Coffee service

Reviews of Red Roof Inn Copiague

2 out of 5
Red Roof Inn Copiague
10 34th St, Copiague, NY

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 12 reviews" "
Rating 8 - Good. 3 out of 12 reviews" "
Rating 6 - Okay. 1 out of 12 reviews" "
Rating 4 - Poor. 1 out of 12 reviews" "
Rating 2 - Terrible. 2 out of 12 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveler
Liked: Cleanliness
Disliked: Amenities
I can hear my neighbors talk and their tv as well. Both very loud. I could smell p.o.t. coming from the adjacent rooms. Not recommended in any way. Unless you don't mind loud noises.They didn't have a different room when I requested a change.
Stayed 1 night in Mar 2024
Response from Tianna RediResponse Specialist on Mar 20, 2024
Dear Michael, We are sorry to hear your recent experience at the Red Roof Inn Copiague did not meet your expectations. We are utterly disappointed to read that you encountered these distasteful situation throughout your stay. I will certainly bring this to the management’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

8/10 Good

Richard

Liked: Cleanliness
Served it's purpose of a decent overnight stay
Stayed 1 night in Mar 2024
Response from Dannielle Rediresponse Specialist on Mar 19, 2024
Dear Richard,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COPIAGUE. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Luis

Stayed 1 night in Feb 2024

10/10 Excellent

Matthias Mbawune

Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Jan 31, 2024
Hello Matthias, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Copiague and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Salvador

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Jan 2, 2024
Dear Salvador, The staff at the Red Roof Inn Copiague and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Delores

Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on Jan 2, 2024
Dear Delores, The staff at the Red Roof Inn Copiague and I appreciate your 1/5 score following your stay. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Robert

Liked: Amenities
Great price, friendly staff, clean room, comfortable bed all led to a great night’s sleep.
Stayed 1 night in Dec 2023

6/10 Okay

Jean

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 22, 2023
Thank you, Jean, for being our guest at the Red Roof Inn Copiague. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 13, 2023
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COPIAGUE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COPIAGUE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Valandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 21, 2023
Hello Valandy, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN COPIAGUE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

4/10 Poor

Kenny

Demasiado escándalo y ruido es imposible dormir ahí
Stayed 1 night in Mar 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on Nov 29, 2023
Dear Carlos,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COPIAGUE. It's good to hear your visit was ok resulting in a 4/5 score.Thank you again for your review and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Sharma Red Roof Management RediResponse Specialist