Breakfast, lunch, dinner served; alfresco dining

Reviews of Grand Mercure Puka Park Resort

4.5 out of 5
Grand Mercure Puka Park Resort
42 Mount Avenue, Pauanui Beach, Pauanui

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 344 reviews" "
Rating 8 - Good. 93 out of 344 reviews" "
Rating 6 - Okay. 25 out of 344 reviews" "
Rating 4 - Poor. 10 out of 344 reviews" "
Rating 2 - Terrible. 0 out of 344 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Paolo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property close to the beach. Rooms are awesome cabanas nestled into the woods. Really awesome nature around us. Only thing is its an uphill climb to all rooms.They do offer golf cart lifts on request to the rooms and let you take your car upto the to unload luggage. Rooms are spacious and very comfortable with balconies. Restaurant is good could be much better with a little organization. Overall we had a great stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning property. Peaceful, natural, and impeccable staff and service. Located near a beautiful beach, a rewarding hike, and in a very relaxed town. Lovely pool, sauna, and cedar hot tub as well. We loved our stay and will recommend it without reservation!
Stayed 2 nights in Jan 2024

4/10 Poor

Jennifer

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room set in gorgeous scenic forests, good restaurant with lovely food.
Stayed 1 night in Aug 2023

8/10 Good

nancy, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Reece

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jacqui

Stayed 1 night in May 2023

8/10 Good

Antony

Traveled with family and small children
Liked: Staff & service
Quiet setting. Very limited dinning options, a big drive to anywhere
Stayed 3 nights in Apr 2023

10/10 Excellent

Wayne

Stayed 1 night in Apr 2023

10/10 Excellent

Henrik

Stayed 3 nights in Mar 2023

8/10 Good

peter

Stayed 2 nights in Feb 2023

10/10 Excellent

Beatrice

Stayed 2 nights in Feb 2023

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like staying in beautiful rain forest with excellent restaurant
Stayed 4 nights in Feb 2023

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly one of the most memorable properties - well appointed private chalets tucked amidst lush green, so beautiful and peaceful. Top notch humans also!
Stayed 2 nights in Jan 2023

10/10 Excellent

MALGORZATA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable rain forest scenery.
Stayed 1 night in Nov 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Puka Park Retreat
Facilities were great, peaceful and tranquil in the bush setting. Advertised hot breakfasts but due to staff shortages there were none and no-one to restock in the continental buffet, coffee was burnt so not great in that department. Manager for the day was sitting down at the checkout desk with one other when there was only one grumpy, stressed out person trying to make coffees, clear tables, and restock, so should have been up helping out in breakfast area. Did get a small discount off our room as compensation but not the point of being in a secluded resort if you have to leave to get food.
Stayed 1 night in Oct 2022
Response from Mareile Jerosch-Hoehn on Nov 1, 2022
Dear Anonymous,we are very sorry indeed we were unable to provide you with the level of service we pride ourselves for and are very aware it is a delicate balancing act with the current staffing levels. We are sorry we failed to deliver the seamless experience you deserve when staying with us. The manager downstairs would have provided crucial technical training and support to our new receptionist and therefor unable to move away from the computer. We are currently recruiting the first overseas staff again and hope to provide a smooth service as soon as possible.Thank you for making us aware and thank you for taking the time to give us your feedback.Best wishes,Mareile Jerosch-HoehnGeneral Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service
The facilities were perfect for our winter stay and the food in the restaurant was excellent. I would definitely recommend a stay at Puka Park
Stayed 1 night in Jun 2022

10/10 Excellent

XIN LEI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privacy place
Good vacation at privacy place
Stayed 4 nights in May 2022

8/10 Good

Victoria

Stayed 1 night in May 2022

10/10 Excellent

Selina

Stayed 1 night in Apr 2022

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful place to stay. Not good if you have mobility problems as access to units is very very steep
Stayed 1 night in Mar 2022

10/10 Excellent

MELANIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern renovated stay in Tawa tree hut. Carpark easy walk to our room . We stayed in room 2. Lunch was wonderful , didn’t have dinner here. Easy walk to the shops 20 mins and beautiful beach 15 mins.
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable luxury
We went for a family holiday, and loved how comfortable and well appointed the room was. Everything seemed nice and luxurious. The only real negative was: We were there for 6 nights, and the bed linens were not changed, but the overall stay was very enjoyable.
Stayed 6 nights in Jan 2022

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treetop escape
The room was fantastic and nestled into the trees. The Kauri Chalet has a wallbed/Murphy bed that folds up for extra room in the living room, which is great! It also had in room laundry that was very useful. A great and relaxing stay, a perfect escape in the forest, it feels very secluded and private.
Stayed 3 nights in Jan 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice resort
Fantastic service. Nice resort although the hillside location may not suit older guests
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent anniversary stay. Staff were very friendly and also very responsive to requests prior to the stay. Enjoyed the food
Stayed 2 nights in Dec 2021

10/10 Excellent

Max, Christchurch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful surroundings for accommodation. The chalets are well set up and incredibly comfortable. Staff helpful and friendly.
Stayed 2 nights in Oct 2021

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful setting. Would have loved to have had a small sachet of bubble bath for the lovely bath in our room. Shame there were no movies available on Sky, most hotels have at least 2 free movies available.
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities were fantastic accommodation was very comfortable Breakfast time waitresses were not very efficient could do with a bit more people skills and attention to detail breakfast toke 40 minutes to come out
Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Over priced for what it is. Pauanui is also not a great location as everything closes at 7pm (!!!), we were disappointed in both the Puka Park (locals strongly suggested we NOT eat at the in-house restaurant, even though there is virtually nowhere else to eat dinner in Pauanui!!), and in Pauanui itself which is still a soulless outpost of Auckland where it seems you are required to 'show-off' your new house/car/boat/jet-ski/mistress to a bunch of similar-minded Aucklanders who have all forgotten that beach holidays are meant to be laid-back casual, relaxed and unpretentious ,and preferably undertaken in an old run-down beach house with character soul and ambience. if you want a beach escape on the Coromandel AVOID Pauanui!
Stayed 3 nights in Jan 2021
Response from General Manager on May 17, 2021
Dear guest, it is with sadness I read your post. Fortunately we have many loyal locals who love our restaurant but I understand Pauanui might not tick all boxes for everyone. Best regards, Mareile Jerosch-Hoehn

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from General Manager on May 17, 2021
Thank you for your 5 star review! We are delighted to hear you had a wonderful stay with us! Best wishes, Mareile Jerosch-Hoehn

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the tastefully furnished chalet which was situated in a private and tranquil bush setting. We enjoyed our dinner at the hotel restaurant which offered a good range of choices on their menu. The parking is some distance from the chalets but the free golf cart service provided was excellent.
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villas with balconies amongst the ferns & bush made this one of the loveliest settings we've stayed in.
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

4/10 Poor

GLENN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not up to the high Mercure standard that I am used to. Quite pricey for what you get.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Improvement in cleaning is needed. Remote control for tv was disgusting!! Smell of the room was not good. Felt like the room was not cleaned for long
Stayed 1 night in Sep 2020
Response from General Manager on Sep 22, 2020
Dear Guest, Thank you for your feedback, I'd be grateful if you could send me the room number you stayed in so we can investigate the source of the smell. I can assure you we have the highest cleaning standards and I would really like to get to the bottom of your feedback, If you don't mind advising me of the date and the room number you'd be helping us a lot. We sincerely apologize for not providing you with the experiencing you deserve and we ourselves measure us by. Thank you. Mareile Jerosch-Hoehn gm@pukapark.co.nz

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2020
Response from Nisha Goswami on Oct 9, 2020
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem in the forest
All the dishes, plates, cups and utensils are sanitised and wrapped inside plastic bags. Even the TV remote controls are sanitised! That gives me comfort in staying the hotel during Covid. The bed is a bit soft for my taste but love the chalet which is surrounded by trees.
Stayed 2 nights in Sep 2020
Response from General Manager on Sep 22, 2020
Dear Guest, thank you so much for staying with us. Our stringent AllSafe measures will be kept up in Level 1 as well, we are glad you appreciate them. Best wishes, Mareile Jerosch-Hoehn

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Nisha Goswami on Oct 9, 2020
Thank you for your feedback. We appreciate your time.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Mareile on Aug 28, 2020
Thank you for staying at Grand Mercure Puka Park.

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Very nice room and premise. A little attention needed to appliances. TV remote not working. Smoke detector right above kettle and set off when kettle boils. Air con did not appear to maintain proper temp.
Stayed 1 night in Jun 2020
Response from Mareile on Aug 28, 2020
Dear David, thank you for your wonderful rating and your very useful comments.

6/10 Okay

Dane

Liked: Cleanliness, property conditions & facilities
Positives - rooms are lovely inside, spacious, and nestled amongst the trees. Great feeling of escaping the city. Nice swimming pool (though due to weather we couldn't use it). Restaurant manager made us amazing margaritas and his service and customer service were top notch. Dinner food was mainly very tasty and well cooked. To be aware of - some (not all) of the rooms are an actual small hike away from reception and parking areas. Be prepared for a lot of steep uphill walking with baggage, or make sure you select a room lower on the hill. Negatives - dinner menu is very small, so you'll run out of choices quickly if you're staying a few days. Paid barista coffee for breakfast was one of the worst I've ever had, large jug of hot milk basically. Must be from a machine. Some
Stayed 4 nights in May 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of chalets & nice & relaxing with minimal noise
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was indeed a lovely stay though too short! I have one comment to make though-it's about the food I received - the seafood chowder I ordered had some pieces of shell which I thought was my tooth-fortunately not! I told the waiter and he said he would let the chef know-I thought I would have had an apology because that is not acceptable.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice room and private setting, restaurant food was average and could have been a few more luxuries like more than 2 towels, no bathrobes etc.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Peaceful and quiet and sunny and nice pool good food
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019