Hotel was almost unaccessible by car
Posted Oct 3, 2016
We almost could not access the hotel because of a construction near by. We should have been notified about the ONLY other way to get to the hotel, but we were not. When we finally arrived after one frustrating hour navigating the tiny streets, we were told that the room we booked had a broken toilet and the hotel could not accommodate us after all. They helped us to be put up in one of their sister hotels and sent staff along to guide us through the construction maze to get there. Once there, we had a nice stay.
In sum, many of our frustrations could have been avoided by just simply alerting us and sending us directions by email in advance.