All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Everything was very acceptable. Our room was very acceptable. There was a young lady at the front desk, Britnee, who was so friendly and welcoming! We would highly this property for its condition and the excellent service from the front desk check-in and service
Henry
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 23, 2024
Hi Henry,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
Hi Cheryl,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.
6/10 Okay
Joseph
Apr 14, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Joseph
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Joseph,Providing the highest level of hospitality is our number one priority. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 Okay
Beat
Traveled with partner
Apr 7, 2024
Liked: Staff & service
While the manager was super accomodsting and gave us a room that my felt more comfortable, we are disappointed about the housekeeping policy of only providing service every second day.
Beat
Stayed 4 nights in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.
Me and my party enjoyed staying here. Everybody was nice. The staff was great and very helpful! Breakfast had great options. Will definitely be staying here on our next trip.
Jasia
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Jasia,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.
10/10 Excellent
Frances
Traveled with family
Mar 17, 2024
Staff was very helpful and friendly it made our stay great!
Frances
Stayed 3 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Frances,Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. Wish you a pleasant stay in the future as well.
10/10 Excellent
Koleten
Mar 17, 2024
Koleten
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 7, 2024
Hi Koleten,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
Hi Jessica,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
Hi Hector,We are glad you had a nice stay with us and we appreciate the 3-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.
10/10 Excellent
Carolina
Mar 16, 2024
Carolina
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 6, 2024
Hi Carolina,Incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more shortly.
8/10 Good
Isaiah
Mar 9, 2024
Isaiah
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Hi Isaiah,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team strives to exceed your expectations and looks forward to you in the future.
Hi Elizabeth,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
Somehow got the room with the worst view, structure for the enter canopy was only thing you can see out this room widow. 213 everything else was great had lots of Tesla changers 3 and 1 regular ev charger
Harsha
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 20, 2024
Hi Harsha,We appreciate your business and your valuable feedback. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
10/10 Excellent
Misty
Feb 18, 2024
Misty
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Misty,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
2/10 Terrible
Boryana
Feb 13, 2024
Liked: Cleanliness
A group of guests including about 10 boys preteens were extremely noisy specially after 10pm, without parental control and the hotel staff didn’t take immediate action which made our three nights stay very miserable.
Boryana
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
Rooms were clean and spacious with comfortable beds. Breakfast was very good. Quick check in. Friendly staff.
Art
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 4, 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Hi Joseph,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
I had a family emergency so I had to check out 2 hours after arrival. But my room was dirty. There was hair in the sheets. Sand on the floor and no toilet paper.
Besides having to leave early after paying $133 for nothing, I did not enjoy the condition of my room for that price. Front desk lady was very kind.
Verified traveler
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 4, 2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
Hi Jim,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
Best hotel on island!! The people there are incredibly friendly !!
Brett
Stayed 5 nights in Dec 2023
Response from Sophia CSR on Jan 2, 2024
Dear Guest,Many thanks for the review with positive comments and ratings. We are glad that you were pleased with the staff. Our team will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Our room was not serviced. We stayed for 3 nights. No clean towels, no Kleenex, no trash pick up. We didnt ask for our room to not be cleaned. I was not very impressed. I expected
Better than that.
Debra
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Debra,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
The lady at the breakfast sure starts your morning off right. She is absolutely amazing! The breakfast is phenomenal especially that they have whipped cream and chocolate / caramel drizzle for your waffles and coffee. It made me feel like I was at a fancy cafe. The staff is also very good. The elevator clicks a little bit more than we like it and the water found in wasn't working which is the only reason why I didn't give them an excellent for everything.
Geoffrey
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
Great breakfast. Hotel was clean and the staff was very helpful.
Katherine
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 31, 2023
Hi Katherine,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
8/10 Good
MARIA
Dec 23, 2023
Liked: Staff & service
MARIA
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 25, 2023
Hi Maria,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
Hi Samuel,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
Next door like being in the same room together!! l
Hotel is very nice and great location.
I had room with connecting door to next room and the noise was terrible. The person had the TV blaring so loud and I could hear him order pizza and when it was delivered. He was just a big old loud guy.
I called the front desk to ask if they could request him to turn down the noise, they didn’t do anything except offer for me to change rooms? I was only there one night and didn’t want to pack up and unpack. So I had to resort to take something to help me sleep
Karen
Stayed 1 night in Nov 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,We greatly appreciate your fantastic review! Feedback like yours motivates us to continuously strive for excellence. We're thrilled to know you're enjoying our services, and we assure you that our dedication to your satisfaction will remain unwavering. Your suggestions have been shared with our team for further enhancements. We look forward to welcoming you back for an even more delightful experience on your next visit.
The room seemed like it just wasn’t cleaned very well there was a big yellow stain on the blanket the restroom had body fluid still in it then the heater in the room did not work the staff did apologize for the issues
Marcell
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
6/10 Okay
Manindhar, McKinney
Nov 18, 2023
Liked: Staff & service
Rooms were not clean
Manindhar
Response from Sophia CSR on Nov 19, 2023
Dear Guest,Providing the highest level of hospitality is our number one priority. It is disheartening to read your review. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
The refrigerator in the room had a loud buzz when it came on. It was not constant but when it came on it is loud enough to wake up the guest. Also there was a freqent, intermittent sound of a toilet flushing in a nearby room. It was much more frequent than one would expect and went on all through the night. There was no other noise from the room at all, so I thought this might be a plumbing issue. Also the in-room coffee was terrible!
Brad
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 11, 2023
Hi Brad,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your suggestion and for helping us to understand our shortcomings for further improvisation. We are eager to see you again.
Hi Julie,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
8/10 Good
Stephanie
Nov 5, 2023
Stephanie
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 8, 2023
Hi Stephanie,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Great location.
Great employees.
Comfy beds…nice breakfast….
Very safe and pet friendly.
Misty
Response from Sophia CSR on Nov 5, 2023
Hi Misty,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Hi Janet,A hearty thanks for your review. We are glad that you liked the location. Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Hi Jeff,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
We had a terrific stay this past weekend!! The hotel was modern, clean and well laid out. The breakfast buffet was excellent!!
The only suggestion I can provide is more anti-skid stickers in the bathtub.
Verified traveler
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Dear Guest,We appreciate your comments regarding your recent stay. We always enjoy hearing about the positive experiences our guests have at our hotels. I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Very clean and comfortable. Friendly check in staff. Great breakfasts. Only downside is not accessible via golf carts, which are in wide use.
John
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 31, 2023
Hi John,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
Hi Robert,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
10/10 Excellent
Heidi
Oct 22, 2023
Heidi
Stayed 1 night in Oct 2023
Response from Sophia CSR on Nov 11, 2023
Dear Guest,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
Friendly staff, big room and most importantly pet friendly (though there is a 75$ charge per night for pet)
Stefanie
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 20, 2023
Hi Stefanie,A hearty thanks for your review with generous appreciation. We always ensure that we keep delighting you with our facilities and services. Our Team hopes to have the chance to serve you again on your next visit.
Enjoyed our stay, was nice and clean. Staff friendly and helpful. Did not really care for the reusable soap, shampoo/conditioner, and lotion dispensers;not hygienic in my opinion. But I understand the concept that it may cut costs for the business... Would probably stay again, just keeping in mind to travel with my own toiletries.
Courtney
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 18, 2023
Dear Guest,Expecting our previously served guests is our greatest privilege as it helps us to meet your needs accordingly. Thank you for your feedback and looking forward to seeing you soon!
8/10 Good
stan
Oct 13, 2023
Liked: Cleanliness, staff & service
stan
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Hi Stan,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
10/10 Excellent
John G
Oct 6, 2023
John G
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 8, 2023
Hi John G,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Hi Eveli,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.
Hi Teresa,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
Hi Toni,We are delighted to hear that you enjoyed your stay with us and found the breakfast to be awesome! Thank you for your kind words. We look forward to welcoming you back in the future.
Dear Guest,Your 5-star review is greatly appreciated. We thank you for recognizing the service of our staff and the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!