Terrible place to stay if you just want to relax. I was asked to leave the pool area after I had asked the clerk at the front desk if I could move a portable grill to where we were and were monitoring it. Yet later we saw plenty of people doing the same and drinking from glass bottles. which there is a sign that states no glass in pool area. when my brother in law went to complain at the front desk about being asked to leave she ignored him and after a couple of mins left. the pet area are very filthy and people do not pickup after their pets so please DONOT waste your hard earned money on this Place. First Impressions are Everything for Me and I still have a Very Bad impression about this place
Comment from Hotel Management
Nov 14, 2015 by Mike, Hotel Management
I am so sorry you had a bad experience with us here at Beachgate. I'm really shocked that they asked you to leave the pool area...rather than just let you know we can't have portable grills around the pool for safety reasons. If a running child or stray pool toy knocked the hot coals on the deck we'd have some potential for disaster. Though we have two built in grill areas by the pool/shuffleboard lawn, we would also allow portables over there on the grassy area. In either case, the staff should not be rude and I apologize for that.
The whole team is trained to try and be observant about the No-glass policy around the pools....since broken glass in the pool means we have to drain it in order to get all the glass out. During the busiest part of the day when they are working to turn room around for incoming guests, they aren't nearly as focused on that facet, but should always be available to respond to your notification that someone is using glass around the pool. I will definitely talk with everyone about that.
The Pet Waste Disposal stations have generally been very helpful at "helping" pet owners clean up after their dogs. Sadly, some guests are not responsible pet owners in this regard. Maintenance will respond quickly though to clean up what they don't, as we certainly want to keep it from tracking into the rooms.
Thank you for your feedback.