“My stay at Lanehead old school was fantastic. The owners Lisa and Chris were lovely and extremely helpful. My car broke down on the way there and they offered to pick me up. They then offered to pick me up from the garage I had my car towed to. Excellent hosts. It was like staying with old friends! I can't recommend the place highly enough!”
“My stay at Lanehead old school was fantastic. The owners Lisa and Chris were lovely and extremely helpful. My car broke down on the way there and they offered to pick me up. They then offered to pick me up from the garage I had my car towed to. Excellent hosts. It was like staying with old friends! I can't recommend the place highly enough!”
“Lovely quirky room in a lovely pub in a quiet location food was lovely clean room I did think the check in service could be a little more professional has we were given wrong keys to our room. The only downside was the WiFi in the room it didn’t work and you don’t get a phone signal, taxis are must if you plan to explore walking isn’t an option due to location. ”
“Lovely quirky room in a lovely pub in a quiet location food was lovely clean room I did think the check in service could be a little more professional has we were given wrong keys to our room. The only downside was the WiFi in the room it didn’t work and you don’t get a phone signal, taxis are must if you plan to explore walking isn’t an option due to location. ”
“The entrance to check in was not obvious from the outside when we arrived and the hotel is isolated in its location. However, staff were friendly, the room was clean and comfortable and the breakfast was good.”
“The entrance to check in was not obvious from the outside when we arrived and the hotel is isolated in its location. However, staff were friendly, the room was clean and comfortable and the breakfast was good.”
“I stayed here one night on my way down to the Lake District. The food at both dinner and breakfast was excellent as was service. (I particularly appreciated that they had gluten free bread available in the morning.) The room was very clean and charming with french doors opening to a private deck. There was a kettle, but a small fridge would have been nice. There was ample parking close to the door. Hosts were very friendly and easy to chat with. There are some walking trails so I was able to do……
“I stayed here one night on my way down to the Lake District. The food at both dinner and breakfast was excellent as was service. (I particularly appreciated that they had gluten free bread available in the morning.) The room was very clean and charming with french doors opening to a private deck. There was a kettle, but a small fridge would have been nice. There was ample parking close to the door. Hosts were very friendly and easy to chat with. There are some walking trails so I was able to do……
"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."