Great location, poor quality
Posted Sep 29, 2016
The hotel has the facilities of a 5 star hotel but many are of poor quality. The bedrooms need a makeover, the furniture looks as if it has been there since the 1970s. There is no information in the rooms, either about the hotel or things to do in the locality. The bathroom towels, although changed daily were rather thin and small. There was a water leak in the bathroom that went unrepaired despite reporting it twice. The outdoor pool and surrounding area are adequate but of fairly bland design, the indoor pool and gym pathetic. The food was O.K. but the dining room was cramped and often overcrowded. It is unacceptable in this age for a 5 star hotel to charge for internet access in the bedrooms, it was free in public areas, and also unacceptable to charge guests for use of sunbeds/umbrellas on the beach, or the gravel patch that passes for the beach.
Comment from Hotel Management
Oct 7, 2016 by Guest Relations Officer, Hotel Management
Thank you for sellecting Corfu Holiday Palace Hotel for your accomodation.
We are happy to read your kind words towards hotel's "excellent,great location" and that you have enjoyed the food and the 'adequate" outdoor pool area and surroundings.
In addition to hotel’s renovation, please be informed that Corfu Holiday Palace has a classic yet natural décor and is under rotating renovation plan. We are renovating partly section by section on yearly basis and many rooms have been already fully refurbished.
We have noted all your comments and we would like to reassure you that we always do our best in order to exceed our guests’ expectations and we are extremely disappointed when we do not succeed and guests leave feeling differently.
Thank you again for your review posted, we are looking forward to your next visit.
Guest Relations Officer