DIRTY ROOMS AND POOR MAINTENANCE
Posted Feb 16, 2017
Reserved a double queen suite. On the desk in the living room, found a grape, a juice bottle, and a food container lid. Sheets were on upside down and a mechanical room access door was hanging open. Cracked tiles and dirty in bathroom. Plaster cracked and found dirt and black smudges on walls.
Asked for a new room. New room was better, but still not very clean. Also had cracked plaster. and the telephone was missing.
Comment from Hotel Management
Feb 20, 2017 by General Manager , Hotel Management
We sincerely apologize for your negative experience and truly appreciate you bringing this to our attention. Please know that we have addressed these issues with our entire team and are making sure this does not happen again.