Ratings based on 793 Verified Reviews

3.1 out of 5
57% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet room, pet friendly

Posted Dec 12, 2017
close to all amenities & the highway, but clean & quiet. Swimming pool looked nice but we didn't have time to enjoy it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy to get to

Posted Dec 6, 2017
Hotel is a little older but was comfortable. Equipment in the fitness room is older but functional.
Comment from Hotel Management
Dec 12, 2017 by Tammy , Hotel Management
Dear Guest, Thank you for your feedback. We are happy to hear that you found hotel to be comfortable. We hope you enjoyed your stay and we look forward to seeing you again. Kind Regards
3 out of 5
Recommended
for Everyone
by A verified traveler from victoria

Grout

Posted Dec 3, 2017
You can tell the tiles in the bathroom haven’t had a deep clean in years. But the rest of the room was very nice and clean.
Comment from Hotel Management
Dec 5, 2017 by Tammy , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay with us. We are happy to hear that you found room to be nice and clean. We are sorry about the bathroom tiles. We will make sure to pass on your comments to our housekeeping department to resolve this asap. Kind Regards
3 out of 5
by A verified traveler

Posted Nov 28, 2017
bed was clean so that's good. staff friendly. confusing how shower and phone systems work. close to road so a bit noisy. perhaps quieter in the back, not sure
Comment from Hotel Management
Nov 29, 2017 by Tammy , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay with us. We are happy to hear that you found bed clean and staff friendly. We are sorry about the confusion with the shower and phone systems. We thank you for your business and hope to see you again in the near future. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Perfectly placed for a quite and comfortable stay.

Posted Nov 1, 2017
Great staff at reception and friendly and very pleasant cleaning staff
Comment from Hotel Management
Nov 8, 2017 by Tammy, Hotel Management
Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveler

Posted Oct 29, 2017
I waited 45 minutes for breakfast in the restaurant. There were three other tables with a total of eight customers. Omelette was underdone. Stains on bathroom counter and rust in the sink. Sheets were greying from age.
Comment from Hotel Management
Oct 31, 2017 by Tammy , Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler from Kootenays

Extremely Dirty

Posted Oct 25, 2017
Pros: Central Location, reasonably quiet given that it’s right on the Lougheed Highway.
Cons: ...as mentioned-not sure about the rest of the hotel, but this particular room needs a complete renovation.
I really hate to give this place a bad review, as the staff were so pleasant...but it truly was fillthy - I’m not sure if it was the particular room we were in, or whether the rest of the place is like that too (?) I’m quite certain that the Ramada people would not want their brand associated with this particular room in this particular hotel. It was the kind of room where you didn’t feel comfortable walking around barefoot, even in the bathroom...even in the bathtub. The Good : Check-in staff were exceptionally polite and friendly, the beds were clean and comfortable The Bad : Really dirty...carpets were filthy and stained, there was some kind of sticky residue all over the kitchenette floor, the dishes that were provided were caked with food residue, and the stove and range hood were covered in grease...dead spiders in the corners of the bedrooms, mould around bathtub caulking and visible mould behind the toilet tank...a large variety of other peoples hair stuck to various surfaces of the bathroom (never pleasant)...the bathtub didn’t drain. I could go on, but those were the major complaints. Thankfully, the beds were the cleanest things in the place, so it was tolerable in that regard...we didn’t visit the on-site restaurant, as we were sufficiently grossed-out by the room...we had no desire to even go in there, fearing more of the same. I’ve stayed in several different Ramada hotels, and they were always great...this one is not.
Comment from Hotel Management
Oct 31, 2017 by Tammy, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from Fort St. John

Unclean

Posted Oct 23, 2017
The guest before us must have cut their hair. Hair clippings were all over the bathroom. All the corners were grimy in the bathroom. The fridge was leaking water onto the carpet so there was a wet patch that we had to step around during our stay.
Comment from Hotel Management
Oct 31, 2017 by Tammy , Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice enough

Posted Oct 18, 2017
Hotel was clean. My a/c didn't work and the front desk person tried to help but when he couldn't fix it he just said someone would have to check it tomorrow without even offering to put me in another room. No one came the next day. Has nice amenities and the rooms are clean. Customer service is lacking.
Comment from Hotel Management
Oct 24, 2017 by Tammy , Hotel Management
Dear Guest, Thank you for your feedback regarding your stay with us. We are happy to hear that you found room to be clean and enjoyed the amenities. We are sorry about the ac not working. We will look into this and make sure it does not happen again. Kind regards
3 out of 5
by A verified traveler from Summerland

low budget

Posted Oct 14, 2017
Location: Ikea nearby
Has gone downhill in the last couple of years. Non smoking room had strong odor of cigarette smoke. Smokers outside of exterior room door loud and close to building. Only staying as hotel prices in Vancouver area too high.
Comment from Hotel Management
Oct 17, 2017 by Tammy, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay with us. We are sorry about the smoke smell coming into your room. The laws is that smokers stay 3meters away from doorways and windows to prevent smoke smell from coming in. We are sorry about that. We hope you will come see us again. Kind Regards