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Reviews of Candlewood Suites Corpus Christi-Spid, an IHG Hotel

2.5 out of 5
Candlewood Suites Corpus Christi-Spid, an IHG Hotel
5014 Crosstown Expy, Corpus Christi, TX

Reviews

7.2

Good

Rating 10 - Excellent. 127 out of 404 reviews" "
Rating 8 - Good. 112 out of 404 reviews" "
Rating 6 - Okay. 69 out of 404 reviews" "
Rating 4 - Poor. 42 out of 404 reviews" "
Rating 2 - Terrible. 54 out of 404 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Adrayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and quietness.
Stayed 1 night in Mar 2024
Response from Candlewood suites Management on Mar 19, 2024
Thank you Adryana for your recent review with us here at Candlewood Suites Corpus Christi - SPID. We hope to see you and your family next time you come to visit the area.

10/10 Excellent

Thomas

Disliked: Property conditions & facilities
Old needs to be renewed. Couldn’t get tv to work. Staff couldn’t solve problem.
Stayed 1 night in Mar 2024
Response from Candlewood suites Management on Mar 19, 2024
Hey Mr Thomas, We are happy to inform you that we are undergoing some property renovations currently and we hope that by the next time you come back and visit there will be some visual differences to our property. We hope to see you next time and we are sure glad maintenance was able to resolve the TV issue during your recent visit the very next morning.

6/10 Okay

Veronica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there was other people already complaining of no hot water and some no lights. When we got to our room it smell so bad like old floors or moldy I had to go buy scents. The restroom has stains of rust. Only think good so far was front desk lady was very nice and shopping center close by Not worth 134 what I paid and 75 deposit
Stayed 1 night in Mar 2024
Response from Candlewood suites Management on Mar 2, 2024
Hey Mrs. Veronica, We want to take the time to thank you for your recent review. We are happy to inform you that the hot water situation was due to a power outage on the property and was fixed immediately once it was brought to the staffs attention. We are also excited to inform you that we will be correcting some of the visible defects in the rooms. We hope that if by the next time you come to visit we will have made significant process and hope that it suits the needs of you and your family. We want to thank you for informing us about how you felt during your stay and will be working effortlessly to continue to remind all our valued guest that the team here at Candlewood Suites Corpus Christi - SPID, We got your back.

6/10 Okay

Caleb, poland

Business traveler
It was decent for the price, the rooms were dated, and the mutltiple highways made it quite noisy. Free washer and dryers. Super comfortable beds. Like i said, decent for the price.
Stayed 12 nights in Feb 2024
Response from Candlewood suites Management on Feb 27, 2024
Thank you Mr. Caleb for your recent visit and review of our property. We are excited to hear that you have easy accessibility to the destination you needed to get to. We look forward to your next visit to Corpus Christi and our team @ Candlewood Suites.

4/10 Poor

Victoria

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
.
Stayed 2 nights in Jan 2024
Response from Candlewood suites Management on Feb 27, 2024
Thank you Mrs. Victoria for your recent review and visit to our property. We are excited to inform you that we have some new renovations that are headed to the property and hope that you give us another change to remind you that at Candlewood Suites , "We got your back". As an IHG property were are implementing new and interesting ways to acquire points and incentives. Please drive safe and we hope to see you next time. Thank you from the Candlewood Suites Corpus Christi - SPID team.

8/10 Good

LaTricia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The reservation made on Expedia was not found when we got to the hotel. Because we has a confirmation, the accomodaded us with a room for the duration, which was great, but to be told you dont have a reservation is a little unnerving. Other than that, our stay was wonderful. The bed was the best i have slept in at a hotel in years! I need this bed at home! I forgot to ask before i left, but i wanted to check the type of mattress, lol. I have back issues, and drive for 6 hours to get there, so the bed was a HUGE first impression! Our room, as well as the hotel were clean and tidy. The staff were all respectful and accommodating, ensuring we had everything we needed for our stay. I love that they have a room with items you can borrow, such as games, appliances, and such; makes for a better stay if you dont have to go buy a waffle maker or toaster oven! I would gladly stay again the next time i am in Corpus Christi!
Stayed 1 night in Jan 2024
Response from Candlewood suites Management on Feb 28, 2024
Hey there Mrs. LaTricia, the Candlewood Suites Corpus Christi team would like to extend our gratitude for your kind words regarding your visit with us here. We always enjoy hearing any and all reviews pertaining to our property so that we can provide motivation to our team during our morning meetings to keep up the fantastic work. We hope that you come back to visit again as we have some exciting yet small additions coming to the property for you to enjoy.

10/10 Excellent

LaTricia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Candlewood suites Management on Feb 27, 2024
Hey Mrs. LaTricia,We want to thank you for you review after visiting our property. We are always excited to see and express to our staff that we are providing exceptional services. We are excited to let you know that we will be going through some renovations soon so hopefully the next time you visit our team you will experience the same friendly , welcoming environment.

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to cancel within 10 minutes of being there. Reeked of mildew, horrible customer service, trash all over the place, no lighting whatsoever in the hallways and in the room they gave me. Felt like a horror film. The A/C unit didn’t work, tv hung crooked, cabinets and drawers were all messed up, the tub/shower was horrifying, smelt like mildew had taken over the room, went down to let the front desk know and she never looked up from whatever she was doing. Didn’t care one bit I guess. So I canceled and all she had to say was “you will be charged for one night” I said ok and left. I will NEVER stay at this location or ANY Candlewood property for that matter again. First time customer by the way. Hopefully others don’t have the same experience.
Stayed 1 night in Jan 2024
Response from Candlewood suites Management on Feb 28, 2024
Hey Mr. Nathan, We have reviewed your recent review and we would like to formally apologize for the experience that you encountered, especially with our Front Desk Agent. My name is Raymond I am the new general manager and we have already taken corrective action and implemented a IHG brand standard expectation for all of our guest that come to visit. We are also addressing the property maintenance standard and actively finding solutions to create a more pleasant stay here at Candlewood Suite Corpus Christi - SPID.

8/10 Good

Danny

Stayed 1 night in Dec 2023
Response from Candlewood suites Management on Feb 28, 2024
Hey Mr. Danny, We want to thank you for your recent review after visiting our property. We always enjoy informing our staff that our valued guest have had another great experience and we hope that you come back to visit us very soon to see the new updates to the property.

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For an IHG property I expected a ton more. The carpet had missing pieces and massive stains. The elevator smelled of mold. The bathtub was rusted all over and the floor of the tub was so worn out(did not shower because of this). Fridge in room had stains on the outside. There was a clear plastic elastic ties on the smaller alarm. Have pics if anyone wants to see. Complete disaster. Left after first night of two.
Stayed 2 nights in Dec 2023
Response from Candlewood suites Management on Feb 28, 2024
Hello Mr. Christopher , My name is Raymond and i have recently overtaken this property and want to express that we are already getting our team together to fix alot of these issues that you mentioned about your stay. We hope that if you are in the area anytime soon to consider revisiting our property to see if perhaps we have completed some of the repairs in the room. Please understand that some projects do take longer than other to complete, but one thing that we can guarantee is that our Staff and overall experience at the property is undergoing a lot of IHG training. We hope to see you next time and thank you for your review from the team at Candlewood Suites Corpus Christi - SPID.

2/10 Terrible

Louay

Stayed 3 nights in Dec 2023

2/10 Terrible

JOHN

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked to Pay at Location but they charged my card without my approval. Attempted to leave/ checkout at 9am, desk refused to give receipts, daughter had to pay a deposit and had to return after noon to receive the deposit,,,sure am glad we weren't traveling and attempting to leave the property at 8am.. That Was Ridiculous.. Daughter had to call police as workers daughter was in room between the 2 rooms we had and the girl had a bunch of her friends over all night causing a ruckus and was loud and very inconsiderate of anyone else and we had 5 kids... Caution when staying at this location...
Stayed 1 night in Dec 2023

2/10 Terrible

Luisa

Stayed 1 night in Nov 2023

6/10 Okay

Alfredo

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Marisol

Disliked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Jennifer

Traveled with partner
Liked: Amenities
Was good
Stayed 2 nights in Sep 2023

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Sep 2023

6/10 Okay

LeAnne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Rosalie

Traveled with family
It’s ok.
Stayed 1 night in Sep 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
concierge was sweet and super helpful. free coffee was great.
Stayed 1 night in Sep 2023

10/10 Excellent

Diana, Corpus Cristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

2/10 Terrible

Juan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No air conditioning on the third floor. Staff rude, unfriendly, and unprofessional. The girl told me I was on the 3rd floor, I get to the room and the keys don't work. I go back down dripping with sweat and I was told "I'm sorry, you are on the 1st floor. " After wandering around for 10 minutes trying to find my room with NO assistance from the front desk girl I get to my room and it smells like mold and mildew. It's supposed to be a suit yet there was no couch, just 1 recliner and 1 hard chair with torn vinyl seat cover. Then, when I kicked off my shoes, I discovered that the carpet was wet in multiple spots which explained the mold smells. I called the front desk to request a different room and was told the only available room was on the 3rd floor. Needless to say I requested a refund. I had to fight for it but I got it. Will never EVER even consider staying at one of these hotels again. Stay at the Hampton.
Stayed 1 night in Sep 2023

10/10 Excellent

Rosa

Stayed 2 nights in Sep 2023

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

4/10 Poor

Gabriel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pay everything through Expedia, but I got charge again by the hotel Candlewood , so I ended up paying way more.
Stayed 2 nights in Aug 2023

4/10 Poor

Aleyda, Weslaco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

tracy

Traveled with family and small children, Traveled with pets
We chose this hotel because it was pet friendly but the only area they had to walk your dog was a 4’ x 20’ area with no other grass. The elevator was not by the front but down the hallway and we were at the other end and there was no air conditioning in the hallway and it was 100 degrees. The carpet in our room was very badly stained the ac in the room would cool down the room then it would get really warm then cool down again all night. But what really made me mad was our reservation was for 3 adults and 1 children but there was only 3 towels so I went to the front desk to ask for 1 more towel and they said I had to bring down a dirty towel before I could get 1 more towel, unbelievable and unacceptable
Stayed 1 night in Aug 2023

8/10 Good

Vickie

Stayed 1 night in Jul 2023

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the hotel was good.
Stayed 2 nights in Aug 2023

8/10 Good

hugo

Traveled with family
Liked: Cleanliness, staff & service, amenities
The toilet did not work properly and there was rust in the tub duebto the humidity, no vent.
Stayed 2 nights in Jul 2023

10/10 Excellent

Daniel J

Traveled with family and small children
Liked: Amenities
Great service
Stayed 1 night in Jul 2023

10/10 Excellent

Linda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Beds were comfortable. Room and kitchen clean. Staff very nice and helpful.
Stayed 1 night in Jul 2023

2/10 Terrible

Ronald

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had a reservation for a one bedroom suite with a sofa bed. Upon checking in and going to the room there was not a sofa bed in our room. Going down to front desk the clerk was cleaning the pens and I let her know we did not have what we reserved and while she made NO eye contact with me simply said that’s all we have we are booked. So basically the extremely poor customer service coupled with making a reservation that do not keep makes this my worst ever experience at a hotel. Perhaps it would have been more bearable had the clerk acted like she cared.
Stayed 1 night in Jul 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
AC didn’t work . They have no maintenance on site . Desk clerk rude and unprofessional. Don’t go there
Stayed 1 night in Jul 2023

4/10 Poor

David

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold on the ceiling! Air conditioner leaked water on the carpet and half the the living area was soaked. Linoleum floor was oily, dirty, and slippery.an 0

8/10 Good

K.Thara

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
My wife and I had an event at 3pm. I called to see if we could check in before 3 which was the check in time. They were fully booked , so there was no guarantee. When we arrived at 2pm, we were greeted by a very friendly young lady and informed us that our room was ready. It was a great relief and we made it to our event on time.
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Stayed 1 night in Jul 2023

10/10 Excellent

rene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

4/10 Poor

rachael

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Not good
The people were not friendly at all. They were very rude, the place was nothing like it was supposed to be, they were issues, or I would never go back to the place.
Stayed 2 nights in Jul 2023

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly staff but dated
The owners need to remodel the inside it is DATED. LOL
Stayed 1 night in Jul 2023

2/10 Terrible

Alixes

Stayed 1 night in Jul 2023

10/10 Excellent

Roberto

Stayed 1 night in Jun 2023

4/10 Poor

Natasha

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and roaches
Stayed 1 night in Jun 2023

4/10 Poor

Anton

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is only one AC unit per room, so when you get a separate bedroom, beware that you would sleeping in hot oven.
Stayed 2 nights in Jun 2023

8/10 Good

Raven

Stayed 1 night in Jun 2023