Ratings based on 1,020 Verified Reviews

4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Our favorite hotel in coral gables

Posted Feb 25, 2018
Hyatt Regency has been our home away from home each time we visit our daughter at the U It is a wonderful hotel conveniently located near the U and the miracle mile. Walking distance to fabulous restaurants etc. We are never disappointed and the staff treat us well.
5 out of 5
by A verified traveler

Posted Feb 13, 2018
Short stay but enjoyable largely because of extremely competent and friendly staff
Comment from Hotel Management
Feb 13, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings, Thank you for your 5-star review! We hope to have the pleasure of welcoming you back again! All the best, Hyatt Regency Coral Gables
2 out of 5
by A verified traveler from Oklahoma

Large hotel with little emphasis on customer's nee

Posted Feb 12, 2018
Pros: Room was nice Plenty of air and clean Ice maker new by
Cons: Better education of staff re : what the customer expects
Location: Location ok
2 Examples: Breakfast in Sisters - took 15-20 minutes to get service and food was delivered cold Checking -out: Staff had big smile on face until I asked for another hour before checkout. Then, smile disappeared entirely and "can only give you 30 minutes because we have a large group coming in."
Comment from Hotel Management
Feb 14, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings, Thank you for your review. We appreciate you sharing your experience with us. We're sorry to learn about your recent visit. We will share your comments with our Leadership Team, as we are always finding ways to improve the overall guest experience. Warm Regards, Hyatt Regency Coral Gables
3 out of 5
by A verified traveler from Los Angeles

To expensive for what you get

Posted Feb 5, 2018
I’ll start saying that we did a late check In on a Thursday night expecting a nice room specially because it was low season in Miami and it wasn’t a cheap hotel (we payed $400.00 a night). We also asked to the bellman if the room was quite been that we were exhausted for the all day traveling and he assured us it was. Of course it wasn’t what we expected, instead we had a terrible night because our room had a common wall with the gym. As expected at 6:00am we woke up with the Big Bang’s and noise of weights and act. You can even hear the steps of the person in the treadmill. We asked the front desk to be move to a different room. The front desk said we don’t have any other rooms available. We try to sleep another couple hours. But couldn’t. We called again to the front desk, this time more irritated. The front desk agreed to move us to a different room. This room had an old bath tub not a shower as the pictures as the web page showed. The drain did not work. We shower in standing water. To finish the review I have to add the housekeeping did not turndown our room even after I scheduled for 5:00 pm and we were all day and night out!
Comment from Hotel Management
Feb 7, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings Rose, We appreciate you sharing your feedback with us. We value guest feedback as it allows us to focus on areas that need improvement, and we thank you for sharing yours. We're sorry to learn about your experience with us, as it's not the typical Hyatt Regency impression we try to achieve. We will share your comments with our Leadership Team, to address this immediately. Once more, thank you for sharing your feedback with us. All the best, Hyatt Regency Coral Gables
3 out of 5
by A verified traveler from Tampa, Fl

NoT so good.

Posted Jan 17, 2018
Pros: It was a nice looking hotel
Cons: That is really no my business. The only improvement I would make is, pick a different hotel.
Location: Great location and many thing to do near by.
Heater was not working in the room, it was 65 degrees in the room all night long. The bathroom has the door opening in, you have to go around the door or close it to get to the toilet. Stay for two nights, the room was never made. The parking was like paying for a motel room for your car.
Comment from Hotel Management
Jan 19, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings Henry, Thank you for sharing your experience with us. We value your feedback, as it allows us to focus on areas that need improvement. We are sorry to learn about your recent visit with us. We will share your comments with our Leadership Team. Once more, thank you for your review. Warm Regards, Hyatt Regency Coral Gables
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Lauderdale

Great business and pleasure experience

Posted Jan 10, 2018
Highly recommended, this hotel is perfectly located in the heart of Coral Gables; surrounded by great shopping, bars and restaurants. It’s charming and stylish, with comfortable and spas IOU’s rooms. The staff is the best, always atendive and welcoming. Great choose!
Comment from Hotel Management
Jan 10, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings Tania, Thank you for your 5-star review! We are happy to learn about your recent visit with us. We appreciate you sharing your wonderful comments and we can't wait to have the pleasure of welcoming you back again! All the best, Hyatt Regency Coral Gables
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigann

winter escape

Posted Jan 7, 2018
Very nice accommodations. Within walking distance to restaurants, shopping.
Comment from Hotel Management
Jan 8, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings Michael, Thank you for being our guest and for sharing your recent visit with us. We are happy that you enjoyed your stay with us. We can't wait to have the pleasure of welcoming you back again! All the best, Hyatt Regency Coral Gables
4 out of 5
Recommended
for Everyone
by A verified traveler from Puerto Rico

Centric and quiet at the same time.

Posted Jan 3, 2018
Pros: Easy and comfortable.
Cons: More vacuum cleaning in rugs and curtains.
Location: Lots of places to walk around if you already experienced Miami Beach or Coconut Grove.
Nice place to stay if you don't mind being away from the beach. Great places to eat and shop very near and Coral Gables is so great to walk around.
Comment from Hotel Management
Jan 4, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings, Thank you for your review. We are happy that you felt comfortable during your stay with us. We pride ourselves on ensuring all of our guests leave happy and we are thrilled that this was your experience. Also, we value guest feedback as we can focus on areas that need improvement. We will share your comments with our Housekeeping Department. Thank you once again for sharing your recent visit with us and we can't wait to have the pleasure of welcoming you back again! All the best, Hyatt Regency Coral Gables
4 out of 5
by A verified traveler from New Jersey

comfortable hotel , close to restaurants

Posted Dec 31, 2017
Pros: Location and helpful staff
Cons: Needs some updating
Location: excellent
Pleasant stay could walk to Miracle Mile and restaurants
Comment from Hotel Management
Jan 2, 2018 by Hyatt Regency Coral Gables, Hotel Management
Greetings Laura, Thank you for your review and additional feedback. We are thrilled that you enjoyed your stay and were able to explore the area. We can't wait to have the pleasure of welcoming you back again! All the best, Hyatt Regency Coral Gables
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 25, 2017
Was good, I would like a bar near to pool, because it would have been very comfortable.
Comment from Hotel Management
Dec 27, 2017 by Hyatt Regency Coral Gables, Hotel Management
Greetings, Thank you for sharing your experience with us. We hope to have the pleasure of welcoming you back again! Warm Regards, Hyatt Regency Coral Gables