Ratings based on 778 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Upgraded to the penthouse!

Posted Jul 17, 2017
Cons: The mattress!
Location: Conveniently right bt the skytrain, ate at White Spot across the street. Lots of Korean places in the area; too bad we didn't have time for karaoke!
The hotel staff were incredibly friendly, and we were upgraded to the penthouse - the nicest room in the hotel! It had an amazing bathtub and 2 spacious balconies. Everything was clean and tidy, and we had a lovely 1 night stay. The only complaint I have is that the bed was extremely firm.
Comment from Hotel Management
Jul 20, 2017 by Eduardo H., Hotel Management
Dear Ellie, We are happy to hear that you enjoyed our location and friendly staff! We hope to see you again soon! Regards, Eduardo H.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Great location, spacious room, quiet, lovely free 15 minute massages. Time by the pool, great little pub next door, live music in bar, helpful and friendly staff. Would definitely stay here again, great access to sky train and mall!
Comment from Hotel Management
Jul 14, 2017 by Eduardo H., Hotel Management
Hello! Thank you for sharing your experience with us. We are glad to hear that you liked your room, and that you had time to enjoy our amazing 15 minutes complimentary massage, as well as our pool and bar. We hope to see you again in the near future! Regards, Eduardo H.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

High quality hotel

Posted Jul 3, 2017
Stood there for a night. Nice view in the corner suite. Comfortable beds. The room is clean. Restaurant has live music on Fridays-Saturdays. The price is high, parking is extra cost, but we got a nice discount on Expedia and free parking as a bonus. So overall experience was pleasing. Recommended.
Comment from Hotel Management
Jul 14, 2017 by Eduardo H., Hotel Management
Hello Alex! Thanks for giving us feedback, and we are happy to see that you enjoyed your stay with us! We hope to see you again soon! Regards, Eduardo H.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel close to train

Posted Jun 26, 2017
Hotel staff was very friendly and helpful. They were the stars!
Comment from Hotel Management
Jul 1, 2017 by Eduardo H., Hotel Management
Dear Muke, Thank you for your review. We strive to provide the best and friendliest service possible, we are happy to hear that you enjoyed your stay with us! We hope to see you again in the near future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 6, 2017
I had an issue with the AC unit, they fixed it within two hours. The room was super nice.
Comment from Hotel Management
Jul 1, 2017 by Eduardo H., Hotel Management
Dear guest, Thank you for your review! We are happy to hear that you enjoyed your stay, and that we were able to fix the AC issue you experienced. We hope to see you again soon! Regards,
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for the price, could use some updates

Posted May 30, 2017
The hotel could desperately use an exterior coat of paint. The inside is relatively nice but could also use some touch ups. We stayed in the penthouse king, which was a great room. Jacuzzi (jets didn't work) right in the center, nice shower and bathroom. Bed was a little hard and didn't have a traditional fitted bottom sheet, just another top sheet tucked around the edges which would come off after a bit of tossing and turning. Room had two outdoor balconies facing different directions. The larger of the two had a nice outdoor couch on it. I would stay here again but I do feel that some updates to the facilities would benefit all parties involved.
Comment from Hotel Management
Jul 14, 2017 by Eduardo H., Hotel Management
Hello, Thank you for your feedback. We will take your comments into consideration when discussing ways to improve the guest experience. We hope to see you again in the near future. Regards, Eduardo H.
5 out of 5
Recommended
for Everyone
by A verified traveler from FLK, BC

Best location for the price

Posted May 25, 2017
Was planning to stay in Downtown but ended up in this hotel for its value and the location. This stay was my 3rd time visiting and I recommend the corner king suite.
Comment from Hotel Management
Jul 14, 2017 by Eduardo H., Hotel Management
Dear T, Thank you for your review. We are certainly a good and economical alternative to staying downtown, specially due to the skytrain proximity with our hotel. We are glad to hear that you are a returning guest, and we hope to see you again soon! Regards, Eduardo H.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from White Rock

Convenient hotel for use of RCH

Posted May 16, 2017
Pros: We liked the location, the convenience, the cleanliness and the lack of hassle.
Cons: The time it takes for the hot water to come up could be improved. The layout of the restaurant for breakfast buffet is not mobility friendly.
Location: The location between the Lougheed Highway, the sky train and North Road is ugly urban sprawl and not pedestrian friendly.
This is a conveniently located hotel if you need to use Royal Columbian Hospital. Unfortunately, the setting is utilitarian and inundated with traffic. The staff were great and helpful. The room was clean, comfortable and quiet. The decor both in the room and bathroom was average, nicely maintained, current and well laid out. The best thing about the room was the incredible shower, but the worst was the length of time it took for the hot water to kick in for both the sink and the tub.
Comment from Hotel Management
Jul 14, 2017 by Eduardo H., Hotel Management
Dear Jennifer, Thank you for your feedback. We will take your comments in consideration in our ongoing effort to improve the guest experience. We are glad you were able to enjoy the features our hotel offers. We hope to see you again in the future. Regards, Eduardo H.
3 out of 5
by A verified traveler

Staff inexperienced

Posted May 15, 2017
The staff dont understand what guests want. Not understanding what I was asking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to sky train station.

Posted May 10, 2017
Pretty standard hotel room with not much to say. Price is a bit on the high side. There aren't any really glaring negative. But nothing stands out either. Overall it was a decent stay. Will probably just try out other similar priced hotels to check them out as well.