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Reviews of Merchants Manor

4 out of 5
Merchants Manor
Western Terrace, Falmouth, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 25 out of 67 reviews" "
Rating 6 - Okay. 9 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Stayed 1 night in Sep 2023

6/10 Okay

SW

Disliked: Staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

THP SYSTEMS LTD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but needs human touch
Great hotel and good location nice to see little touches of excellence. we stayed visiting friends and it was great to be able to entertain them there. Nice restaurant and very up to date rooms and facilities. My one overriding slightly negative comment was how 'impersonal' it felt. The electronic booking -in was more akin to bar code shopping at waitrose (and didnt work.. we needed staff to help, both booking in, and out) and the breakfast process was slick but slightly impersonal. Very efficient but overall we felt 'processed'
Stayed 1 night in Sep 2022

2/10 Terrible

Jean-Michel

Business traveler
Disliked: Staff & service, property conditions & facilities
Professing to be a luxury property. But in truth is nothing more than a beautiful old property with a 60's extension that has had some recentish renovations. The noise insulation is awful, I could hear neighbouring rooms quite clearly. I was woken by people walking in the corridor at night. Check-in and Check-out was appalling - the owners need to employ a person full time until at least 8/9pm, not rely on some very odd screens in the reception area. I checked in around 1830, and had to hassle the bar staff to get hold of my room key. The breakfast was as expected, but nothing to write home about. A final observation, as a client in their 30's is that perhaps the issue I have don't matter to most clients, as they seem to be 65 so probably can't hear too well, and don't have a job, so check in mid afternoon.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Aimie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay as always
Comfortable stay and easy covid procedure
Stayed 4 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and friendly. Room was lovely and the bar area is perfect.
Stayed 1 night in Nov 2021

2/10 Terrible

Gavin

Stayed 1 night in Oct 2021

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated hotel with big, comfortable rooms. Breakfast selection was good. I really appreciated the fast charging electric car charger in the car park as I recently changed to an electric car. Swimming pool was a decent size.
Stayed 4 nights in Oct 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
Well located hotel, with amenities, free parking and great as a base for exploring Falmouth. However, for the price paid the standards expected fell short of the 4* billing. Staff were extremely polite and conscientious in intention, however fell short on simple tasks (e.g. fulfilling breakfast orders, booking sitting for a cream tea, over-booking the swimming pool, inconsistent turning down of the room). The hotel stay for the value unfortunately leaves you feeling a little short changed. It was a pleasant stay in a fantastic seaside town, but it wasn't a mind-blowing experience.
Stayed 4 nights in Jul 2021

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough stars
Booked this hotel for a night get away, can't fault the staff or the hotel. Excellent conditions and overall service
Stayed 1 night in Sep 2020

4/10 Poor

Rose, London

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Leaves a lot to be desired for the price we paid for a « comfy  king » with sea view balcony. Bed was poor quality and on wheels, balcony was tiny and sea view non existent. Hot tub in pool was freezing and the wait staff was slow and forgetful. I would not return here.
Stayed 5 nights in Aug 2020

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean nice decor. Disappointed with surly nature of one of reception staff. No gluten free bread available. Variable waiting staff sometimes erratic with service but generally good. Would stay again.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service from te time I walked through the door! Excellent restaurant menu & great food, staff very attentive & polite. Overall a wonderful stress free experience.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely welcome on day one, after a glass of bubbly we were kead to our room., which was nicely decorated and comfortable. For such a big room, the bathroom was very small however, and we felt a little too cramped. Restaurant serve a good continental breakfast , never tried the cooked. Evening menu a little pretentious, but local provenance is a desirable feature on it and quality was good. Spa complex was nice, although the advertised sauna doesn't work any more. The rest was nice though.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the "reception" being met in the lounge by lovely staff with a tablet to check us in... and a glass of champain and truffles. The food was superb. A limited vegitarian menue however thye offered to add more to the menue the following nights. They could not have been more helpfull
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The breakfast staff were great, very attentive and nothing was to much trouble - well run team Receptionists - The Australian lady was so nice and welcoming, excellent customer service skills and showed an interest in the guests - not sure what I can say re the other receptionists without being very negative. Room basic for a boutique hotel and in need of a refresh. Location great for both the town and beach
Stayed 7 nights in Jun 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bijou Hotel
Checked in for 3 days while performing at Falmouth Shanty Festival, lovely hotel, clean and comfortable . Easy walk into town. Breakfast good as well. Recommended
Stayed 3 nights in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of stairs, but very comfortable.
Stayed 2 nights in Jun 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Insufficient parking. No disabled parking slots. Not possible to wheel suitcase over gravelled carkpark surface. No lift.
Stayed 1 night in May 2019

10/10 Excellent

omar milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and will definitely stay again.
This is a lovely find of a hotel and really enjoyed staying there. My room was as expected a lovely single with everything I needed. The common areas were comfortable and I worked there a few of the days and found the atmosphere relaxed. Food was lovely and a surprise as I had not really investigated that. The spa/gym is nice - I did not use the treatments but might next time. The pool and sauna/steam room were lovely. The only thing I would say is in the hall between the gym and main common areas (which my room was off of) could use a little febreze as I am sure a fair few gym members travel down it after a workout (rightly so), and although it’s regularly cleaned - could just smell a bit fresher!
Stayed 3 nights in Nov 2018

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service , 5 star .
Impeccable service , clean comfy room . Lovely food would recommend highly . The staff give more like a 5 star service . See you again .
Stayed 1 night in Nov 2018

4/10 Poor

D

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beware which room you get - ours was roasting hot
Room was roasting hot - fed back to management but no real response other than 'sorry'
Stayed 1 night in Sep 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and a beautiful hotel
I was warmly greeted at Reception on my arrival and shown to my room on the ground floor. The hotel's common areas are beautifully decorated and furnished. My single room had all I needed. The bed and pillows were very comfortable and the shower was excellent (and the towels were huge and soft). No socket on the desk area to plug in the kettle so had to put it on the floor to make tea which was the only irritation! The swimming pool was closed during my stay, but the modern gym was open. Breakfast has some lovely extra touches available which made it feel special, although the fried breakfast I ordered (of egg, bacon and mushrooms) was a little meager (I was literally given one egg, one strip of bacon and one mushroom!). I would certainly recommend the hotel to others and would have no hesitation staying there again.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on top of the hill
Had a wonderful stay at the start of our holiday. The beds were nice, especially the pillows. What really stood out was the staff and their willingness to help. We were traveling with our 9 week old son and they helped arrange a crib and everyone was supportive as I walked the halls all night with a restless kiddo. The food at the restaurant was good but the portions were very "foodie' size. Falmouth is a foodie town so this isn't too shocking. Most importantly the service was excellent. We look forward to coming back. One caveat the handle on the door to our bathroom was loose, otherwise property maintenance was good.
Stayed 1 night in Jun 2018

8/10 Good

A, Norwich

Liked: Cleanliness, staff & service, room comfort
Lovely building, staff lovely. Dog friendly too.
Stayed 2 nights in May 2018

8/10 Good

Butterman, salibury

Liked: Cleanliness, staff & service, room comfort
Spoilt by flat roof extensions
Where are are building works underway at the hotel which account for some of the disruption we encountered there. The driveway in front of the hotel has been torn up by delivery vehicles and the hotel sign has fallen over and is leaning on a tree. Some parts of the hotel are very nice, particularly the restaurant, but around the original building many extensions have been built with flat roof‘s which obscure the views towards the sea. Overall our stay was successful but it could have been so much better.
Stayed 1 night in Jan 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay for my Birthday
Fantastic experience! We only had one night to enjoy this hotel but it was certainly a memorable one. The service was excellent from check-in to check-out. We had a lovely clean, bright and spacious room with a very comfortable bed. The leisure club was very good with a good variety of cardio and weights to cater for all levels of fitness. Finally, breakfast was plentiful with loads of choice. I particularly enjoyed the speciality granola. Will definitely return to this hotel. Very Very Well Recommended!
Stayed 1 night in Dec 2017

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book this hotel!!
Absolutely fantastic hotel, I would definitely stay there again in a heartbeat. The service was second to none, the food was beautiful and the room was amazing, especially the bed and pillows. I haven't slept that well in such a long time!
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food
There is no choice for meals Same manu for lunch and dinner
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful contemporary modern haven
A beautiful, modern contemporary hotel with a brilliant breakfast selection and quality. Relaxing pool and spa facilities and great location to both town, harbour and beaches. We will definitely visit again. Thank you
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Nice hotel but functions spoilt stay
We stayed at Merchants Manor after a long overnight journey from the South Coast. We were very tired and wanted an early night. Unfortunately there was a function downstairs which was really loud and stopped us from sleeping. We asked to have the music turned down but nothing happened. In my view guests should be warned when booking that there is going to be a function. We wouldn't have stayed there if we'd know that. It felt that hotel guests played second fiddle to function guests.

10/10 Excellent

CT, TH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in this trip
Superb room and staffs, nice location, good facilities (swiming pool, streaming and fitness). However, it was a bot lound because they had christmas party till midnight.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

andy

Liked: Staff & service, property conditions & facilities
a freindly and comfortable hotel
the room was cosy although the TV was quite small. the bathroom was adequate but the toilet roll holder was hanging off general cleanliness was acceptable and in general it was a pleasant stay

6/10 Okay

Rob

Liked: Staff & service
Single bed was old and squeaky!

8/10 Good

Roger, Wiltshire

Liked: Cleanliness, staff & service
Nice hotel
Bit expensive for the size of room and breakfast was a bit chaotic.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Excellent friendly helpful staff who went out of their way to make you feel welcome. Food excellent.However the Spa facilities were very disappointing.The pool area was drab and dated, the Pool changing rooms were in a very poor condition.

10/10 Excellent

Tom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again!
Great stay, good location and value for money. Huge jacuzzi!

10/10 Excellent

NIGEL, Neath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
Very nice place in a really good location and close to town. Would stay again if in the area

8/10 Good

keith, Suffolk UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for getting in and out of town
Handy location if spending much of your time out if town as on the edge near Dracaena Avenue ( the main drag). Parking was a problem at first because of a function at the hotel but managed to park each night. Most nights there were different coach parties staying but thus caused no problem other than parking. Rooms were very good , limited TV channels (no Sky). Breakfasts very good and the one Dinner we had in the a Restaurant was very tasty. But menu choice was restricted and had to ask for vegetarian options hence general choice to eat elsewhere.