Ratings based on 542 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2017
GREAT in every way, the staff , the cleannes the confort, very pleasent.
Comment from Hotel Management
Sep 7, 2017 by Alexa Almirall, Hotel Management
Hello, Thank you for the fantastic review! We look forward to seeing you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Great Experience. Wonderful Staff. Excellent Location.
Comment from Hotel Management
Sep 6, 2017 by Joshua Norris, Hotel Management
Hi, Thrilled to see you enjoyed everything we have to offer at Hotel Colonnade. We look forward to hosting you again soon!
4 out of 5
by A verified traveler from Orlando fl

Excellent staff but aging hotel

Posted Sep 4, 2017
I was very pleased that the look and feel of the hotel very large rooms were great, except for our air-conditioning didn't work in our room also the hot water didn't work but they change the room with no problem then the doors slam so at seven in the morning your awoken by slamming doors in the hallway they need to fix those things and then it would be an excellent experience.
Comment from Hotel Management
Sep 6, 2017 by Joshua Norris, Hotel Management
Hi Sabrina, Thank you for the review! Happy to see you enjoyed your room. I apologize that the air conditioning and hot water were not performing properly - I will relay this information to our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Posted Sep 3, 2017
Awesome location, great amenities! Newly renovated and gorgeous
Comment from Hotel Management
Sep 6, 2017 by Joshua Norris, Hotel Management
HI Jennie, Happy to see you enjoyed everything Hotel Colonnade has to offer, from our amenities to our great location in the heart of Coral Gables. We look forward to hosting you again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach and everything

Posted Sep 3, 2017
My experience at the hotel was very good. The hotel it's nice and it's worth the payment. The staff were very nice too. I will recommend this hotel to anyone who goes there for vacation.
Comment from Hotel Management
Sep 6, 2017 by Joshua Norris, Hotel Management
Hi, Thank you for the excellent review! I am happy to see you enjoyed both Hotel Colonnade and the excellent staff we have here. We look forward to seeing you again soon!
1 out of 5
by A verified traveler from NC

Safety concerns, cold showers, noisy room

Posted Aug 31, 2017
Pros: The game room.
Cons: AC, hot water, insulation between rooms, CORRECTLY LABELING FLOORS AND EMERGENCY EXITS, training staff on emergency procedures.
I chose this hotel because of the excellent price offered on Expedia. When we checked in, we were pleasantly surprised by the appearance of the lobby...very nice. Over our stay, we were disappointed by the lack of hot water, lack of AC, as well as the apparent lack of insulation between rooms. The adjoining room to ours that was clearly very thin & we could see light under the door. We heard every word of our "neighbor's" late night phone conversations. We heard every hallway door shut. The worst part of our stay was when an alarm went off in our room at 11:30 pm just after we had fallen asleep. Voice on the alarm said to exit the building. We ran out into the hall and had trouble finding the emergency stairs. When we finally did, the 20 or so people in the stairwell with us all because confused by the numbering system of the floors in the hotel. When we had been using the elevator, we were on level 2, but as we descended the stairs, we eventually realized that we were on floor 10. In a true emergency such as a fire, this could have cost many people their lives. s we tried to exit the building, we ended up on the pool balcony that was 9 stories high thinking it would be the ground (rooms on level 2). When the 20 of us finally reached the ground floor, we ended up in an alley in the rain, confused and scared. Not a single hotel staff member was there to assist, nor did they even mention the incident once we got back inside to the lobby. THIS ISSUE NEEDS TO BE ADDRESSED!
Comment from Hotel Management
Sep 2, 2017 by J, Hotel Management
Hi Julie Thank you for taking the time to share your experience with us. It is our goal to ensure that our guest stay is not only peaceful but safe. We truly apologize for the mentioned disturbance. The security of our guest is our top priority and your feedback is highly appreciated. Should your travels return you to us please let us know and we will ensure to the flawlessness of your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Unbeatable location

Posted Aug 28, 2017
Great value; location, attentive staff, expedia rate.
Comment from Hotel Management
Aug 28, 2017 by Alexa Almirall, Hotel Management
Hello, Thank you for the excellent review regarding our Hotel and staff! We are pleased to see you enjoyed your time at Hotel Colonnade. We hope to see you again next time your travels bring you to Coral Gables.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Really nice hotel in Coral Gables

Posted Aug 24, 2017
The room was 2-story which was a.m very nice surprise for me and my 5-member family. We enjoyed the pool and game room every night. Love the location, close to good restaurants and upscale neighborhoods and only 20 minutes away from the action (e.g., South Beach, Brickel, etc.)
Comment from Hotel Management
Aug 30, 2017 by Joshua Norris, Hotel Management
Hi Daniel! Thank you for your great review. We are really glad that you enjoyed our renovated suite. It is our passion to provide our guests with great experiences and hope to see you again next time you're in Coral Gables!
5 out of 5
Recommended
for Everyone
by A verified traveler from fayetteville ga

Always enjoy staying here 2-3 times a year!

Posted Aug 23, 2017
Great location and staff! Close to UM always clean and close to great shopping and food!
Comment from Hotel Management
Aug 24, 2017 by Alexa Almirall, Hotel Management
Hi Cheryl, Thank you for continuing to choose Hotel Colonnade! We take pride in exceeding expectations and providing our guests with incredible service. We look forward to seeing you next time you're in Coral Gables.
5 out of 5
Recommended
for Everyone
by A verified traveler from AUSTIN TX

Central Coral Gables Hotel

Posted Aug 23, 2017
Pros: Spacious Rooms and location
Cons: Toiletries
Location: Miracle mile steps away full of restaurants and shops around it.
Hotel has been recently renovated, staff is friendly as always.
Comment from Hotel Management
Aug 24, 2017 by Alexa Almirall, Hotel Management
Hi Lori, We are delighted to see you were able to take advantage of our great location right in the heart of Coral Gables! Thank you for the excellent review, I will share it with our staff. We look forward to seeing you again soon.