Ratings based on 4,146 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Nice hotel close to Copenhagen City Hall

Posted Jun 23, 2017
Pros: Centrally located, reasonable price and excellent services
Cons: Nothing, except breakfast buffet a bit pricey.
Location: One of two 4-star hotels next to Copenhagen City Hall. Easy walking to Tivoli Garden, Hard Rock Cafe, Stroget, Train Station, Christiansborg, etc.
Did a lot of reviews before booking. Had a wonderful stay pre-cruise in late May. Everything up to standard. Friendly and helpful front desk staff. Good room service. Prompt and detailed response to questions.
5 out of 5
Recommended
for Everyone
by A verified traveler from HKG

Nice close to activities

Posted Jun 5, 2017
Staff is nice and helpful, we arrive around 11:00 they already let us go up to our room early.
Comment from Hotel Management
Jun 7, 2017 by Helle Røber, Hotel Management
Dear Maggie Thank you for your feedback. I am glad that you enjoyed your stay with us, and hope to be able to welcome you back someday. Best Regards Helle Salling Røber Reservation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great location. Nice hotel.

Posted Jun 5, 2017
Pros: Great location. Staff very friendly, efficient and helpful. Room a bit on the small side but very adequate.
Cons: Room was cold and the heat control on the wall seemed to be for decoration only. Shower was not hot enough - water in the basin was much hotter.
Location: Great location. Walking distance to many of the sights, Central station nearby.
Overall, a very positive experience. Great location and very competitively priced.
Comment from Hotel Management
Jun 7, 2017 by Helle Røber, Hotel Management
Dear Guest Thank you for your feedback. I am glad that you enjoyed your stay with us, and hope to welcome you back someday. Best Regards Helle Salling Røber
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Great Location

Posted Jun 5, 2017
Pros: All
Easy check in and out. Perfect location, nice clean room and nice bar and restaurant. Would highly recommend. We were there 4 nights before our cruises on NCL.
Comment from Hotel Management
Jun 7, 2017 by Helle, Hotel Management
Dear Guest I am glad that you enjoyed your stay with us, and hope to be able to welcome you back some day. Best Regards Helle Salling Røber Reservation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from California

good central location

Posted Jun 4, 2017
Pros: Location and staff helpIt is
Cons: It could use more updating
Location: Great location next to central station and main town features.
The hotel is reasonably priced and the staff is fully responsive and supportive. We had not problems through out our two nite stay
Comment from Hotel Management
Jun 7, 2017 by Helle Røber, Hotel Management
Dear Guest Thank you for your feedback. I am glad that you enjoyed your stay with us and hope to be able to welcome you back some day. Best Regards Helle Salling Røber Bookingchef
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, UK

Perfect location

Posted Jun 1, 2017
Really nice 4* hotel right in the middle of Copenhagen. Very easy to reach by train from the airport, 36K each way, takes about 15 minutes. Hotel staff were very friendly, room very clean and well appointed. Good selection in mini bar and nice toiletries. Breakfast was expensive at 170K each but that's typical for Copenhagen, and a fairly good mix of food and loads of drink choices. Check in is 3pm but we got there at 11.30am and our room was ready which was great. Nice late check out of 12, and they kept our bags in their locked luggage room while we spent our last day in Tivoli. Would definitely recommend.
Comment from Hotel Management
Jun 2, 2017 by Helle Røber, Hotel Management
Dear Guest Thank you for your review. I am glad that you enjoyed your stay with us and that you would recommend us. Best Regards Helle Salling Røber Reservation Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Great hotel close to Tivoli

Posted May 26, 2017
Pros: Clean, simple, stylish and close to everything
Cons: fitness facility in the building
Location: Tivoli is close by, you can easily walk anywhere or take the train from the main translation a 2 min walk from the hotel
I had a one bedroom, it was clean and comfortable. The hotel staff was excellent and gave me a voucher for the fitness center a 2 min walk from the hotel. The lobby area is nice as well. Breakfast was not included, but did not matter to me as I preferred an expresso and breakfast from the coffee shop Baresso. It is in the hotel building with access from the street.
Comment from Hotel Management
Jun 2, 2017 by Jens Wittendorff, Hotel Management
Dear Guest Thank you for your feedback. I am glad that you enjoyed your stay with us, and hope to be able to welcome you back someday. I will be sure to pass along your compliments to the entire staff. Best Regards Jens Wittendorff General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ENGLAND

Nice hotel near to a lot of facilities.

Posted May 24, 2017
Pros: very pleasent
Cons: lighting
Location: very good
Many thanks for providing us with a bottle of champagne for my wifes birthday.
Comment from Hotel Management
Jun 2, 2017 by Helle Røber, Hotel Management
Dear Guest Thank you for your feedback. I am glad that you enjoyed the champagne and hope to see you back someday. Best Regards Helle Salling Røber Reservation Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Location, very convenient

Posted May 23, 2017
Location very centralised to attractions on both sides of city, and Central Station. Clean and very friendly hotel staff.
Comment from Hotel Management
May 24, 2017 by Helle Røber, Hotel Management
Dear Guest Thank you for your review. I am glad that you enjoyed your stay with us. Best Regards Helle Salling Røber Resrevation Manager
3 out of 5
by A verified traveler from USA

Major Construction Across the Street

Posted May 19, 2017
Good Location if using public transit. Hotel a little worn, staff friendly& accommodating to simple request for extra pillows, towels, soap etc. There is Major construction project next door. Prepare to wake between 4:15 am to 5 am to material deliveries, debris dumpster removal, generators & LOUD bangs. I usually ignore those warnings too; but don't ignore this one. Nice hotel, but skip it this summer.
Comment from Hotel Management
May 22, 2017 by Jens Wittendorff, Hotel Management
Dear Alec Thank you for your feedback. I am glad that you enjoyed your stay, however you should not have been disturbed by the constuction Work next door. I will follow up upon these comments, so an incident like this does not occur again. Best Regards Jens Wittendorff General Manager