Ratings based on 422 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
79% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from courtenay

A very nice hotel, close to family.

Posted Sep 2, 2015
Pros: Staff very friendly
A pleasant experience, friends and family easily found our location which made for a pleasant visit
5 out of 5
Recommended
for Everyone
by A verified traveler from Parksville BC

No power was great!

Posted Aug 31, 2015
Even though a storm blew out the power the hotel still checked us in. We were very tired and thankful for a place to sleep. Told ghost stories and made the best of no power. An experience to remember as fun for sure. The hotel still had continental breakfast in the morning despite having no power!
Comment from EPC
Sep 1, 2015 by Tammy, EPC
Dear Guest, Thank you for your feedback. We are glad to hear that you had a unique experience and some memories at our hotel. Due to a major storm most of the power in the city was out. We thank you for your positive attitude regarding this. Hope to see you again in the near future. Kind regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Qualicum Beach

Nice room close to amenities

Posted Aug 31, 2015
Pros: Location was fantastic.
Cons: some updates to the outside, to make it more appealing... but otherwise was good
Location: It is close to Lougheed Mall and other shopping/food amenities... perfect for us which is what we needed.
This hotel is priced well, in its location.... We were close to Lougheed mall and other amenities which we were very happy with... rooms were clean, and had what we needed. Would consider staying here again.
Comment from EPC
Sep 1, 2015 by Tammy, EPC
Dear Guest, Thank you for your feedback regarding your stay with us. We are happy to hear that you were happy with the location. We are located very close to the Lougheed Mall and have many restaurants and shops in the nearby area so guests can always find something to do and not travel far. We hope to see you again in the near future. Kind Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Alma Wis.

Nice Hotel

Posted Aug 25, 2015
Pros: The hotel was close to where my daughter is living.
The hotel was clean and quiet, the front desk clerk was very helpful.
Comment from EPC
Sep 1, 2015 by Tammy, EPC
Dear Guest, Thank you for your feedback regarding your stay with us. We are happy to hear that you found hotel to be clean and quiet and staff to be friendly. We hope that you will come visit us again in the near future. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Kamloops

Awesome service, OK location

Posted Aug 25, 2015
Pros: Customer service, beds, clean room
Cons: Entrance and hallways appear somewhat dated.
Location: Skytrain station, restaurants
First of all, I would just like to mention my phenomenal customer service experience I had here. The staff were all super-friendly and did everything they could to ensure that my brother and I had a comfortable stay. When we first arrived, we had an issue regarding fitting a cot into our room, and the staff found us another room that suited us without hesitation. The rooms were nice and comfortable for our weekend stay. The only non-positive thing I can say about our stay is that I wasn't a huge fan of the location. The skytrain station is a mere 10 minutes away (which is convenient), but the neighbourhood wasn't the best. All in all, I would definitely stay here again. The level of service and friendliness more than makes up for the location.
Comment from EPC
Sep 1, 2015 by Tammy, EPC
Dear Guest, Thank you for your valuable feedback regarding your stay with us. We are happy to hear that you were pleased with our customer service. I will pass along your positive comments to our staff. We are located near Lougheed mall and very close to Lougheed Skytrain station. Many guests do not need a car if they are planning to use public transit on their stay with us. We hope that you will come visit us again in the near future. Kind regards
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Very close to the train station (2 blocks walk)

Posted Aug 25, 2015
Very friendly staff!!! Hotel is a little outdated, a/c and bathroom but they're clean and still comfortable. Walking distance from small plazas. I'd stay here again
Comment from EPC
Aug 25, 2015 by Tammy, EPC
Dear Guest, Thank you for your valuable feedback regarding your stay with us. We are happy to hear that you had a good stay. We would love to have you come stay with us again. Kind Regards
3 out of 5
by A verified traveler

Posted Aug 22, 2015
The hotel is just a OK! The hotel itself is a little old and it can be more cleaner.
Comment from EPC
Aug 25, 2015 by Tammy, EPC
Dear guest, Thank you for your feedback. Hope to see you again soon. Regards
2 out of 5
by A verified traveler

old hotel getting so renos done

Posted Aug 19, 2015
the bed was really uncomfortable, the bottom fitted sheet was too small and kept pulling off leaving you sleeping on the mattress pad, didn't feel very clean afterwards. The room did have a fridge which was unexpected.
Comment from Hotel Management
Aug 25, 2015 by Tammy, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay with us. We are in fact doing renos so we do apologize for the inconvenience. We are sorry to hear that you did not find bed comfortable. Our beds are new so that is interesting to hear. We will look into this. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2015
Personnel aimable mais pas bilingue, pas très loin du centre-ville en voiture et très proche d une station du sky train. Propre et assez calme pour sa situation pres d une grande artère.
Comment from EPC
Sep 1, 2015 by Tammy, EPC
Dear Guest, Merci for your feedback! Please come visit us again in the near future. Kind Regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2015
Definitely get your money's worth! Very affordable and the restaurant for breakfast has amazing options. Eggs Benedict is a must!
Comment from Hotel Management
Aug 25, 2015 by Tammy, Hotel Management
Dear Guest, Thank you for your valuable feedback regarding your stay with us. We are happy to hear that you found the hotel to be affordable. Glad to hear that you liked the restaurant. Hope to see you soon