Ratings based on 74 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from kentucky
If want to swim in pool.Posted Oct 12, 2015
Pros: Front desk staff when we checked in, he was very friendly and gave us a lot of local information.
Cons: Get the pool water warm enough to were someone can get into it. Better wi-fi service.
If you are planing on using the pool, forget it, We took our grands kids with us and they put 1 foot in the pool and said no way, the water is freezing. The ad for this hotel stated "heated in door pool", the area outside the water in the pool is heated, but the water in the pool is not. This motel is missing out on a lot of local business by the water not being warm enough to get into it (LIKE BIRTHDAY PARTIES AND RENTING MORE ROOMS IN A PACKAGE DEAL FOR THE PARTIES). Also read reviews on this hotel about the wi-fi service being bad and this is a true statement also. It was good for about 15 minutes when we got there and after nothing. We told front desk staff about these 2 problems when we checked out and was told that we were not the 1st ones to make these 2 complaints. Suggest that the owner of the hotel get into the pool and see if they can stay in it and to use their wi-fi service if they stay there long enough,.
Comment from Hotel Management
Oct 16, 2015 by guest relations, Hotel Management
Thank you for staying with us here in London, Ky. In regards to the pool temp. We maintain it at 80-82 degree's F. We are sorry this temp. is unacceptable for you. We checked our internet and it is working perfectly. I encourage you to let the frontdesk know of internet issues prior to checking out.
for Familiesby M Annette from Alabama
DisappointmentPosted Aug 17, 2015 on Hotels
First, we reserved a room with two queen beds. It was obvious these were the width of full size beds. I asked the front desk and was told the length was queen, so it was really an in between size. Secondly, the dryer was awful. We stayed at this location as it was the midpoint of our trip. We wanted to wash clothes. It took two hours and 45 minutes to dry one load of clothes.
Comment from Hotel Management
Sep 10, 2015 by Richard, Hotel Management
Thank you for staying with us here in London. We are sorry your stay was not satisfactory for you. Please accept our sincere appologies. We have looked into your concerns and have solved the issues you had. We hope you will give us another opportunity to provide you with an excellent stay.
for Familiesby Neil from Hope, MI
Great PlacePosted Aug 6, 2015 on Hotels
Everything about this hotel was A-1. It was exactly what we needed.
for Familiesby A verified traveler
Posted Aug 5, 2015 on Hotels
for Familiesby Marion from Charleston SC
Great Place to stayPosted Aug 4, 2015 on Hotels
Good sleeping and easy off and on to interstate. Very clean and so comfortable
for Everyoneby A verified traveler from columbia, sc
Posted Jul 20, 2015
it was a pleasant experience after a long day of driving.
for Business Travelersby Nancy from Clearwater
Very nice placePosted Jul 7, 2015 on Hotels
I was driving up from Atlanta and needed a place to stay along the way. I found this hotel and it turned out to be great in every aspect - location, cleanliness and comfort.
for Familiesby Ralph
Posted Jun 30, 2015 on Hotels
for Familiesby Todd
Posted Jun 25, 2015 on Hotels
for Familiesby Kathryn from Columbus, GA
Great stay for our needsPosted May 26, 2015 on Hotels
Great stay for us as we passed through London on a long trip. Adequate space for my family with 4 children. Nicely updated Bathroom. The only negative comment I have is that the protective strip on the edge of a partition wall was coming off, exposing the screws that are used to secure it. Small hazard if any of the screws fell to the floor and someone stepped on one.