ( below 12) can stay in parents’ room in existing bedding. We do encourage our guests with children to book a Family room, as the rooms are suited for more people.
We do appreciate you taking the time to share your experience. Your comments are valued and will be used to consider improvements in the future.
We hope for another opportunity to exceed your expectations.
Christina, Radisson Blu Scandinavia Hotel, Copenhagen