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Reviews of Holiday Inn Express Hotel & Suites Corpus Christi, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Corpus Christi, an IHG Hotel
5213 Oakhurst Dr, Corpus Christi, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 272 out of 568 reviews" "
Rating 8 - Good. 165 out of 568 reviews" "
Rating 6 - Okay. 59 out of 568 reviews" "
Rating 4 - Poor. 34 out of 568 reviews" "
Rating 2 - Terrible. 38 out of 568 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Latricia

Traveled with family and small children
Disliked: Property conditions & facilities
The elevator not working properly.
Stayed 1 night in Apr 2024

6/10 Okay

Realeen

Liked: Staff & service
Disliked: Property conditions & facilities
the staff at the hotel were amazing however the elevators were not working properly and my husband, daughter and myself have issues with knees and hips.
Stayed 3 nights in Apr 2024

6/10 Okay

Olga

Traveled with family and small children
Liked: Staff & service
We stayed in this property in 2015, we were a returning customers. Property was kept clean, Elevators were not working from 1st floor to 2nd floor, we had to carry our luggage up the stairs to 2nd floor and catch elevator there. Bathroom had hairs stuck to the walls before my kids even went in to take a bath. We were on the 4th floor and the roof looked as it it had been repaired and was very obvious as it was a different color in paint, not a big deal but still not very pleasing to the eye. Breakfast was great, was always kept stocked in everything. Parking is the absolute WORST! No space and we had to park in the hotel in front. Overall a good stay just that the broken elevator was a big deal since we have 2 kids and we had to carry everything up to the 2nd floor and then catch an elevator there.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, but the room wasn’t ready when we arrived even though we were 1 1/2 hours after available check-in. There was about a 20 minute wait to get into our room. Not enough towels & wash cloths were provided. It seemed as if they were a little understaffed but overall the service was good.
Stayed 2 nights in Mar 2024

2/10 Terrible

Mike

Traveled with family
Liked: Cleanliness, staff & service
Had to wait two hours for room to be ready. Didn't receive a promised call when it was ready. Shower curtain and tub was rusty. Indoor pool was too cold to swim and there were no towels. The TV remote didn't work and we couldn't get a new one until the next morning. The phone didn't work. There's only one small elevator for four floors of guests. They ran out of too many items at the breakfast bar.
Stayed 2 nights in Mar 2024

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The free breakfast was good. Under the toilet was dirty from previous guests, but the room overall was clean. The hot tub looked dirty, so we didn't use it. Our stay was pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is always so clean the only thing that was wrong with the stay the glass shower door was broken room 402 it keep opening non stop but besides that it was great stay
Stayed 1 night in Feb 2024

10/10 Excellent

Yazmin, Fredericksburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Marivel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room. We liked it's location for access to both 358 and 181 to the museum district.
Stayed 3 nights in Jan 2024

10/10 Excellent

Sallie Maribel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet the area was and the staff was very friendly
Stayed 4 nights in Jan 2024

2/10 Terrible

Jennifer

Stayed 1 night in Dec 2023

8/10 Good

Lonnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need to have the room cleaned, there was a cockroach, wouldn’t recommend it, overall, bad experience
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were ALL very nice! From the front desk to housekeeping...all said hello with a smile
Stayed 2 nights in Oct 2023
Response from Syed on Oct 29, 2023
Thank you for your feedback. Hope to see you soon.

8/10 Good

Betina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to expressway. Easy access to and from expressway. Plenty of walking distance businesses for eating out or just to take a walk around outside.
Stayed 1 night in Oct 2023
Response from Syed on Oct 29, 2023
Thank you for your feedback. Hope to see you soon.

10/10 Excellent

Ginger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional and welcoming.
Stayed 1 night in Oct 2023
Response from syed on Oct 29, 2023
Thank you for your feedback. Hope to see you soon.

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and professional staff. Helpful and friendly.
Stayed 1 night in Oct 2023

2/10 Terrible

Carissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
There was left over food in fridge and it smelled horrible. Also was a coach roach in the room. Was not clean at all.
Stayed 2 nights in Oct 2023

8/10 Good

Jeff

Stayed 2 nights in Oct 2023
Response from Syed on Oct 29, 2023
Thank you for your feedback. Hope to see you soon.

10/10 Excellent

DALE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and perfect accomodations!
Stayed 1 night in Sep 2023

2/10 Terrible

Ofelia, Arlington

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
unique terrible.
Stayed 1 night in Sep 2023

8/10 Good

MARIE

Liked: Cleanliness, property conditions & facilities
The property is clean and well maintained. There are restaurants that are a few minutes drive and the highway exit was also close by. Shower had good pressure. We stayed for Labor Day weekend and had their breakfast on Sunday morning. It is from 630-930 am. We got down to the breakfast around 830 which was around the same time ALOT of guests did too. So, breakfast items were mostly gone. Guests had to wait for them to restock. It was a little unorganized in my opinion bc it didn’t seemed well timed as far as having replacement items readily available so guests didn’t have to wait. This caused a crowd to gather with led minimal seating. But there may have been just one person managing the breakfast. I’m sure they were doing their best. I’m the end, everyone had something to eat and there was a decent selection after they restocked. Overall, it was a good stay and I would recommend it.
Stayed 1 night in Sep 2023

2/10 Terrible

Daniel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility features not maintained (i.e., elevator, jacuzzi, swimming pool). Room not clean/bad odor. Did not stay...very upset that no refund was offered.
Stayed 1 night in Aug 2023

4/10 Poor

Carlos

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I walked into the room and there was a dead roach in the bathroom. The bar area was dirty and bathroom floor was filthy.
Stayed 1 night in Aug 2023

8/10 Good

Crissy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Lisa

Traveled with partner
Liked: Staff & service, amenities
The staff was very nice and helpful, but I was disappointed in the cleanliness of the bathroom and the of the box of tissue, which only had about 4 tissues. I was also disappointed that the elevator was not working the entire time we were there.

6/10 Okay

Francisco

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Okay place to stay
The elevator did not work. The pool time on the sign was different than what we where informed. Spa water was not hot at all.
Stayed 1 night in Aug 2023

4/10 Poor

Tammy

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible Experience
Elevators were broken our entire stay and we had to walk up and down 4 flights of stairs. Our bathroom was dirty with dark hair on the floor and tub. Some people waited hours in the lobby because rooms were not ready at check on due to elevator issues. The hotel never offered any type of discount to is for the inconvenience of have to carry all our luggage up and down 4 flights of stairs. the hot tub was also not working and the pool was freezing cold. We travel a lot to Corpus Christie and will not be using Holiday Inn ever again. At the very least the could have offered discounts but instead only offered to cancel our reservation if we didn’t want climb the stairs every time we wanted to leave our room.
Stayed 1 night in Jul 2023

4/10 Poor

Jeffrey

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevator was broken and we were on the 4th floor.
Stayed 1 night in Jul 2023

8/10 Good

DALE

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room was not ready at check in. Hour wait. Elevators not working.....room on 3rd floor. Tub had lots of rust. Lighting not good in bathroom. Hot tub not heating!!! Water in pool very dingy!!!
Stayed 1 night in Jul 2023

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator!! No parking!!
We received a call, while we were eating lunch, to inform us that the elevator was out at the hotel. We were given the option of canceling the reservation with no penalty or dealing with climbing the stairs, possibly as high as 4 floors. As the notice was 3 hours before our check-in time and we had time sensitive plans in Corpus Christi, we didn’t have time to try to track down another hotel. As it turned out, when we checked in, we were given a room on the 4th floor. We managed the climb to find a very nice room with a very comfortable bed. If it weren’t for the elevator issue, and the fact that the hotel did not have an emergency number for the elevator service company on a Saturday, we might have given a good review. However, we arrived back to the hotel around midnight to find not a single parking space available. We ended up parking in the lot of a business next door and just hoped we wouldn’t be towed before we left.
Stayed 1 night in Jul 2023
Response from Bindi Bhagat on Jul 31, 2023
Dear Valued Guest, Unfortunately, the elevator issues were out of control, hence the phone calls.I do apologize for the parking concerns. We do have options to park along the side.I appreciate your valuable feedback, Thank you

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely be back

4/10 Poor

Baiju

Stayed 2 nights in Jul 2023

10/10 Excellent

sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady in front desk is charismatic, polite and very kind
Stayed 1 night in Jul 2023

4/10 Poor

Jose A

Traveled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Jul 2023
Response from Letty on Jul 18, 2023
Good DayWe would like to apologize for the inconvenience this issue cause your stay not to be as pleasant as expected, we thank you for letting us know about this issue,we have gotten our maintenance department taking care of it.Regards

6/10 Okay

maria

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Corina

Stayed 1 night in Jun 2023
Response from Bindi Bhagat on Jun 19, 2023
Dear Valued Guest, i am so sorry to hear that your recent stay with us was not was expected. I sincerely apologize for this and we will work hard to get this situated.

2/10 Terrible

James

Traveled with family
Liked: Cleanliness, property conditions & facilities
Check in should start at three, we arrived at 5:30 and were told there were no rooms ready. Drove around for a while, went back at 6:45 and greeted with “we were just going to call you “. Where is my discount for those lost hours?
Stayed 1 night in Jun 2023

8/10 Good

Ebercita

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable, the room was clean and the front desk man was very nice and helpful. His name is Wasin. The only thing I did not like was the smell of the room, but otherwise it was great. Breakfast was really good. I loved the bagels with cream cheese. They have a lot of options. Thank you for the wonderful stay!
Stayed 1 night in Jun 2023
Response from Bindi Bhagat on Jun 19, 2023
Dear Ebercita, Thank you for your valuable feedback.I will look into the odor issue and will make sure this is taken care of. I am pleased to hear that your overall stay was great and that Wasim was very helpful.

10/10 Excellent

Hongyan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Letty on Jul 18, 2023
Thank You !Regards

8/10 Good

Lori

Liked: Staff & service, property conditions & facilities, room comfort
Room was mostly clean (hair in the shower). Room smelled clean, but hallways smelled musty and moldy.
Stayed 1 night in May 2023
Response from Letty on Jul 18, 2023
Good dayWe apologize for the inconvenience you experienced while staying with us, we have made changes in our housekeeping department, we are hoping you give us a second chance to accommodate you and your family.Regards

10/10 Excellent

Rhonda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly, I would satay here again!
Stayed 1 night in May 2023
Response from Letty on Jul 18, 2023
Thank You for your feedback, we look forward to seeing you again.Regards

6/10 Okay

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Gave it a shot...
Room was clean, stuffy, a/c did not work that well and hard to regulate room temp. No access to work out room, swimming pool or end doors as card readers were broke.
Stayed 3 nights in May 2023
Response from Holiday Inn Express on May 15, 2023
Dear Valued Guest, I am so sorry to hear that your recent stay was not what you expected. Our pool and fitness center is available for guest use, please be sure to ask the front desk and they can always help to get you in.Appreciate your great feedback. Hope to see you back soon.Thank you

6/10 Okay

Carol

Liked: Staff & service
Stayed 2 nights in May 2023
Response from Letty on May 9, 2023
Thank You for your review

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT! I REPEAT! DO NOT stay here.
These people are NASTY. First when you walk in there is an…. How do I say it.. like an unpleasant odor. We got to the floor and there was a mildew odor. So we got into the room and there was a mold smell that hits you when you walk in. The carpet was filthy. It was extremely dusty to where you couldn’t hardly breathe. The toilet hardly flushed. The sheets had some type of stains on it. Also, there was hair in the bed AND hair on the toilet. And huge sewer roach remains on the freakin walls. 20 minutes after being in there we decided that we were not going to stay there. I immediately called the ALOFT and 20 minutes later we were out of there! The problem was they said they were not going to refund us our money. I called hotels.com. And hotels.com called them and the Holiday Inn express lied to them saying that we were a no-show. And then when we said we were going to provide a receipt that we were there, they changed their story, saying that we checked in and immediately checked out.. then told us that we need to contact the hotel manager the next day which we did. And the hotel manager said because we signed the sheet to stay there, They were not going to refund us the money. So we then had to get our bank involved, and successfully disputed the charge. These people are scammers and nasty! It was bad when we all left.. we could breath mentally and physically again!
Stayed 2 nights in Apr 2023
Response from Leticia on Apr 17, 2023
Dear Valued Guest, We are sorry to hear that your recent stay with us not great. We will absolutely work closely with our ever training staff.Thank you and I do hope you will give us chance to make your next stay great

2/10 Terrible

Robert

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room smelt like someone died in it. Staff was very helpful, walked me through 3 other options. Accepted the least stinky one(was still gross). Got into new room took shower had long black hair all over walls. I ignored that. Woke up next day with child covered from head to toe in hives. This place was the dirtiest hotel I've ever stayed in. I'd sleep on the street before ever stayed here again.
Stayed 1 night in Mar 2023
Response from Holiday Inn Express on Mar 30, 2023
Dearest Valued Guest, I am so sorry to hear that your stay with us not up to standards. I sincerely apologize and will make sure you are taken care of on your next trip round.

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from leticia rocha on Apr 3, 2023
Dear Valued Guest, Thank you for rating your stay with us. I do the next stay will be rated a 5 star.

4/10 Poor

noelia

Room was dirty of hair and bath tub was dark in the tube
Stayed 1 night in Mar 2023
Response from leticia rocha on Apr 3, 2023
Dear Noelia, I am so sorry to hear about the concerns you had with the restroom areas. We are diligently working on getting this fixed. Appreciate your valuable feedback.Thank you

10/10 Excellent

santiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and very clean
Stayed 1 night in Mar 2023
Response from leticia rocha on Apr 3, 2023
Dear Santiago, I am so happy to hear that your stay with us was excellent. Hope to see you back soon.Thank you