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Reviews of St. Mellion Estate

4 out of 5
St. Mellion Estate
St Mellion, Nr. Plymouth, Saltash, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 333 out of 750 reviews" "
Rating 8 - Good. 278 out of 750 reviews" "
Rating 6 - Okay. 86 out of 750 reviews" "
Rating 4 - Poor. 32 out of 750 reviews" "
Rating 2 - Terrible. 21 out of 750 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Shaun

Liked: Cleanliness, staff & service, amenities
Convenient for my family visit. Rooms are looking a little tired.
Stayed 8 nights in Apr 2024
Response from A Jarrod - Guest Relations Manager on Apr 14, 2024
Dear ShaunThank you for your score & review. We are currently undergoing a review of the rooms for upgrade and have been undertaking works to date in various areas of the business, such as leisure. We hope we can welcome you back again soon.

10/10 Excellent

Charlotte

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always have a lovely stay and enjoy visiting. More food options in the restaurant would be great.
Stayed 4 nights in Mar 2024
Response from regards A Jarrod on Apr 10, 2024
Dear CharlotteThank you for your score. We are always looking at new menu items updating the existing food offerings.

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property could do with a little update looking a bit tired in rooms
Stayed 1 night in Mar 2024
Response from A Jarrod - Guest Relations Manager on Apr 1, 2024
Dear SusanThank you for the 5* score. We hope we can welcome you back again soon.

10/10 Excellent

Jenny

Traveled with partner
Liked: Staff & service, amenities
Great for a weekend break
Stayed 3 nights in Mar 2024
Response from A Jarrod - Guest Relations Manager on Apr 1, 2024
Dear JennyThank you for the 5* score. We hope we can welcome you back again soon.

10/10 Excellent

Nylin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is clean, staff are so friendly and helpful. This made our stay even more relaxing, would recommend to anyone and we will definitely be staying there again! Thank you to all at St Mellion International Resort
Stayed 3 nights in Mar 2024
Response from regards A Jarrod on Mar 21, 2024
Dear NylinThank you for the wonderful review. We hope to see you again soon.

8/10 Good

Andrew

Liked: Amenities
Nothing in particular
Stayed 1 night in Feb 2024
Response from A Jarrod - Guest Relations Manager on Feb 24, 2024
Dear Andrew Thank you for your score of your recent stay. We hope we can welcome you back again soon.Regards

6/10 Okay

ANDREW

Liked: Cleanliness, staff & service
Rooms large clean and comfortable but dated and worn, badly in need of refurbishment. Floors creaky and noisy. TV old and not smart. I am sure if they were refurbished and updated they would be as good as they once were.
Stayed 6 nights in Feb 2024
Response from A Jarrod - Guest Relations Manager on Feb 24, 2024
Dear Andrew We are looking into refurbishments currently and take all guests suggestions on board. We hope we can welcome you back again soon.

8/10 Good

Charlott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for Valentine’s Day and the staff were incredibly helpful and polite. We were told after our stay that there should have been robes in our room however, we did not have them and we had a small issue with our evening meal which was resolved promptly and professionally. When it came to breakfast, there was loads to choose from including a cooked buffet, pancakes, cereal, etc. However, I recommend getting there before 9:30am as there was not a lot left. All in all, our stay at St Mellion was very good.
Stayed 1 night in Feb 2024
Response from A Jarrod - Guest Relations Manager on Feb 22, 2024
Dear CharlotteThank you for your review.We are sorry that the robes were not present for your stay, we do hope this did not affect your stay too greatly and would love to welcome you back again soon.

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never have we been disappointed at any of our many stays here.Friendly and efficient staff. Lovely location.excellent if you have an electric cac as six fast chargers.
Stayed 1 night in Feb 2024
Response from A Jarrod - Guest Relations Manager on Feb 22, 2024
Dear IanThank you for your wonderful review.We hope to welcome you back again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
I liked everything about it
Stayed 1 night in Feb 2024
Response from A Jarrod - Guest Relations Manager on Feb 22, 2024
Dear Peter Thank you for the wonderful score.

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from A Jarrod - Guest Relations Manager on Mar 21, 2024
Dear GaryThank you for the great score.

8/10 Good

Cecil

Stayed 2 nights in Jan 2024
Response from A Jarrod - Guest Relations Manager on Mar 21, 2024
Dear Cecil Thank you for our score.We hope you enjoyed your time with us.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from A Jarrod - Guest Relations Manager on Feb 22, 2024
Dear SarahThank you for the score of your stay.

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from A Jarrod - Guest Relations Manager on Jan 21, 2024
Thank you for your scoring of your stay.

6/10 Okay

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room looked nice but had issues. One size fits all solid pillows which were too low for 1 and too high with 2. The shower never got hot and after maintenance came, we were told that it is health and safety (although the spa showers were a good temperature). All the floorboards were squeeky. One side light wouldn't point downwards (later fixed by maintenance) and the other turned off and on randomly.
Stayed 2 nights in Dec 2023
Response from A Jarrod - Guest Relations Manager on Jan 5, 2024
Dear AlexWe do offer pillow toppers to alter the feel/heights of the pillows for guests. I have requested maintenance to re-investigate the issues raised during your stay.

4/10 Poor

Kevin

Stayed 1 night in Dec 2023
Response from A Jarrod - Guest Relations Manager on Dec 31, 2023
Dear KevinThank you for your score

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service
Cottage review
Our stay was okay, the cottage was nice good location, however I felt the service was really really poor. The receptionist was very rude and mentioned both cars couldn’t fit on the drive when there was plenty of space for up to 3 cars, also there was no other lodges booked around us which could have accommodated if needed. Even though we were there for 3 nights we didn’t get fresh towels daily only had 2 supplied for a 4 person cottage and no fresh sheets each day if you were in the hotel? Which seemed very odd!. When asking for additional things that should have been in the cottage they said they were short staff and I would have to get it myself … being a frequent visitor to Mellion I’m not sure I would stay again.
Stayed 3 nights in Dec 2023
Response from A Jarrod - Guest Relations Manager on Dec 31, 2023
Dear GuestThe property is advertised with parking for 1 vehicle as you never know what somebody is driving. Additionally we do not allow people to use the neighboring properties drives due to the fact that if guests arrive to find people taking their space it does not make for a good start. As for the towels. We do not replenish towels daily in any of the cottages. These are self catering and have facilities in them for washing items. We will replenish when requested but it is not included in the self catering as standard.

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from A Jarrod - Guest Relations Manager on Dec 31, 2023
Dear KevinThank you for your score

6/10 Okay

Grete

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from A Jarrod - Guest Relations Manager on Dec 31, 2023
Dear GreteThank you for your score

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Friendly staff and decorated for xmas beautifully. Bit of a trek tinthe room and the lift wasnt working but really enjoyed the pool, sauna and the view was amazing. Would stay here again without hesitation.
Stayed 1 night in Nov 2023
Response from A Jarrod - Guest Relations Manager on Dec 2, 2023
Dear Chris Thank you kindly for you review. The lift is under repair currently and we hope to have this resolved very soon. It is good to know you enjoyed the facilities and we would love to welcome you back again soon.

10/10 Excellent

Zoe, Sheffield

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Beverley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was given a key initially that didn’t work. The room was a little “tired”. However the breakfast was excellent as was the setting.
Stayed 3 nights in Nov 2023
Response from A Jarrod - Guest Relations Manager on Dec 2, 2023
Dear BeverleyWe apologise for the issue with the room key, but we are delighted you enjoyed the surroundings and the breakfast offering.

2/10 Terrible

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from A Jarrod - Guest Relations Manager on Oct 22, 2023
Thank you kindly for the score following your recent stay with us.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay all round
Fantastic stay. The room was clean, the food and bar atmosphere were very good. Everything on site would fall under high-level, would recommend anyone to stay.
Stayed 1 night in Oct 2023
Response from A Jarrod - Guest Relations Manager on Oct 9, 2023
Dear GuestThank you for the glowing review. We are delighted you enjoyed your time with us and would love to welcome you back to the resort again soon.

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from A Jarrod - Guest Relations Manager on Oct 9, 2023
Thank you for the scoring of your stay. We hope we can welcome you back again soon.

10/10 Excellent

Ady

Stayed 1 night in Sep 2023
Response from A Jarrod - Guest Relations Manager on Oct 9, 2023
Thank you for the fantastic score. We hope we can welcome you back again soon.

2/10 Terrible

vishal

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

C I

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from A Jarrod - Guest Relations Manager on Sep 27, 2023
Dear GuestThank you for your scoring.We would love to know how we could have improved your time with us here at St Mellion.

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from A Jarrod - Guest Relations Manager on Sep 17, 2023
Dear JamesThank you for your fantastic score. We are delighted you enjoyed your time with us and hope to welcome you back again soon.

4/10 Poor

Rebecca louisa

Disliked: Property conditions & facilities, room comfort
Really bad stay . Food was lovely in the restursnt and facilities are good however the rooms need updating floors squeak The doors bang and my last stay my neighbours played music to 3am and when on business trip being up at 6am for work this was not good
Stayed 1 night in Aug 2023
Response from A Jarrod - Guest Relations Manager on Sep 17, 2023
Dear RebeccaWe are sorry your recent stay did not meet the standards we set. I have requested that the night teams perform additional walks to ensure all guests are maintaining a respectable noise level.

10/10 Excellent

Rebecca louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from A Jarrod - Guest Relations Manager on Sep 17, 2023
Dear RebeccaThank you for your wonderful score. We are delighted you enjoyed your time with us and would love to see you back again soon.

10/10 Excellent

Gary

Stayed 1 night in Aug 2023
Response from A Jarrod - Guest Relations Manager on Aug 23, 2023
Gary Thank you for you fantastic scoring of your stay.

6/10 Okay

David

Liked: Cleanliness, room comfort
Long weekend away
Booked a few days away some time ago, with the intention to perhaps play the two courses. Arrived to find the greens hollow tined and sanded. This was mentioned on the website, but considering the condition, no discount was on offer. I am not paying £100 per round to play on sanded greens full of spike holes. Breakfast was OK, but nothing special. Bar prices about what you would expect from such an establishment. Not cheap. Overall it was OK, but not going back in a hurry.
That's not a bunker!
Stayed 4 nights in Aug 2023
Response from Regards A Jarrod - Guest Relations Manager on Aug 19, 2023
DavidThank you for your review. I am somewhat confused as to the 100 for the golf. Since the 15th August a resident rate for the Kernow course has been 35.00 and the resident rate for the Nicklaus course has been 65.00

8/10 Good

Richard

Stayed 1 night in Aug 2023
Response from Regards A Jarrod - Guest Relations Manager on Aug 19, 2023
Thank you for your rating. We hope you enjoyed your stay.

10/10 Excellent

Rhyanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a friends civil partnership. Very helpful with bag storage.
Stayed 1 night in Aug 2023
Response from A Jarrod - Guest Relations Manager on Aug 14, 2023
Dear RhyanneThank you for your review. We are glad you enjoyed the location and hope we can welcome you back again soon.

6/10 Okay

Ralph

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Poor customer experience....
Needed early check in but front desk was not accommodating at all. Worked all night long and ended up having to sleep in car until 3pm. They didn't try very hard to help me....an all around poor customer experience.
Stayed 1 night in Aug 2023
Response from regards A Jarrod on Aug 14, 2023
RalphCheck in time for the hotel is 3pm, this is communicated on all welcome confirmations. Staff will always try to get guests in earlier when possible. As guests do not need to depart until 11am and giving how busy we were the night before your arrival it was not possible to get you in earlier than the staff did.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from A Jarrod - Guest Relations Manager on Aug 14, 2023
DavidThank you kindly for your review.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Only one night, but an excellent stay. Reception staff were exceptional, especially Tony. Rooms were very clean and tidy. Only downside were the chairs in the room, which were uncomfortable to use as desk chairs for the laptop.
Stayed 1 night in Aug 2023
Response from A Jarrod - Guest Relations Manager on Aug 8, 2023
Dear John Thank you for reviewing your time with us. We are delighted you enjoyed your stay. I will pass your comments regarding the chairs to housekeeping to review going forward.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from A Jarrod - Guest Relations Manager on Aug 8, 2023
DavidThank you for your rating of your stay with us. We are delighted you enjoyed your time with as to mark us so highly.

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fantastic as usual.
Stayed 1 night in Jul 2023
Response from A Jarrod - Guest Relations Manager on Jul 30, 2023
Dear ChrisThank you for your review. We are glad you enjoyed your stay and would love to welcome you back again soon.

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from A Jarrod - Guest Relations Manager on Jul 30, 2023
Daniel Thank you for the wonderful score.We hope to welcome you back again soon.

10/10 Excellent

Jo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2023
Response from A Jarrod - Guest Relations Manager on Jul 30, 2023
Dear Jo Thank you you for your review.We are delighted you enjoyed your time with us.

8/10 Good

Cariss

Stayed 1 night in Jul 2023
Response from A Jarrod - Guest Relations Manager on Jul 20, 2023
Dear CarissThank you for your review.

8/10 Good

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location, lovely rooms and place to stay, Service in restaurant and friendliness form gym/pool team could be better, Waited 20 minutes before waitress asked for drink and dinner choice then another hour before the food came (the drink came out with ice in when I had asked for no ice). When I went to pool I. The morning, 3 members of staff talking at the desk and not much help other than telling me I needed to sign in the visitors book. I didn’t know where to go to get through and it was only as I was sta ding there looking around one of them did help. A little bit more friendliness and help for guests would be my only suggestion as the pool and facilities were brilliant.
Stayed 1 night in Jul 2023
Response from A Jarrod - Guest Relations Manager on Jul 8, 2023
Dear SteveThank you kindly for your positive review.It has been relayed to the staff to be more aware of their surroundings and our guests and how the focus always has to be on provided the best level of customer care. We are delighted that you enjoyed your time with us here at St Mellion and your expectations were met. We pride ourselves on offering a great level of service and being a resort that appeals to all guests and are glad that everything was good for you during your visit. We would love to welcome you back again in the near future.Regards

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service
Rooms very dated me in need of update. Wi-Fi seemed very slow in rooms Not a good selection of gluten free options at breakfast Staff very polite and in a lovely are
Stayed 4 nights in Jun 2023
Response from A Jarrod - Guest Relations Manager on Jul 16, 2023
Dear WilliamThank you for your review. The rooms are undergoing a refresh currently, this being done in a phased roll out a section at time, in order to minimise disruption.

10/10 Excellent

Leslies

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in one of St Mellion Estate cottages, nestled within a small wooded area making for a quiet and tranquil stay. Very clean and tidy cottage, master bedroom with ensuite including bath and shower and shower for second bedroom. There was a fully fitted kitchen with all white goods washing machine, dishwasher etc. Also a good stock of cutlery, crockery pots and pans for home cooking, and a few sachets of tea and coffee just to get you going, nice touch. There was a little patio area accessed via lounge patio doors where we found rattan table and chairs, nice to sit out if the weather is kind. The Main hotel and club house is a short walk (or drive if its raining) where we found excellent amenities, restaurants and bar, good sized pools. One pool had three lanes, slow to fast swimmers, other was open and relaxed, there is also a well equipped gym. Final thoughts, we did enjoy our stay and would recommend it. All staff were friendly and helpful, will be returning to St Mellion Estate again, may try the hotel next time?
Stayed 4 nights in Jun 2023
Response from A Jarrod - Guest Relations Manager on Jun 29, 2023
Dear GuestThank you for your wonderful review. We are delighted that you enjoyed your stay in the cottages. Having been recently refurbished we are still getting a feel for what the guests are enjoying about them. We very much hope to welcome you back again soon.

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for a visit to Plymouth and nice leisure facilities.
Stayed 1 night in Jun 2023
Response from A Jarrod - Guest Relations Manager on Jun 24, 2023
Dear SharonThank you kindly for your positive review.We are delighted that you enjoyed your time with us here at St Mellion and your expectations were met. We pride ourselves on offering a great level of service and being a resort that appeals to all guests and are glad that everything was good for you during your visit. We would love to welcome you back again in the near future.RegardsAnthony Jarrod - Guest Relations Manager(All guests returning for a visit to St Mellion receive a 10% discount on hotel accommodation when booking direct)

6/10 Okay

Natasha

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from A Jarrod - Guest Relations Manager on Jun 21, 2023
Dear NatashaThank you for your review. We hope you enjoyed your visit.

4/10 Poor

Mike

Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Old noisy air conditioning system that could not be quietened with put closing the whole system down. Hotel is in need of some upgrade
Stayed 1 night in Jun 2023
Response from A Jarrod - Guest Relations Manager on Jun 15, 2023
Dear MikeWe apologise for the noise from the A/C system. Given the current temperatures most, if not all, the rooms have been running consistently in order to assure all guests have a comfortable temperature within the rooms. This has resulting in longer wait times for the systems to cool down and settle into an idle mode.