Ratings based on 54 Verified Reviews

4.7 out of 5
100% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Nov 29, 2016
Stupendous stay! So surprised at how amazing it was!
Comment from Hotel Management
Jan 14, 2017 by Manager, Hotel Management
Thank you very much. You kind comments are greatly appreciated. We welcome you back for another stay.
5 out of 5
by A verified traveler

Posted Sep 20, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you very much for taking time to share your experience. We really appreciate that. and the full marks rating. Wishing you safe future travels.
5 out of 5
by Kirstin from Auckland

wish we were staying for longer...

Posted Aug 30, 2016 on Hotels
Spacious apartment with a great view over the waterways - I would definitely come back here. The deck was a great place to sit in the afternoon sun and watch the world go by...the apartment was large, with open plan living, dining and full kitchen. The deck had a BBQ and outdoor furniture. the apartment came with its own garage parking, and in the garage were 2 bikes and 2 kayaks available for use by guests. Bonus!
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
We appreciate you taking time to share your experience and are happy that you had such a great time. You were very lucky to be allocated a villa with free bikes & kayaks, left by the owner. We do have bike hire in Whitianga township also and Hahei for others wanting bikes and also have our own kayak hire facility on site. Thanks again for your kind comments and we welcome you back for another stay sometime in the future.
5 out of 5
by A verified traveler

luxury priced right

Posted Feb 25, 2016 on Hotels
Big waterfront luxury apartments with all amenities you can think of. only issue is that wifi was very slow
Comment from Hotel Management
Jun 30, 2016 by Yvonne, Hotel Management
Thank you very much for sharing your review. It is fantastic that you had a great luxury experience. We must apologise for the wi-fi. Unfortunately Whitianga swells from a population of 4500 in the Winter to approx. 35,000 over the Jan/Feb period, and Vodafone cannot perform well over this time. We are expecting ultra fast broadband to come to the area over the next few years, which will remedy the problem over peak times. Anyway, I hope you enjoyed the non-wi-fi activities on your holiday. We welcome you back for another stay soon.
5 out of 5
by Dawn adaszynski from Powell River, BC Canada

fabulous

Posted Feb 22, 2016 on Hotels
We loved everything about Sovereign Pier, from the large suite and full kitchen to the covered patio and large pool. We would stay here again in a heartbeat
Comment from Hotel Management
Jun 30, 2016 by Yvonne, Hotel Management
Thank you very much for your kind comments. Yes our villas are extra spacious and that is our point of difference... a home away from home with all the luxury of a 20 person spa pool, gym, kayak for hire to adventure down the waterways, a tennis court and lap pool with a wonderful township 1.4km away offering world class restaurants and cafes. Do come again. Wishing you safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from tauranga

very quite, lovely views of the waterways easy

Posted Jan 30, 2016 on Wotif
Pros: new and clean well maintained.
Cons: no air conditioning but fans were installed in all the bedrooms
Location: lots of small sandy beaches to visit , two new super markets , lots of boat trips we took the glass bottom boat trip which was very good
staff at reception very welcoming, gave clear instructions on accessing the complex. the apartment was very well equipped, short of nothing.linen and towels all new. the gas bbq on the balcony was great. very happy as we booked this to take our over seas visit to the coast they were well impressed as were we.
Comment from Hotel Management
Jun 30, 2016 by Yvonne , Hotel Management
You are too kind with all your amazing comments. We really appreciate the time taken by you to share your experience... the pleasure is all ours and we are ecstatic you had such a wonderful experience in our beautiful seaside town. We welcome you back for another stay some time soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great apartment

Posted Jan 4, 2016 on Wotif
A few words that describe our stay at Sovereign Pier on the Waterway. Peaceful, Top class, Comfortable, Quality beds and fantastic location for us.
Comment from Hotel Management
Jun 30, 2016 by Yvonne, Hotel Management
Thank you very much, your comments and they time taken by you to share your experience is really appreciated. Please come again for another stay soon.
4 out of 5
by A verified traveler

Posted Dec 10, 2015 on Hotels
Good rooms and well kept apartments. No service and any supplementary charges are extremely high.
Comment from Hotel Management
May 14, 2016 by Yvonne, Hotel Management
Thank you very much for taking time to share your experience. We provide a reception/tour desk running approx. 8am to 6pm except Sunday, so we disagree with the "no service". To clafify for future guest, these are holiday homes not rooms.These villas are fully self contained, private and self-servicing with all the comforts of home and more. This includes a washing machine, dryer etc and heated towel rails in both bathrooms for drying towels. Extra towels are also provided. New towels and sheets are provided if your stay is longer than 7 days. We also provide a very generous starter pack of dishwash powder (3) and clothes wash powder (1)as well as fresh milk, biscuits, the usual coffee, tea, hot chocolate, as well as plunger coffee. Additional sachets of clothes wash powder (biodegradable and great for sensitive skins) are $1. We wish you safe future travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

What a view

Posted Nov 24, 2015
Spacious, clean, well stocked apartment. Beautiful layout and what a view. Loved being out on the deck. Close to all kinds of restaurants and shops.
Comment from Hotel Management
Jun 30, 2016 by Yvonne, Hotel Management
The pleasure is all ours to know you had such a wonderful experience and appreciated our point of difference.... "the spaciousness" of our luxury home away from home, with all the creature comforts and more........ yes we agree the view is spectacular and very peaceful, a good distance away from the maddening crowds, yet close enough to walk to the township at 1.4km to the main street. Do come again for another stay soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hampshire, England

Go on spoil yourself!

Posted Aug 23, 2015
Booked this at the last minute as nothing else quite met our requirements. It was a little bit more expensive than we would have liked and that was after a discount! However it was worth every penny and we wouldn't have been short changed if we had to have paid a lot more! The staff were really friendly and helpful and the facilities themselves were excellent. Really enjoyed the kayaks! My only slight Critcism was that as each place is privately owned some of the personal touches in them are a little fragile and not suitable for families with lively children!
Comment from Hotel Management
Jun 30, 2016 by Yvonne, Hotel Management
Thank you very much for sharing your experience. We are so glad you enjoyed everything Sovereign Pier has to offer and now appreciate that it is great value with lap pool, 20 person spa pool, tennis court, gym, kayak hire and last but not least spacious luxury being a home away from home. Please come again.