Good for the price
Posted Oct 10, 2016
Arrived at hotel after long drive. Went to Mill restaurant to get a coffee and a sandwich. Server behind self service counter was frowning and refused to give me a bread roll. I complained to management, who apologized but the damage was done - really bad first impression.
Walked to check-in area to find a sign saying that someone would be back in a moment. Ten minutes later someone check me in. Then I was told the elevator was out of order. Luckily, My room was on the second floor and I had only one bag.
The room was acceptably clean and comfortable but needed some refurb. My window looked out on a scrap yard with skips full of waste. Luckily, I stayed on a Saturday night and there was no noise on Sunday morning. Get a room facing the front!
Breakfast was included in my rate. The service was excellent and the food was very tasty.
Overall, good value for money and fine for a short stay. The staff and management lack training and understanding of what good service really is. They rely solely on the cheery personality and genuine spirit of helpfulness of the Irish people.