Posted Aug 31, 2016 on Hotels
When I booked this particular hotel, I specifically requested a foldaway bed. Upon check-in I was informed that not only were no foldaway beds available, but also that it "wouldn't matter" because a foldaway wouldn't fit in the double bed room which was a little frustrating because we now had to pay for an additional room. In the first room, there was gum on one of the headboards and on a ledge behind both of the headboards was a THICK layer of dust. The shower looked filthy, and both outlets by the bathroom area sink did not work even upon resetting the switch. The microwave and fridge were both not very clean either. Overall, I understand "you get what you pay for" but I can easily say that I will never stay at this hotel again unless they do some remodeling and/or a very detailed cleaning regardless of how great of an area it is in.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
We appreciate your having taken the time to post your comments, and we are sorry about the issues you experienced. Providing a clean, comfortable room that meets your expectations is important to us. We do have a limited number of rollaway beds; these do fit in some of our rooms, but not all. I apologize for the miscommunication. I will share this with my team so that we may improve our operation and prevent similar situations from occurring. We hope to have the opportunity to welcome you back on your next visit.