Ratings based on 274 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
90% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from London

Good location for transport

Posted Aug 28, 2015
The hotel is ideally located for road and sky train access. The staff are very helpful and friendly. The main problem with the hotel is the noise. Seeing as I live in a large city I didn't think the noise would be a problem for me but it was. There is noise from the road, from the goods trains, from the floor above (people walking around and bathroom water flowing), from the air conditioning. I was able to mitigate the problem by using ear plugs - not ideal but they worked. The mattress in the room was also very worn and the springs were not supportive.
3 out of 5
Recommended
for Everyone
by A verified traveler from Victoria, Canada

Convenient Location

Posted Aug 24, 2015
Pros: The staff and breakfast was very good
Cons: Needs updating.
Location: The casino was close by for entertainment and also convenient for shopping
The staff were most accommodating. It was easy to find the hotel as you can see it along the main road. The hotel was sold out so parking was an issue. I did manage to find a spot but the stalls were tight. Breakfast was good. The eating area was very clean and plenty of choices. My room was a nice size but the bed in my room was very old. I could feel the springs and did not have a comfortable sleep. Overall the hotel was adequate for a short stay...
5 out of 5
Recommended
for Everyone
by A verified traveler from bc

Great place to stay

Posted Aug 19, 2015
Pros: It was clean and had a nice variety for breakfast.
Location: Close to shopping.
Excellent breakfast, impressed with everything. The only down side is driving into the hotel off the street and the parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Ikea.

Posted Aug 14, 2015
Decent room, comfortable beds, clean bathroom. And the Continental breakfast was nice. It was also nice to have a microwave and bar fridge in the room.
Comment from Hotel Management
Aug 19, 2015 by Deb, Hotel Management
Thank you for taking the time to let us know how met your expectations. Please think of us once again when and of travelling to the Coquitlam area.
1 out of 5
by A verified traveler

trying to find a relative cheap hotel

Posted Aug 10, 2015
They ran out of hot water for two days, instead of being very sorry, their manager just told me this is the reality, we dont care if you stay or not cause you cant find anywhere as cheap as us.
Comment from Hotel Management
Aug 19, 2015 by Deb, Hotel Management
We are sorry that you had to endure the hot water issue and we appreciated all our guests that were kind enough to wait as we tried to get a plumber on short notice. Please think of us again when and if travelling to the Coquitlam area.
1 out of 5
by A verified traveler

Disappointed

Posted Aug 6, 2015
run down entrance, dirty, outdated very dirty carpeting throughout and mostly in the room. Blocked exit to the rear of hotel. Will never rebook.
Comment from Hotel Management
Aug 20, 2015 by Debra, Hotel Management
I am sorry that you did not care for the hotel, and we are proud to say that we are compliant with Best Western standards and if you found a room or rug that was dirty we hoped that you mentioned it to our front desk. We would have been most happy to switch you to another guest suite under those circumstances. Please consider using us once again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Fit the bill

Posted Aug 1, 2015
Pros: close to ameneties
Cons: access to parking lot
Even thought the Hotel is right next to the busy Brunette Hwy, with the windows closed we could'nt even hear it at all
Comment from Hotel Management
Aug 19, 2015 by Debra, Hotel Management
Thank you and I am pleased that you didn't have a problem with any road traffic noise. The new windows that we just installed are amazing.
3 out of 5
Recommended
for Everyone
by A verified traveler from Powell River

Generally OK with BUTS!

Posted Jul 22, 2015
Cons: Dump/replace the mattress in 320 and put correct room descriptions.
I'll start with the staff, the staff are more than helpful and bend over backwards to help in any way they can excellent job there. The room - at first glance all looks ok BUT the advertised king sized bed becomes a queen sized bed in the real world, the sheets didn't remotely fit the queen mattress with in seconds the sheet corners were off, the mattress it's self should have been put in the dump/landfill long ago and caused 2 nights of poor to very little sleep topped off with severe body discomfort and pain. In the room - the microwave key pad was very disgustingly sticky/gooey and the glass plate was the wrong one, the desk handle was also sticky/gooey so I cleaned that with Kleenex soap and water. The bathroom - all good in there clean and one of the better low flow showers we've used. We've stayed there before and haven't had problems, we'll probably try it once more before writing it off completely, hopefully this is a one time bad experience but only time will tell.
Comment from Hotel Management
Aug 19, 2015 by deb, Hotel Management
Thank you for your review on our hotel, and we will pass on the accolades tour staff as they love to hear when a guest compliments. I am sorry about the mattresses and the uncomfortable bed. I will speak to my owner about these issues and we will take action in getting them replaced as soon as we can. Please come again when and if you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from O

nice hotel, but is hard to find the entrance

Posted Jul 22, 2015
yummy breakfast ^_^.. friendly staff.. nice place to stay very quite
Comment from Hotel Management
Aug 19, 2015 by deb, Hotel Management
Thank you for leaving us such a positive review and we welcome you back in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, cl3an rooms.

Posted Jul 7, 2015
Will definately stay again continental breakfast was good and staff was great.
Comment from Hotel Management
Aug 20, 2015 by deb, Hotel Management
Thank you for leaving such a positive review. We appreciate your business and we hope to have the opportunity to serve you once again!