Aerial view
Check availability

Reviews of Coron Underwater Garden Resort

3 out of 5
Coron Underwater Garden Resort
5 Baquid Island Poblacion, Coron, Mimaropa

Reviews

7.2

Good

Rating 10 - Excellent. 31 out of 119 reviews" "
Rating 8 - Good. 34 out of 119 reviews" "
Rating 6 - Okay. 31 out of 119 reviews" "
Rating 4 - Poor. 16 out of 119 reviews" "
Rating 2 - Terrible. 7 out of 119 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not walkable. Not convenient despite times transfers. I’m so glad I only booked two nights. I drove my self crazy with the lack of comprehension. English or Tagalog it doesn’t matter. These ppl saw money first

10/10 Excellent

MERCEDITA MALDA

Liked: Cleanliness, staff & service, property conditions & facilities
So quiet, good for relaxation
Stayed 2 nights in Feb 2024

4/10 Poor

Paola

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very inconvenient to get around. Some of the staff weren’t very nice.
Stayed 2 nights in Feb 2024
Response from Jay on Feb 14, 2024
In behalf of CUGR, we're very sorry for the inconvenience that it may cause you. Thank you for sharing your review, it will help us a lot to improve and to be mindful of our actions and we will not tolerating this kind of behavior because we value our hashtag that #CUGRHappytoserveyou.

10/10 Excellent

Savannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this hotel on a whim and was pleasantly surprised to see it was much more private than Coron Town Proper. Only hiccup was that there was only one boatman at the time, and missed us in the last pickup to the hotel. They were very helpful in getting us to and from the island, providing hotel shuttle service (private). Great tours too, and loved the pier and floating villas.
Stayed 2 nights in Feb 2024
Response from Jay on Feb 9, 2024
Thank you so much ma'am we really appreciate this and we are glad that you enjoyed your stay in the resort.

10/10 Excellent

Daniel

Stayed 2 nights in Dec 2023
Response from Jay on Jan 31, 2024
Thank you so much sir

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell the sea and feel the sky.
Employees are customer focused and helpful. Loved the location on water. Serene place and great views.
Stayed 3 nights in Feb 2020
Response from Coron Underwater Garden Resort on Mar 5, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to send us a review. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

8/10 Good

AMJQB, Northern Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice resort overall, I will likely stay again when I come to Coron. the staff were amazing, shout out to Bea from the restaurant, he was very accommodating!
Stayed 2 nights in Feb 2020
Response from Coron Underwater Garden Resort on Mar 5, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to send us a review. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

8/10 Good

Verified traveler

Traveled with group
Disliked: Staff & service
Quite place to stay.food prices are expensive and no other interesting things to do at night in the island.
Stayed 3 nights in Jan 2020
Response from Coron Underwater Garden Resort on Mar 5, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to send us a review. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Coron Underwater Garden Resort on Feb 14, 2020
Thank you for taking the time to send us your review. This will surely help us better our services.

10/10 Excellent

S.Q., San Diego, CA

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
If you're staying in Coron, might as well stay on an island resort like this. We understood that staying here we wouldn't have options for restaurants but we were very pleased with the hotel restaurant's menu and food quality. Great cooking. In fact we found that we were better off eating at the hotel than going to town looking for meals. Access is also easy, they have their own designated boat that comes every hour to take you to town or to pick you up from town. The employees are all really nice. Great views as well, it's a quiet and peaceful resort.
Stayed 2 nights in Jan 2020
Response from Coron Underwater Garden Resort on Feb 13, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to rate us 5-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

10/10 Excellent

Mikaela, Manila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view, the pools, and the staff. It was very relaxing and the view of the nearby islands was exquisite all day round. I also like that they routinely have our rooms cleaned and scan the pools for leaves. Just one suggestion: I just think that - since their restaurant is the only one in the resort - it would be good to expand the menu in the future.
Stayed 4 nights in Jan 2020
Response from Coron Underwater Garden Resort on Feb 13, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to rate us 5-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the pool next to our room, the food is good but kinda expensive
Stayed 3 nights in Jan 2020
Response from Coron Underwater Garden Resort on Feb 13, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to rate us 4-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Coron Underwater Garden Resort on Feb 14, 2020
Thank you for taking the time to send us your review. This will surely help us better our services.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is perfect for relaxation.
Stayed 1 night in Jan 2020
Response from Coron Underwater Garden Resort on Feb 13, 2020
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for making the time to rate us 5-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

10/10 Excellent

KATHERINE RAE

Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
the photos do not look like reality. lots of insects. food is bad. however, we appreciated that they did an effort to satisfy us after complaining. the stay was ok but i would not advise it for a couple, especially if honeymooners
Stayed 3 nights in Dec 2019
Response from Coron Underwater Garden Resort on Feb 14, 2020
Thank you for taking the time to send us your review. Rest assured that all the concerns are properly addressed.

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
1.5 star
Not even close to a three star hotel. Maybe 1.5. Rooms are extremely disappointing and uncomfortable. Service was good
Stayed 2 nights in Dec 2019
Response from Coron Underwater Garden Resort on Feb 14, 2020
Hi Mr. Michael! Thank you for taking the time to send us your review. Rest assured that all the concerns are properly addressed

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
I have NO IDEA how this place has such positive reviews. First off, it looks nothing like the pictures. The place is eerily empty and quite rundown. It says both online and on the form you sign that there is boat service shuttling hotel guests back and forth to town until 10:45pm - but they have changed ownership and this service now ends at 6PM!!
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019

2/10 Terrible

Zoe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019

4/10 Poor

JOSEPHINE G

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed. Coming from Coron town proper, they only provide shuttle up to 6 pm. Since we did island hopping everyday, we had no choice but to eat in their restaurant. There were limited choices with the food and the price was expensive for a hotel in their caliber. The service was poor. You have to draw the server’s attention every time. We booked two rooms and the first night the cover of the air conditioner fell and almost hit my sister
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that they offered free kayak. I wish they had a gym.
Stayed 4 nights in Oct 2019

8/10 Good

SteveT, International

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is uniquely isolated but accessible at the same time... a short 12 minute light boat ride from dock to hotel. Can watch sunrise and sunset from the hotel property. Staff are very hospitable... from the boatmen (forgot their names) Jayne at reception to the amazing restaurant/bar staff Matt, Carlo, Wheng, Victor as well as the extremely quiet Housekeeping staff. And the new OIC so courteous and helpful. Coldest beers in Philippines GUARANTEED! Property requires a fair amount of cosmetic facilities work, bathrooms need a bit of updating, bedroom mattresses could be softer, more hotel quality. AC very good The 3 pools are amazing... infinity views from all and right on the water. The amazing coral garden u see the end of the pier is incredible... untouched, swimming distance from the beach, saw a dugong, starfish, giant clams, myriad of fish species... definitely should be mentioned in their marketing more.
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019
Response from Coron Underwater Garden Resort on Oct 10, 2019
Hi Sir/Ma'am! Greetings! On behalf of Coron Underwater Garden Resort, I would like to thank you for taking the time to rate us. Have a pleasant day from all of us.

10/10 Excellent

Verified traveler

Stayed 4 nights in Sep 2019
Response from Coron Underwater Garden Resort on Sep 23, 2019
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for taking the time to rate us 5-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us!

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019
Response from Coron Underwater Garden Resort on Sep 23, 2019
Hi Sir/Ma'am! On behalf of Coron Underwater Garden Resort, I would like to thank you for taking the time to rate us 5-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us!

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
I was not able to check in to this property because the day of our flight to that place.. the weather was bad and the plane was not able to land. i was calling for the past 2 days , all the phone numbers listed in the internet , every time you call any of those numbers , it will just keep ringing and no one will answer. This place either has incompetent staff/management or this place no longer in business . NO ONE SHOULD BE BOOKING IN THIS PLACE AND AFTER 4 WEEKS CHECKING IN THE AGODA SITE, THIS PLACE APPEARS TO BE ACCEPTING BOOKING. THIS PLACE NEED TO BE INVESTIGATED .
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sunset this resort faces is unquestionably the best. If you come to this resort with a smiling face and and humble attitude, you will be greeted with the most kind and caring people. If you come with a "holier than thou, I am better than you" attitude you will still be greeted with a warm and caring staff but I guarantee you, you will have more fun if you come in with a smile. The Coron people are gentle and kind. The pools are lovely, everyone who greets you from the airport, to the van, to the boat, all the way to the resort are sweet. Tip them generously. The work hard in all kinds of weather and make no mistake, it is tropic HOT and they work to serve you. Evryone moves at a gentle sway, almost meditative walk. That is how you survive the heat. Everyone pitches in and picks up trash when they see it. Even the tours' guides who are divers dive derp to pick up a pladtic spoon. DO NOT contribute to the trash in this paradise. This underwater resort is a gem. Tell yoyr best friends to visit.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boat ride to and from is property is amazing for the views and a nice way to travel. Property is in a great peaceful place and staff very warmly. Two swimming pools plus the sea what more can you say.
Stayed 4 nights in Apr 2019
Response from GM on May 16, 2019
Thank you for this wonderful review. We are so delighted that you are appreciated our free boat ride. All our staffs are crafted to give the best service to all our guests. We will continue to give exceptional service to all. Hope to welcome you back again here in our resort to serve you more better. Best regards, Laurence Albert Orante General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful & quite👍 Beautiful water & mountains surroundings.
Stayed 3 nights in May 2019
Response from Coron Underwater Garden Resort on May 7, 2019
Hi Sir/Ma'am! On behal of Coron Udnerwater Garden Resort, I would like to thank you for taking the time to rate us 4-star. We are happy to know that we have served you well and we look forward to seeing you again at our resort. Have a pleasant day from all of us.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
It's ok for a couple of nights
Ok for a couple of nights
Stayed 3 nights in Mar 2019

6/10 Okay

Em

Disliked: Staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Very cool to have a salt water and a separate fresh water infinity pool overlooking the ocean!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Very Quiet Place
Very quiet place since we are in an island. This is still a tropical country so we expected a few bugs but nothing we didn't expect. The place is very comfortable.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveler

Traveled with partner
Not worth the price, boat trips to and from Coron town were good and regular but accommodation was a bit run down and restaurant was usually out of alot of food
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this place,safe,clean,very accommodating with guest and the food are excellent being from the philippines now reside from USA thumbs up for us. All in all we got 16 people stayed here and we all love it
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great spot! The hotel is only accessible by boat so be sure to reach out to the hotel in advance to arrange pick up (though they do have boats going back and forth to town regularly during the day), but there is a restaurant and bar on the property if you just want to hang out. Rooms were better than expected and very comfortable with a balcony on the water!
Stayed 1 night in Feb 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

4/10 Poor

Anjali

Disliked: Property conditions & facilities, room comfort
Disappointing
My stay at the CUGR was disappointing. While the room was clean and renovated, everything else was very basic, like a motel. The pool areas were uninviting and had no shade or staff coming to offer food or drinks. Speaking of, the food selection was dismal, especially for a vegetarian. The views even were not of the turquoise waters and white sand that we want to see when in coron! I felt stuck on the island and regretted my stay.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Pleasant, but not the standard you expect
We thought the hotel has alot of potential, beautiful grounds, lovely pools, very peaceful etc, but a few things holding it back from being the hotel you expect for the price. For example, the staff in the restaurant seem lazy and unhelpful, and the kitchen is definitely understaffed, as one day for lunch it took 1 and a half hours to get our lunch. The included breakfast is nice, the pancakes are lovely, but you only get one. No teabags so tea lovers bring your own! Nice pool, but the fresh water pool could do with a clean. Our room was comfortable, but it lacked a few things,eg the complimentary water and toiletries were not refilled in the 3 days. The hotel was generally clean but our bathroom was a little grubby, and it's annoying how the shower gets the whole bathroom wet. Good points about the hotel is that you can borrow pool towels free of charge, they give you a nice welcome drink on arrival and the beautiful grounds. The boat service that takes you to and from Coron town proper is very good, and runs up until 10:45pm. The two men who work on this boat are lovely. I appreciate thatyou can pay alot more for the 'island hotel' experience, and this is a relatively budget hotel for a similar experience, but we found that in cheaper places we have received much better customer service, bathroom facilities and restaurants. Overall an enjoyable stay.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Absolutely beautiful location marred only by the stunning lack of attention and effort put into its maintenance, and general service (good luck ordering almost anything, food or drink, at the restaurant, and get ready to hear "we don't have any pork right now" or "what's a pina colada?"). Wifi was utterly terrible. This place is saved from total condemnation only by its sublime location for sunset and sunrise!
Stayed 1 night in Jan 2019